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TOMMY G
Customer Reviews for A Park and Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The equipment was clean but the trailer had a leak in the roof that ended up soaking one of my chairs. The rain was the whole reason I rented an enclosed trailer. This is very disappointing. The location and the service I recieved was excellent, but the trailer having a leak was a major issue in my opinion.
David CThe men attending were not only super helpful but were also friendly and made us feel at home!
Treasure HFast friendly service!
Brad LI really love the staff person that helped me at the desk. He was super friendly, helpful, and oh so very patient. He really put a smile on my face with his kind smile and personality after a rough day of events. 20/10!
Vera NLocation was great. Uhal was awful. Uhal called me 15 minutes before pick up to tell me they do not have my truck. That the closet truck was 1 hour away. I came from out of state. I had No other choice than to drive the hour out of my way to get the truck just to drive an hour back. Then 3 hrs back to Tennessee. Uhal refunded me $50. Highly unprofessional!! I would give Uhal zero stars!!
Cody CExcellent experience although the lot needed to be a little bigger. Phil the manager was excellent. He even parked the trailer for me when I returned.
Don MGrease the equipment, that is the tow dolly. The rachet for both sides was ery hardt to move. Put instructions video on how to enter a fuel station with a lot of cars around. I had to and nearly hit a pole with the tow dolly.
Alan SThe owner did not originally want to adhere to the agreement that U-Haul made with me. He was very demanding on the phone.
Steve RI forgot his name but the man that works here is truly an angel!! He has a great personality sense of humor very heartwarming to go to a business and the people treat you as though you are old friends. He explained everything, especially answered questions i didn't think to ask. I didn't have any problems. If I could give more stars I would.
Michael RThe only reason I rate it below average is because I had to drive 20 miles out of my way to get it and 20 miles back to my pickup location before leaving once again for my final destination…yet I was not given an extra 40 miles to make up for the extra distance (and time) I had to travel…then I was charged extra, due to the additional mileage. I passed multiple U-Haul places on the way to pick it up AND reserved the rental a week prior. Also, while using the app, it crashed several times (on a new phone). Frustrating experience.
Jeffrey HClean the outside of the truck
Dennis JI had a reservation for a 10 x 20 truck but after waiting in line for 45 mins or so I was informed they didn't have a truck for me. We had to drive an hour north then an hour back to get the only truck available they did extend my return time by 3 1/2 hours and gave 40 extra miles but that did little for my feelings. No point making a reservation if y'all may or may not have what I reserved.
Cindy SThis location had the best UHaul experience ever. Can't recommend them enough.
Joseph AWe arrived before the location was open and the equipment was outside and ready for us.
David BHelpful staff, quick, and knowledgeable
Wes NHe was a no it all
DARRIN SPhillip has always been very friendly and professional regardless what the situation was. I have rented from many U haul facilities but his shop is the best so far.
Robert FBigger drop off area.
David rNo changes are necessary. Mr. Gold was a pleasure to work with and had me in a truck and on my way in no time. Great job.
Richard CChuck was great to work with and made our experience very easy and quick! Very good value to get our move done in 1 day.
Donald MVery good communication, very easy transaction.
LISA TWe used 24/7 drop off.
Lisa LPhillip was friendly and took care of issues when needed.
BARRY C | Expérience généraleWe live in area and always use this location. They are great.
James HOwner was extremely nice and very helpful! All around great guy!
Scotty BGreat customer service thank you
vicky hFirst of all the uhaul employee was awesome The rate was descent and and vehicle was available that I needed. Thank you bunches Uhaul!!! Made my move easy
Sherry LSite Manager Philip Gold rescued an otherwise terrible experience with your mobile app based check-in for my 730am pickup of the truck. I was not allowed the lock code for the keys after several attempts. The App kept saying it could not verify my location in front of the key station. My cell phone was getting perfect reception and my location was turned on and working just fine. Mr Gold arrived and did a manual check-in and gave me the keys. I left with the truck at 930AM. The Movers were sitting Idle for 1,5 hours till I arrived with the truck. Extra cost of $383 for them. Never again using the app!! Harry Parant 803-707-9457
Harry PVery nice facility, with plenty of cameras.
Duston H | Expérience généraleThis location is clean n top notch! Probably the best ran n friendliest person I have ever dealt with when renting a truck! Professional person! Tried to meet all my request smiling n making me feel at ease which I think is a first for me when renting from Uhaul n I'm retired Military n have rented many many trucks n trailers from Uhaul around the country! Top notch location n personal! Would recommend this place to anyone!
Joe PThe Site Manager, Phillip Gold does an outstanding job with the customer service he provides. Keep up the professionalism.
Carey SGreat service. unit was the perfect size, clean.
Connie G | Expérience généraleDrop off sucks with no help. Photo of this photo of that, upload on LTE phone goes dead then start over, but in the end the overall experience was good. I would recommend.
