Customer Reviews for A&J Tires And Mufflers
(U-Haul Neighborhood Dealer)

Évaluation :

5

The Agent Angie was more than accommodating with my booking needs and timing. I appreciated her great friendly service and follow up. This is the second time I have used this Agent's service as the location is close for me and I like her down to earth customer service. Kim SL

Évaluation :

1

Get your shit together uhaul, you can't treat people like this.

Évaluation :

1

First I booked a 15ft truck to move, 2 days before I get told there are no trucks that size or bigger so I have to take the 10ft truck.. no worries I can do that. Then they try to charge me for the bigger truck and when calling, the person I spoke to was rude. I had to call back to talk to someone else before they fixed it. When we picked it up there was garbage inside left from other people. At drop off the location was supposed to be open for return and it was locked up. I did the check out online like it said, and submitted pictures of everything. They try to charge me again for 18$ in fuel. The fuel was at 7/16 tank when I got it and I returned it with half a tank. I also submitted photo proof 3 separate times and they are still arguing that the tank was only at 3/8 when i returned it. The team that reviews the charges emailed me and the typing is unprofessional, half the sentences do not make sense and are filled with typos. They will not drop the bogus fuel charge even after having proof of where the gas was when I left there. I do not recommend them unless you want to waste your money and pay for fake charges.

Évaluation :

3

Friendlier intake. Smiles are good!!

Évaluation :

3

Facility tidyness

Évaluation :

4

The cargo door lock didn't work.

Évaluation :

4

Your system is the biggest issue … when I booked .. It was all good…. When I got to the location the system was down and there was no way to get my truck … I had to wait until 16:00 hrs and there for had to stay another night and travel home in a snow and rain storm

Évaluation :

2

Employees showed up late (past pickup time)

Évaluation :

5

Nothing at he local level. The Uhaul system can be clowning processing. Allow extra time for this.

Évaluation :

1

I feel I was misled in the renting of the truck and equipment. I was not made aware of how the charges would be totalled. I am not impressed! First and last time I will use U-Haul! 

Évaluation :

4

Keep up the excellent work.

Évaluation :

5

Great and friendly customer service!

Évaluation :

3

Hi I keep being told I owe money on my email and my text but last time I showed up there was no one there and i have yet to get an answer on the phone either.

Évaluation :

4

The operator was very helpful and attentive. However the roll up door on our unit was near impossible to open!!! A smaller man or woman would never be able to access it.

Évaluation :

4

great job, I had a wonderful experience. the lady was super helpful. this was my first experience with U-Haul and it went smooth.

Évaluation :

4

The people were great, even though the system was slow & she had to put the picture of my license, in 2 times and then they got me on my way……… I definitely will recommend this location to my friends & family.

Évaluation :

5

very friendly and helpful

Évaluation :

4

Had good and fairly efficient service.

Évaluation :

5

Best service possible. Highly recommend!

Évaluation :

5

Wonderful customer service. Was really a pleasure to deal with the lady at this location. We'd go here again if we need another rental!

Évaluation :

5

Location is really good and convenient. Owner of the shop really good. Je les recommande fortement. 

Évaluation :

2

Wrongly charged for cleaning

Évaluation :

1

Dear U-Haul Management, I hope this message finds you well. I am writing to express my dissatisfaction and file a formal complaint regarding the inappropriate and discriminatory behavior of the manager at one of your branches. Recently, I visited your branch and was unfortunately met with extremely rude and offensive treatment from the manager. To begin with, we were kept waiting outside the office for approximately two hours while the manager walked around the premises. Finally, when it came time to return the vehicle, we were unjustly charged for fuel, despite the fact that I had refueled the vehicle and even provided photographic evidence. The manager claimed there was a shortage of about 4 liters of fuel, and without any reasonable justification, imposed a penalty on us. This rude and discriminatory behavior is unacceptable, and I will never recommend your services to anyone. I have also discussed this matter with my lawyer and have asked them to file an official complaint against your company and the disrespectful manager. I hope this issue is addressed promptly to prevent such incidents in the future. Sincerely, Hamed Rafiei

Évaluation :

4

When the customer is charged for a set amount of kilometers and does not use them you should reimburse them the difference.

