Office personnel were very rude, and gave no information at all. The trucks brakes barely worked. Worst uhaul experience we've had, and we've used uhaul many times over a lot of years.
kathy P
Customer Reviews for A to Z Rentals Kennewick
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing. It was painless.
William CJust turned the vehicle in, guy said I was good to go.
Marc BClosed at 5pm so I did not interact with anyone
TORAJ NRental experience went well
John BI was forced to change pick up locations because of what was reserved wasn't available within 2 days of pick up. I was offered additional miles and rental discount which I never got.
Tim AThe reservation was for 5pm and when I reserved the truck the location said it closed at 5:30. I got there at 5:07 and the place was closed and no one was around. I called the location and their voicemail even said they were open until 5:30. I spoke to someone from Uhaul who helped me change my reservation to pick up first thing the next morning. I booked this reservation weeks ago and when I got the truck they did not have the dolly or the furniture pads that I had also reserved. Once I got to the truck there was trash in the back that I had to clean out.
Lynsey SThe facility was closed when I dropped the U-Haul off. It was hard to find the drop box. There wasn't any place to leave the truck, so I left it in the driveway outside of the locked gate.
BRANDY LThe truck we were given has very loose steering. The steering had about an inch of free play and the steering wheel was far off center. The steering pulled to the right. This is not safe steering. The transmission shift lever is loose and flops around. When it breaks completely, it leave the driver unable to shift gears. Truck number TT5428D, license plate AE21034-AZ.
Chuck SThe gentleman i dealt with was professional and efficient. He made the experience easy.
Angela HNo complaints
Troy RExcellent service from the manager.
Robert SFirst off the guy gave me 10 blankets in which I never ordered any blankets and he charged me for a dolly that he never gave me.
Daniel LMy best rental experience ever... I will bring all future business I can to this location. Merci.
Ryan PGreat service and very helpful staff. Will definitely rent from them again.
ADAM LOpen the business on time! Answer the phone! Clearwater storage and rentals sucks!
Ginger MNothing I can think of
mark EWe did not need to go inside and request assistance. The gentleman met us by the truck and trailer as we pulled into the parking lot.
NELSON BDustin was great & very accommodating & helpful.
Suzanna LGreat!
CHERIE SSuper easy return.
Jon FGreat service
Ricardo WExcellent service!
David MBe kinder to people, especially the lady they have as a very rude employee. I will never go to that place again.
Veronica RWindshield was very dirty and buggy. Suggest having long handled windshield washing station at exit from lot.
Robert CThis location did not want to take my reservation, and told me use the 800 number. I waited on hold for 15 min, I decided to go to the Vista Park location. They took my reservation, but said it was mandatory to have U-Haul insurance plan. Had to change to larger truck, which was done in timely manor. The reservation was for 2pm, went to there office (Vista Park), sign on door that said they were not there and call this number. Called number, waited 20 min, got a returned call. Truck not at this location, said i should have an e-mail, but no e-mail. Stated he had to call his manager to find the truck, at 3:30 pm was told location of the truck. It turned out that the truck was at the original location that I had trouble with (A-Z).
stephanie bThe light in the car was duck taped and it fell on me.
Toleeka MThe only thing they didn't know was that you could pull levers down to release wheel well. I had to crawl out the back of my car on the trailer to get out. It wasn't their fault they didn't know this tho
Christy NHave all the equipment that is on the reservation. I Had to go to 2 other locations to get the equipment I reserved.
Kris CRented a U-Haul - Staff is great and quick. Was in and out in no time.
Roman CI had a great experience with them and I really appreciate the wonderful customer service!!
Samantha TThanks Guy’s you are great I appreciate help.
Eric OFast easy transaction. I would highly recommend this location to my friends and family
Douglas AVery helpful and polite.
Kari CVery helpful
Solomon PA to Z lied and said i didn’t turn in the truck for 2 days when in fact it was turned in 3 hours later.
Marivel EThere was no walk through done. The truck was dirty with garbage in the back and I did not receive the dolly I ordered. And I was charged way more than I should have been.
DANAE SInclude all the fees in the total amount you quote. Last minute additional charges are discomfiting.
Martin FGreat service, very knowledgeable, Seth was a pleasure to work with. Thanks
Trent MSecond screwed up uhaul rental in six months. My credit card was charged twice, leaving me stuck in SLC with no way to pay for a hotel. And the truck was in Kennewick but the car trailer was in Pasco and I had to go get it. My family will never use uhaul again. Between broken down truck in March and this, you need to fix your business plan from the ground up.
richard ton line reservation process took too long. Too many pages of offers for other things. I wanted this location and certain equipment but when I called ahead they did not have the equipment I wanted. I had to make a second call or I would have had to travel many miles away to get the equipment I wanted. Pretty annoying. Not the rental locations fault but rather a problem with on line reservation tool. I do not like it!
Ralph NThe windshield wipers were in awful condition on the truck and made drive by very hard when we hit rain. The truck was also having issues shifting gears and would get to super high RPM before finally shifting. They also didn't have a dolly or blankets that I reserved.
Madalyn SThe staff didn’t seem to know what they were doing, took a very long time to check me in and even let me know where to park, how to drop off etc. They also forgot the dolly and furniture blankets I paid for.
Isaiah EThe van was provided to us without the employee even looking at it. He literally pulled the keys out of the after-hours dropbox before giving them to us. There was something spilled all over the floor, the gas level was MUCH lower than they claimed, and the mileage was not what they listed on the contract. The guys at A-Z are committing intentional fraud. Bunch of criminals.
Justin BEstimate real cost- my 1st estimate was close to $60 2nd estimate close to $80 real cost close to $100. Lol you guys are awesome though. Thanks for being there.
Kelly CThe inside of truck was full of blankets and dirt from last customer showing they didn't inspect/clean prior to me.
Nathan MThe trailer had some used and damaged furniture blankets inside. I had to ask the individual who hooked up the trailer if he wanted to check my lights. We checked only turn signals and brake lights. Found out at the return location the running lights were not working. I was using a factory wired outlet on my vehicle and an adapter for the four prong plug. It was not a problem on my end.
Gregory OI picked up my Uhaul and after getting to the location to load my household goods I had to get a step stool and clean the front windshield with windex because it was covered in bug debris. After driving away and on my way to my destination I noticed the dashboard notification that my driver side back tire was low. Due to limited time for my move I decided to wait to check the tire when I stopped for a bathroom break and gas. When I did I saw that the tire was low but since my trip wasn't but 4-5 hours I decided to keep on going. I tried to get the radio to work. No. It did not, so fortunately my trip wasn't that long. I drove in silence. The driver side door was also difficult to close. Closing it as you normally would would show in the dashboard notifications that door is ajar When I got to my destination and ready to take the truck back my driver side back tire was dangerously low.
Sandra MVehicle was inadequate and in poor condition. And I was still charged even though I didn't use the God damn truck
Caleb LThe staff were friendly but the vehicle needed to be cleaned out. It had food and dog hair all over the cab. For some this may not be an issue but the pet's dander affects my lungs.
Frank SFix drivers side door lock broken had to use passenger door to get in and out of the truck. The store was good to work with.
Heather D