Don't charge someone's account 3 times. Also when I asked I was told if I didn't use the miles it would be reimbursed to me. That didn't happen. I have one charge for 343, one for 50.36, and onr for 50,38 something isn't correct.
LATECHIA M
Customer Reviews for 99 Cents Plus Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was fine. The owner was very polite and made me feel welcome.
SHERRY FSteven was professional and helpful.
TODD LGreat customer service at Greenville location, very helpful and informative
WILLIAM AVery polite and professional!
HADDY SI was over charged i believe
LAURA MThe man was very knowledgeable, very personable and helpful.
DAVID OFantastic customer service! And he helped me to understand how it all works. Extremely convenient. Highly Highly recommend! Thank you so much. :)
Amber WSmall store, but the owner was very friendly and helpful.
ROBERT VI was just dropping off. My issue is really with U-Haul. The main number called me to say that the truck I reserved was not available and that my pickup location changed to McKinney. I said ok. They agreed to give me an additional 40 miles bringing the total to 119 miles. When I picked up the truck in McKinney I found out that the rate had changed from $115 (special rate for dropping off in Greenville) to $160 and they only gave me an additional 24 miles. If the pick-up location had to be changed due to inventory, why would I be forced to pay a higher price? I also was then billed for an additional 16 miles for going over. If the rate changes due to pick-up changes by U-Haul, U-Haul should not adjust the price or at the very least notify the customer about the change.
MATTHEW MThe trailer was sitting in high weeds and we were a little skeptical about taking it but once he pulled it out, it seemed OK. I was a little disappointed that they did not have any adapters for sale just in case you didn't have one we actually had to walk across a busy street to an auto store to purchase one.
IVAH DKeep it the way it is 💯
WALLACE MWas perfect for what I needed
CHARLES CRepresentative was friendly and quick.
KIAH GVery friendly.
THOMAS DGood business!!!!!!
MARCUS EOmar was very helpful in what was a not so great experience with the pick up location. He took care of us and got everything handled.
Kim CBuen servicio
juan vThis was the second location I was sent to for drop off and they did not know how to receive the dolly. I had to speak with the own and Uhaul the three days later I had to call Uhaul because my rental was still open
Wilfrid FNo blankets available
paul vThought I would only need it for a few hours.Took longer.Upon returning man tried to charge extra.It was rented for 24 hours and was returned within those parameters.
Kimberly LNo one came out . Did everything on the app
NICKY RThis location charged me double and had to request a refund from customer service. And top of that whenever I rent uhauls I never get the safe move for $15. But this location insisted I not check in on my phone and let him do it on his laptop, where he added the safe move $15 fee without my consent. Area manager should look into this tactic.
JINAL PExcellent service à la clientèle.
Cheryl BThis location knew what do with ending my rental and was a much better experience than the pickup location, but I was still made to unhook the trailer myself which I was told was not ok per U-Haul support.
Damon LFriendly customer service.
pamela yGood and friendly service!
Lex KThis place is the best uhal I have ever ben to and I have been to a lot because I am a truck driver the people are nice the best customer service I have ever hade in my life y’all should come to this uhal
Qais SGreat customer service!
Lacy K