Excellent jobBradley J.
Trailer Rental & Towing in Kennewick, WA at A to Z Rentals Kennewick
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Kennewick, WA 99336
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
All good. ThanksClay S.
The key return box wasn't big enough for the door lock, so I improvised and threw the lock under the fence since we picked up our rental on a Sunday when the site was closed. I also had a challenge with the online check-in process because GPS didn't recognize that we were at the property to pick up the truck, however, customer service representative we called was extremely helpful. Service at this site was great, stopped in earlier in the week for moving/packing supplies. Overall experience was great with Uhaul.Trevor P.
Their was dog drool on the window and dog food under the seatPedro R.
quick and efficient. Good staff and good equipmentTOM T.
Truck was not clean in the bed. Dirt and an aweful smell. I do not want to rent from here again.BOYD N.
Training staff so check out took longer than expected.George K.
Customer service period!!Kim M.
Having to refill the fuel as well as paying mileage is a rip off in my opinion.John R.
Service was fast and the people were helpful. The trailer I rented was dirty and loud (squeaky, grinding noise, etc), but that's to be expected because it's a trailer. For $24 for the entire day, I have no complaints. I will rent here again next time I need to move my motorcycle.Shane S.
The trailer tires were well worn and should be replaced. The man who operated the office did not wear a mask as is required in Washington State.Tom S.
The ramp of the truck i got kept coming all the way out and off the track. First time it happened it fell on my foot. The stops that stop it from being pulled out to far were worn down and not stopping it.Timothy H.
My comments are a reflection on U-haul as an organization, not this specific dealer, who went above board to help find and make a solution that enabled me to at least accomplish my most critical needs. The person who was supposed to be returning the truck that was reserved for me did not do so. There was only one truck available within 50 miles or more that had a ramp, and that was a larger truck and I only had about 3 hours of time to use it before I had to have it back to the dealer. Needless to say, I was between a rock and a hard place because of U-haul's inability to get vehicles into my region and over zealous overbooking of equipment (too little time between scheduled return and next reservation). I was able to accomplish the core aspects of the moving I had to do, but because of the time rush, was not able to get all accomplished that I needed to. Needles to say I am disappointed in U-haul. Your survey only asks about the dealer, not how Uhaul as an organization is doing, poor choice in data collection in my opinion.MICHAEL R.
There was a half tank of fuel in the rig. It was dirty inside. They didn't know what I was talking about when I arrived to pick it up.christina V.
The trailer I rented wasn't available so they fitted me with a smaller one. Unfortunately it didn't work. If anyone actually reads this, I should get a refund for not having the trailer available.Bart F.
Great teamKAREEM H.
The cab had trash spread out with dog(I assume) hair everywhere. Not something I ever want to experience again.joshua B.
The trailer needed to be swept out, there was gravel and dirt inside. The outside of the trailer was in good condition and it didn't leak through a rain storm so I was happy with that. The tires were in good shape too.Amy J.
The girl charged me for the drive safe insurance and I had told her I didn't want it When I got home and called to have it removed she said she couldn't remove it The Uhaul was not clean inside and a windshield wiper was missing and the gas tank was half full then when we returned the Uhaul we were charged for extra mileage which we were not aware would be charged. We have used Uhaul for decades and this was Our worst experience but we want to continue to support Uhaulpatricia F.
Every person (Josh checked me in, I didn't get the name of the lady who helped me when we delivered the truck) we worked with at A to Z Rentals were first class. Very helpful with all aspects of the rental process. I would 100% recommend them to anyone looking for moving and rental equipment.Shane J.
Would not recommend. Her kids and dog live at the store. It smells like pee. The representative told me that she makes more money from her other rentals than from her uhaul rentals and forced me to wait for over an hour while she assisted multiple other clients. In the meantime, she left her young children unattended in the store. I had to finally go outside and find her before she would assist me. She gave me the complete wrong location of the truck which ended up in me driving around to try and match the number on my rental form to the truck. I got lucky and found it early. She put the wrong fuel amount down and charged me for the larger truck that I had reserved, yet she did not have available. I walked from the field back to the store to clarify. She initially refused to update the price or fuel discrepancies and told me that I needed to contact uhaul, do it myself and walked away. I patiently waited inside the store with her 2 abandoned kids and their dog while listening to them complain about their mom's personal relationship problems and dissatisfaction of being forced to sit at the uhaul store all day with nothing to do. I tried walking outside a few times but she blew me off. I realized that the only way I was going to get the truck that I desperately needed was to just accept the situation and walk away. Upon leaving, she did sign the contract to document the situation and told me to never come back. Cameras in the store can validate the incident. I would never do business at that store again. She overcharged me for the rental despite her agreement otherwise.heidi D.
Deliver the trailer to my first choice location. After all, I am the customer and convenience is a high priority when moving.Barbara G.
Outstanding customer service!!!Mark U.
The drop off location was supposed to be open. It was closed. The gate to the parking lot was closed. No one responded to my phone call even though it says online through uhaul and google that the location is supposed to be open Sundays from 9am to 3pm. I arrived at 9:20am expecting it to be open with someone there to help me. Instead I had to park the truck in a dirt lot next door and used the mobile system and drop box. I'm not very happy with that experience.Timothy H.
They didn't have the right equipment at all but they helped me figure out what I needed to do.Erin M.