1 I asked for no ins. And noticed I got charged. Two I got charged 20 after hours drop off fee Which was not mentioned during signing. which is crap because yall got the rental. Back before my time was done. Other wise I would just kept the truck Number 3. And this should been number one The office was telling me they couldn't find the keys to the truck. When I arrived the keys were in the ignition. So not only did I get charged for unwanted service but I also had to drive back. After 2 employees said they couldn't find the keys I will be asking for at least 40. Hopefully I get it
JOSEPH R
Customer Reviews for A&A Storage Eastside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thanks
JAMES Bmusic atmosphere would be nice.
JAMES SI read all of the instruction on the U-Haul app before arriving. I showed up to turn it in and there was a gate that I was not aware of, and I did not have the code. I called the emergency number that was posted and never got a call back even as I am writing this review over 24 hours after I turned it in. I ended up having to call U-Haul and thankfully she was able to find a code for me. Then, since I had already started the check in process because I thought maybe I had to do that to get the code, it said I had no reservations and I was unable to complete the full check in process. What should have been 5 minutes took over 30 to just check it in.
Anthony CExcellent customer services ty
Georgana CIt cost me 104 to rent a 10 foot truck for a day and a half which I believe is too high. You advertised 19,95 per day then after you add insurance and taxes and mileage it's over 50 per day not the 19,95 advertised.
TERRY DThe company changed the name of the business and the previous name is on the signage but in very small letters and does their street number of the building is not posted nor is it on the mailbox. I also left s message asking for clarification and no one calledme.
BARBARA TProfessionnel
DEBRA GThis is THE location to go to in Durant, Oklahoma if you want great service
CHRISTOPHER WNo vans or pickups available at the location. Having a Van available would be great.
CHRISTOPHER WFast, friendly, and helpful!
Teresa WThe lady that was working there was very nice and welcoming. She had me ready to go quicker than I expected. Two thumbs up!
JOE CUnfortunately they did not make me aware that there was a drop off time. I was two hours past drop off time I found out and had to pay for one more day. Please inform us.
AMY PSorry the trailer had a broken spring and it caused the blow on the tire .
FRED WCustomer service was good
JAMES WLady at counter came out in the rain and helped spot and drop trailer. Great service.
LARRY WI ask for an appliance doll and they did not have it for me
Connie HThe woman with the dark hair is ALWAYS so nice an kind!!!! If I have to use Uhaul again I will be back
PATRICIA CGreat service and helpful
W SThis location treated us very well. We are honest, christian people, so therefore the fact that we only used 60 of the 100 miles we estimated and we returned the uhaul truck with the same amount of fuel as was at pickup I was expecting a credit. The amount billed was the same as the estimate with no credit. Therefore, I am a little disappointed.
Vernon SThough on the call prior to the pickup I was told that the truck would be full of fuel at pickup. It was not. How am I to know the amount to fill up and I want this to be no stops, not gassing up through the trip. I was then clearly told at the building that whatever fuel that is remaining over the starting fuel amount would be reimbursed only yo find out upon drop off that that was not the case. The truck shook a great deal and needed sweeping when I picked it up.
LETICIA BAucun
Robert CFriendly and professional
STACEY GThanks for making the return of Uhaul and trailer very easy!
Kim WExcellent customer service and support! Go Jeanece and Kristen!!! 殺
Jeanette LWe had a flat that looked like a retread tire and thought this was illegal. The service man arrived shortly and was fast with his job.
Lynn SThe rep that did my order was great! It is hard to find people like that today
richard gStaff was helpful and friendly. Renting on-line was easy and made check-out fast.
Steven EDon’t change a thing! Y’all are the best!
CYNTHIA KI had reserved the trailer to load my vehicle on and moving blankets. We arrived at our scheduled time of 9 am and they did not have my trailer or moving blankets, just the UHaul truck we had reserved. The lady that helped us was very friendly and worked hard to locate a trailer for us, which we were able to pick up at another location in town at 2 pm that day, as we had a five-hour drive ahead of us. However, I had to go to Harbor Freight and spend over $100 on moving blankets which was very annoying. Had I been contacted earlier that my reserved blankets were not going to be there, I would have had time to locate some somewhere else to rent.
Robert DStaff was friendly and down to earth. Will do business here again
Marynna MCheaper prices
Ryan Msee above. your problem is you think you are being secure; all you are being is too difficult to do business with.
Andy PExcellent service
Robert CFriendly people The vehicle was clean. It had gas in it. I filled it up with gas. And I would recommend anybody to Rent Truck . Because it was an excellent Ride
Evie PAll good
rodney sUnderstaffed. Staff arrived late for our 2 pm pick up. Phone lines are never answered. Had to return trailer a day early due to bald tires and not being safe to pull. Online shows location has boxes to purchase but they don't. When you call the 1800 number the people are even more rude and unhelpful. Over all a horrible experience with this company and will not be returning. Everyone I contacted made it sound like the issue was on my end and they didn't care and were so beyond rude it was so sad.
Joseph FNever received a code for gate to drop off trailer. Called emergency number with no answer and no call back. Time is valuable and it took us 1 hour to drop this trailer due to the incompetence of this location. Finally got a hold of cooperate and was told to leave outside of fence. Took 20 minutes to get cooperate to figure it out. I will not rent from here again and I will spread the word.
Matthew PI rented a trailer and had good experience. Reserved a truck for Sat on wed when I rented trailer. When I checked on truck Friday evening, it wasn't available for Sat. Had to drive to Kingston, Ok to rent truck for Sat. Very unprofessional way to take care of customers.
Eula BThe staff here at the A&A storage eastside on North 1st street in Durant, Ok helped me in every way they could to get me where i needed to even after i had to make an itinerary changes. I am very grateful for, and pleased with the service i recieved.
Jarrod CThe location does not answer phone calls on their regular line or emergency line. They told us we could turn in after hours and gave us a gate code that did not work causing us to go over our miles for a extra trip and being late to drop off. The girl working the desk at pick up was very kind is the only positive I have to say about our experience at this location.
Briana T