Staff has horrible attitude and the van was dirty when rented
JOSHUA B
Customer Reviews for A1 Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When I made my reservation online, the online portal allowed me to reserve a handtruck and furniture, dolly. When we picked up the van, they were not in there. We didn't realize it till later so, we returned only to learn that that location doesn't have that equipment. I'm confused why the online portal allowed me to reserve a hand truck and furniture dolly at this location if they don't provide that. I also prepaid for those items so I would like a refund on those, but moving furniture without a dolly and handtruck was extremely difficult. So, this made my move way more hard than it needed to be.
Briggette JI wish the agent would have given me instructions about the truck. How to pull out of the space. This was extremely difficult. Additionally, I did not know what I did not know. I needed a lock for my truck. That was necessary information. I was given keys and that was all. I needed to be treated like someone who never rented a truck before because that was my circumstance.
BRANDAS MThe only location in the area that offered after hours mobile pickup and drop off.
DONTE' GN/A closed
JOHNNIE CThe owner was very friendly and took time to explain everything.
Matt VPerfect
Mitchell WOwner of the establishment was extremely nice and professional. My last experience would U-Haul I told myself I would never go to them again but after a year, decided to try one last time. Am happy it was a much different experience this time around.
LATRICE MVery friendly and accommodating when my move day didn't go as planned. Merci.
Danielle MPlease with the overall experience of driving U-haul truck but the trip(rental) was extremely expensive!
Beth BGive the workers here a raise!
Connor ODidn't get appliance dolly but overall great job
Steven BCouldn't get a appliance dolly even though booked ahead of time.
Anand SThe representative was so helpful and kind!! Great experience with her
SHINIQUE FWould sell lock with longer shackle. The lock sold was very hard to use. Also should ask if we have additional drivers. Contract is very specific on who can drive the truck.
Michael WNo improvements, the pick up through the app was very detailed and easy. I like this process. I haven't rented a u-haul in a while but I will say I like that they have added the camera on the rear view mirror.
Jonathan M"Change oil indicator" was on. Fresh stains on the cup holder.
EDMUND Athe person who help me was extremely friendly and helpful i’ll recommend this location
JER'MONQUAZIOUS RPerson at dropoff was very nice. Great location. We did have the leak inside the truck which caused a lot of our items to get wet.
Michael TThis location is a relative smaller one, seem to have all the larger trucks. The counter lady was very friendly.
Weimin L1. I was late and did not call. Truck was allocated to another customer. Fair enough. They were 30 minutes late and the truck was given back to me. Not sure that is a good practice, but ok. 2. No gas in the truck. on Empty. Immediately had to go get gas. And had to put in too much because I cannot just drive around on empty which is how I was told to return it. Wasted money returning it with more that a 1/2 tank. 3. The cabin was nasty. spilled soda, dirt, and misc. trash. Piece a cardboard on the dash. 4. The back was dirty too. Small pieces of paper and dirt. 5. No backup camera. Rearview mirror gone. Safety hazard. I've rented a bunch of trucks from uhaul. All had backup cameras in the last 5 years. 6. Lastly, no water in the wiper fluid. Tried to clean the windshield and it just smeared all over. Could not see. Another safety hazard.
Stuart LI felt that the Associate was very sweet and kind. But I wouldn't utilize this location again. They had one person working on a Saturday which is ridiculous. I waited for service for fifteen minutes for service. Also, I reserved a dolly along with my reservation. When I arrived, I was informed that the location did not have any. This made my move more difficult so I will not be back to this location.
HADASSAH WThe owner of this location came out himself after his employee could not make it to work after ice storm in Atlanta to get us in truck after my car was totaled in storm we were 620 miles from home and no car rental available so go U-Haul you saved us thank you
DIANNA CWhat is actually available to reserve at location needs to be accurate. I reserved a dolly and there really wasn't one available not to mention the person who serviced me didn't think it would be ideal to even let me know that what I reserved was not available. They also need to make sure to check truck before and after ppl rent because the truck was a mess from the previous person and I had to remove their things from the truck because the ppl at the location would not do so. My experience was horrible on top of having to go search around for a dolly which means I drove to another location to get something that I reserved there
TIERRA BGreat custom service, the women there was cute
TIEN TVery professional, very nice ,
Tangela CDon't practice politics!!! It's probably the most offended I've been the entire election season. Offensive signs all over the office telling you why to vote for Trump. Like his campaign they were all lies. One sign even ended with saying "do your research". Totally out of line and disrespectful! I won't be using this location ever again and will tell everyone I know not to use it.
SAMUEL RGreat location.
LILLY SYall did a great job! Super quick super convenient and no hidden fees. Will def be back!! Please keep doing awesome!
KAZUMA SExcellent customer service!
CHRISTIAN SThe location was fine even though it was hard for us to get the truck out. We had a 26 foot truck and we had to try to get it out from in between the other trucks which we got it out, however the following day, I got a call from their customer service, who was very rude. She didn't introduce herself. She didn't say hello. How was your day? She's just said oh I was calling to see if the equipment was dropped off, which was very unprofessional.
ROCHONDA MThe friendly and professional staff made the entire process very positive ,and streamlined .Mike was amazing !
JANE FÀż3³Noç improvements needed... the customer service was great.... I was in and out....
Antonio CAwesome service provided. Highly recommended
Raghuvaran KThey charged extra 16$ for gas I return the truck with the fuel exactly how they give it to me.
Vinay DThe front staff was excellent and the service was exceptional. Van drove like a Ferrari. Would highly recommend!
MUKESH SCustomer service was great
EDWINA TExcellent
Shakti TThe UHaul app was so useless the customer service representative had to have me uninstall it in order to process my rental pickup. Extremely frustrating.
Adam EReturn process was easy. Clerk friendly
michael wMaybe check the transmission on the truck I used. It hesitated a lot which could cause safety issues. Otherwise great experience, very kind staff.
KATLYN HCustomer service at a all time low charges to my card
ALICIA SThe rep lady that helped me was very kind and personable. She even arrived earlier than the opening time which was awesome to see her dedication! I'm glad I chose this location!
Lakira SGreat experience!
William PAwesome service! Thank you so much!
Eddie BMake sure that the truck is clean before renting
TIMOTHY WThis location was excellent. There is nothing else they could have done to improve my experience.
Lloyd WU-Haul representative was friendly, compassionate, helpful and professional!
MARK RTruck I rented looked clean but smelled like sweat & a wet dog. Doesn't matter - your staff was excellent!! Friendly, knowledgeable, fast - they were amazing and I will be back (even if the truck smells bad).
Steven MThis location has exceptional customer service. My company van broke down and still had packages that still needed to be delivered to our residences. I called and the lady who answered the phone at 5:15pm stated they closed at 5:30pm. I was 30 minutes away and in rush hour traffic in Atlanta..The employee waited for me to arrive at 5:50pm. That's service! I strongly recommend if you are looking for great service this U-Haul location has it…
Owen SNever received an email about being changed from counter pickup to mobile pick up.
CARMENISE Agreat experience
Deon O