Robert GMan was very helpful and friendly thank you for letting us be a customer
James BI didn’t like them adding insurance to my rental.
KIM R | Expérience généraleGreat owner
Michael GThe man that is there that rents them was very nice, and helpful. He got me in ,and out fast.
GLENDA HKeep customer's drop off location as designated. Changing it can cause an inconvenience.
Geovanni LThe manager is great and very friendly and easy to work with.
CINDY B | Expérience généraleThe gentleman in the store was very helpful and really made sure everything was good.
Cramer MVery friendly and helpful service I will use them again.
Robert FEverything was to my expectations.
Pam WAfter the death of my husband, I spoke with management about changing names on the account from his name into mine. The manager on duty (Philip) told me that it was ok to leave the storages units in my husbands name as I planned to clean them out anyhow. I returned at a later date to get some things from the storage units to find that locks were changed. I spoke with the manager who said that someone came in and reported they were a family member of mine and that they had lost the keys to the units. The manager informed me that he had cut the locks off and allowed for placement of new locks by someone other than myself. I once again spoke to this same manager about how my husband had passed and I was the administrator of his estate in which I could provide documentation to prove. I questioned how just anyone could come and provide my phone number and be allowed access to my units especially not having a key. The manager stated he just trusted them. The manager provided a description of the 2 individuals and the car they were in but stated that video footage wasn't available. The code to the gate had been changed as well as the email address on my account without any contact from this facility. I would expect at least a phone call for verification allowing someone else access to my storage units, especially after the subject had stated they didn't have keys to the units. Due to lack of security of my belongings, I would not recommend this location for storage.
Krista K | Expérience généraleVery happy with the service we received.
Kathy MI rented a box truck and had no experience driving truck that large. I was given good advice about making wide turns It was actually fun experience.
Roberta DEverything was great. Phillip was great and very helpful. I will most definitely contact you again if i need another unit.
Robert C | Expérience généraleTerrible places that scams people watch your card statement
Miles G | Expérience généraleThe storage manager is so sweet and so accommodating! He's super awesome to have rented from! Definitely 10/10 recommend!
Serena T | Expérience généraleVery clean very friendly fast service very much friendly
Brianna HBe more accurate on ur rates cause according to the online thing it was only 54 dollars but when got there to pick up it was 96 dollars only used in town for only 44 Miles and put the fuel back on full like it was when picked up
Melvin HU-Haul reservation system sucks big time. Twice in less than a month they have screwed me on my reservation. Thankfully, a whole different U-Haul location, the " A Park & Store" U-Haul dealer was able to help me out at the last minute with no reservation just a walk-in. If anyone in the area is in need of a U-Haul I highly recommend "A Park and Store" U-Haul dealer.
JOSEPH CHighly recommend this location. Best UHaul experience I have ever had. Friendly, courteous and great owner!
Steve GAfter signing me in, I was told that I should have put more gas in the truck than was was in it to begin with. Needle was on F when I got it and on F when brought back. I told attendant I would drive next door and put more in it. He said, no. I already have u checked in now. I was also called and asked to bring back truck early as they were closed on Wed am. I asked for a rebate from UHAUL for returning truck early and was told No. I could have carried it back later even if closed. I got no rebate but I'm sure UHAUL got to capitalize by rerenting this same truck for the same period. Sounds like a class action suit to me. I will be contacting the Better Business Bureau and also never using UHAUL again.
Ginger PCondensation was bad in the unit and a lot of my possessions grew mold and had to be thrown away
Johnathan S | Expérience généraleThe professionalism and customer service provided by Phillip Gold made my experience with your facility a great one.
LARRY M | Expérience généraleVery satisfied with my experience with your company. The jasper facility staff and your customer departments were all very helpful and getting me the answers I needed. 5 star
Thomas H | Expérience généraleMr. Philip Gold was exceptional each time we visited, called for any help! He is to be commended for the wonderful job he does as the manager of the facility!!! We can't say enough good things about his wonderful attitude each time we visited. Also, we watched him as he helped others with the same attitude and just how he handled each one! We certainly will use the facility again, much due to the helpfulness of Mr. Gold!!! Your facility is a much better place due to Mr. Gold. Thanks and God's Blessings upon Mr. Gold and You All! Stan and Clara Waid
Stan W | Expérience généraleWill definitely use Park & Store again if the need ever arises!
Lori B | Expérience généraleThe only problem I have is the unit 4 had mold on the walls I brought it to the mans attention and he said he couldn’t help that so had to through a lot of my stuff away
Heather M | Expérience généralePhillip was amazing! Great customer service and great personality.
Mark B | Expérience généralePhillip Gold does an excellent job managing this property!
Randy W | Expérience généraleThere was no unit available of the size requested.
Benita C | RéservationThe storage facility and workers were helpful and showed excellent business skills. I look forward to using the facilities.
Privacy R | Premières impressions