Évaluation :

4

We dropped ir off and it was closed so no personnel but well indicated

Évaluation :

1

The check out experience was just awful. It took nearly fifty minutes before the lady completed the electronic paperwork I finally had the trailer hooked onto the truck. Never again. 

Évaluation :

1

I was charged a cleaning fee even though I returned the van cleaned exactly as I had picked it up.

Évaluation :

3

Lady very knowledgable and efficient.

Évaluation :

5

Very friendly and helpful. Very nice people.

Évaluation :

4

We told the location that the tires looked bald on the inside and we were travelling 4500 km with this tow dolly but they said tires were fine. Halfway into our journey the tires started to show the wires from the tread. Instead of calling u-haul as we were in the middle of nowhere we walked into a tire shop and they had the tires swapped out and we were on our way in under 20 minutes. I phoned u haul prior to purchasing tires and they said keep receipt and they will square up with me at the drop location. I arrived at drop location and phoned head office again and they changed their tune saying I should have phoned roadside assistance. I agree that is what the agreement says but it would have taken them over 2 hours just to get to us then likely another 30 minutes to change tires if they had the right tires. Regardless I feel u-haul should at least reimburse me for the brand new tires that remained on the dolly. I also kept the old tires to show the drop Off location how bad they were and they agreed. The cost of the tires and swap is around $200 and it would have cost u- haul way more than that to send a technician 4 hour round trip with tires. I felt they handled this very poorly especially since they have the benefit of keeping the new tires. Extremely unprofessional.

Évaluation :

1

Absolutely terrible customer service, if you can call it that. Our appointment was for 10am, we left 12pm after waiting in the rain. They were rude, tried to upcharge for things I didn't want They lied to us about how many miles and the cost of the products They had no urgency, sauntered into every truck to get the number to put it into the system, things of which they should have done before they opened. They yelled at their line of 10 people stating, "if the trucks are in miles don't f$#%ing change it" They didn't acknowledge the customers waiting by locking their front desk door, and it was a shack with painted doors so you couldn't see inside. At first they were going smallest to largest but then randomly they started going in order by who was there first, of which people came after everybody and they gave the late customer his truck first. 2 hours late with the pickup with no apology or recognition of this. Uhaul claimed we were supposed to have a vehicle in quispamsis which is our start location then it moved to Saint john, then on their end the guy forgot to put it into the system making us travel 140 kilometers out of the way 4 hours wasted, made us mess up with movers costing us money on gas and fees...because they "forgot to put our reservation in the system". To sum completely unacceptable behavior on managers and customer service agents.

Évaluation :

2

The truck size I requested was not available, so I was downgraded to a smaller truck. The staff were not very friendly, and I had to wait 45 minutes to receive the keys (after already having my pickup time changed from 9:00am to 1:00pm, to 2:00pm). This location was upset that my pickup time was the same time they closed (2:00pm), yet that was out of my control due to the changes in time.

Évaluation :

5

Great customer service, very pleased

Évaluation :

1

I've never seen a business talk to it's customers this way. I will never use this place again and prob never use U-Haul again. Best thing for this place is to be closed down. Absolutely no customer service.

Évaluation :

1

Waited over an hour past pick up time to get vehicle. Instructions were unclear about return resulting in a much higher rate than I was expecting. Would not recommend this pick up again. Disorganized staff.

Évaluation :

2

The drop off location was hard to find and dirty, a little scary.

Évaluation :

1

This location employs the rudest employee we have ever encountered. From the moment we stepped in the office to rent a van, the lady who works there (Angie) treated us very unprofessionally. I have never experienced ANYWHERE, the attitude and disrespect this lady exhibited. For no reason, she was ignorant, rude and condescending. When we returned the van we had put gas in where we thought it was when we rented it. We only drove 18km's. My husband questioned the amount of the gas charge because she had never indicated after the inspection that we didn't put enough in. As she tried to get the invoice to print, the printer wasn't working properly to which she yelled 'F@#K you'. When the return was complete, I told her that the experience was the worst service we had ever received, She screamed at me to get out of her office and slammed the door on me as I left, just missing my foot. The owner of the business came up to our car to say that the employee doesn't choose the gas charge. We told him this was not about the $11 gas charge, it was about the awful, unprofessional manner in which we were treated at this location. This was our first UHaul rental, and likely our last. Definitely will never return to the A and J Tires and Mufflers location - ever!!

Évaluation :

5

Lady in the office is really friendly. Great experience. Will be returning here. Merci.

Évaluation :

1

Trailer returned clean. Charged 15 for cleaning which is a scam. Their shop and store are disgusting. U-haul needs to up their game.

Évaluation :

5

Fast friendly and reliable service. They were great to deal with . Most excellent.

Évaluation :

4

They were very friendly

Évaluation :

5

To just keep doing a great Job !!

Évaluation :

1

People working at this location were aggressive and abusive towards my self and my partner from the jump of the interaction. What was meant to be a quick simple interaction to rent a truck was far from a easy experience. We were repeatedly yelled at had things thrown at us and had to endure countless aggressive and inappropriate use of language. We just wanted to rent a truck.

Évaluation :

1

Tried to charge me multiple times

Évaluation :

5

It was very easy and quick service

Évaluation :

1

hard time to find the location. it should have a big plate showing Uhaul service not just a small one.. the office is not clean.. guys there are smoking and it s in big mess

Évaluation :

2

Get your orders straight!! I reserved a truck one way from Fredericton to Moncton. At 6:45 pm the night before my move they called me and told me they had no trucks at that location and wanted me to drive 4 hours round trip to pick one up. I ended up paying about more in fuel than I should have. .

Évaluation :

1

The gentleman viewed the truck with me, agreed it was swept out and looked good, asked how I paid for it and then said I would get a receipt in my email. I got it later in the day and was charged $25 for cleaning the truck and $15 for cleaning the trailer!!! I already cleaned it out and still charged!!!! UNBELIEVABLE

Évaluation :

3

No problems,trailer worked great.

Évaluation :

1

Customer service can improve a whole bunch. I would recommend to send an under cover customer to have a first hand customer service experience at this particular location.

Évaluation :

3

Close to our location.

Évaluation :

5

I received excellent customer service and support fr0m Angie, at this location. I would not hesitate to do more business here or to recommend this business to my family or friends. However, the price for a one way move of an enclosed cargo trailer was out of bounds. I would look for better value in the future.

Évaluation :

5

Was a great experience!

Évaluation :

5

Very best

Évaluation :

5

The truck was ready to go on pickup, the lady at reception was nice and patient with us. It was quick, in and out.

Évaluation :

5

I found Angie to be a delight and she made the process smooth and easy.

Évaluation :

5

I couldn't have asked for better customer service and first time experience The staff there are amazing and very kind. I highly recommend going there and will if I ever need U-Haul service again. They get a 10/10 from me.

Évaluation :

3

Great representative for the company

Évaluation :

1

They charged me for double the mileage without a proof and asked me to show a photo for the mileage meter before starting my trip! And informed me that it's my responsibility to take a photo as a proof of the mileage and said it's in the contract that I am the one that responsible to show an image to proof they were wrong! I am a frequent customer in Car rental and I never had such a problem. If this is how u haul works, I will share my experience with others P.S. I have the gas receipt proof that I only put gas for around 200 miles but I couldn't debate because the talk to me in a very bad way. I can't believe I had such a situation!!!

Évaluation :

1

Location was not open when I dropped the trailer off, which I was not informed of. Dropped the trailer off and left. Today, I receive an email advising of an additional fee for cleaning. I cleaned the trailer fully (had hauled household goods, no leaks or spills, but I swept it out and took pictures). Called and left an email with the pictures proving the trailer was cleaned, and no response. I expect to be reimbursed for this charge!