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JACQUELINE C
Customer Reviews for Abdo Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A good experience overall. Efficient and friendly service.
NICHOLAS BNot just this location but when a certain unit/size is requested, supply that unit
ERIC EService was excellent and also very efficient.
RAYMOND OThe customer service that I experienced renting this U-Haul was absolutely horrendous. The location that they provided me with to pick up my U-Haul had no one at the place to check me in, the U-Haul that I was supposed to get had a parking ticket and was inaccessible. In addition, the website and app were unavailable in the first 2 hours of my booking. After finally getting through on the phone, I was able to get transferred to a different location where I did receive great service. However, the first two hours of my U-Haul should be compensated and please reevaluate this location existing.
Taia DEasy pick up and return Much cheaper than expected
Brent WTheo was so kind and the experience was very easy and seamless.
MEGHAN GThe fellow in charge was very helpful, flexible and friendly. Great guy.
Gerry LI had a very frustrating experience trying to return my 26-foot U-Haul to ABD Services. I followed the after-hours instructions on my contract, but when I arrived, there was no way to complete the drop-off. The main gate was locked, there was no key drop box in sight, and no safe spot to leave the vehicle. There was no indication that after-hours returns were not accepted. Avoid this location if you need to return outside of business hours.
John MInside of cab had dirt in it. Said 0km until oil change which leads me to believe trucks aren't well maintained. They have after hours drop off but the website would not work no matter what I did and kept kicking me back to beggining. I eventually had to call customer service which took me even more time. They were unable to tell me where a drop box for keys was located. They told me to put keys under passenger seat with door unlocked. I did stress to the lady that its not the best neighborhood. Overall my quick return took me about 45mins. Also I picked up the truck with the fuel pretty much on empty. Would not recommend this location to anyone. Also I will have to take another look at my charges as I think I was overcharged.
Debra VEverything was great! The only thing I would improve is your website. It is a bit difficult to navigate and the site was making recommendations in Vancouver and I am on an island in Victoria.
JASON Bsystem did not allow us to process our payment, so we could not rent a vehicle after waiting for 45 minutes
Ben SFriendly service and great experience overall! The truck performed flawlessly for the task.
CHRISTOPHER BTeo Avvo was very kind and respectful, his customer service is excellent, we booked twice in month. He has been an amazing person. I would highly recommend recommend this location.
Manasa RVery informative, responsive, and pleasant. I would highly recommend this location to anyone gearing up for a move.
ROARI RThis u haul manager needs no improvement he is awesome. He went over and above to help me. He was honest professional and made me feel like royalty.You can't do better than that.
SHEILA BThis was the best U-Haul experience that I have had. Merci.
JEFFREY AThis is not the review for the location pick up, but the whole experience with U-Haul. Days before my reservation day, U-Haul changed my location for pick up. Since the different location was still close by, I went with it. On the day of my pick up, I was not able to pick up my truck because the customer before me was still bound to the contract. However, the truck and the lock pad was right in front of me. The pick up location is through a third party and it was the ONLY U-Hual truck at the parking lot. The lock pad was also in front of the third party door with a U-Haul logo. Why the previous renters were still under their contract when they clearly dropped everything off was confusing to me, even the representative did not understand how the website can make such an error. The representative told me to wait until they're open. I have already booked my elevator and ferry for my moving, I can't wait for 3 hours for them to open. The next best move was to offer another location for pick up, although close by, I have to drive to another city. I ended up having to do counter pick up rather than mobile pick up. Why does U-Haul do back to back contract baffles me, should not offer mobile pick up if the system can't even check if previous customers have properly returned their rentals or not. During drop off, same situation happened. On my contract was still the same location for drop off. It was after hours and I can't find the key drop off slot. Went on live chat to see if I can't see i or missed it. I took pictures of my address and the store front to the representative, even she was confused. Then another customer who happened to drop off their rentals have the code to the gates with all the other parked U-Hauls. Have it not been the other customer, I wouldn't know what to do with the truck. I asked if I can leave the keys inside the truck with the gates locked, but the representative said no. Instead, asked me to lock the truck but drop the keys off to the next business day or go to a different location for drop off. Why offer mobile drop off if there is no such service? I had to reasoned with the representative that this has caused such an inconvenience that the company had sent me to multiple location to fix something that they couldn't even offer such service in the first place. In the end, she let me place the keys inside the truck. What kind of business offers mobile pick up and drop off, when they couldn't even do so and send me a whirlwind of trips trying to pick up and drop off my rentals. I had to have another customer to save my situation. Everyone I encountered were really nice and understanding of my situation. However, I'll never go with U-Haul again. It was stressful from the beginning to the end, I had to make multiple back up plans when U-Haul breached my contract twice.
SINDY CThis operator offers a consistent quick and efficient check out and vehicle return.
GARY BMatthew was great. Great help with returning the truck. Merci
Jack LTruck's steering and alignment was really bad. I parked my car a few feet from the store entrance and received a $40 parking ticket. I will never go back to this location.
RICHARD FGreat service and friendly people.
ANA CAlways easy to deal with. I will always rent a truck on this location.
SANTIAGO NFriendly and provided details of instructions on how to operate the truck properly
Francis YThis location appears to be run by one man & he's kind, clear, works with you to make sure you have what you need & feel confident in the truck. It's a new location so it's hard to find right now due to lack of signage! But easy to drive the trucks out/in for pick up & drop off.
CAROLINE FTai was excellent to deal with—made the whole rental process seamless.
SCOTT MThe U-Haul app was not very good. I was trying to sign out the trick via app and the worker at the location told me I had to close the app all together as it was messing up a second booking that he was working on. Upon returning the truck, it took me over 15 min to upload the pics and sign the truck back in, even with full cell service and 5G+ signal
Jonathan CNothing. Tao provided exceptional service.
SCOTT MI do not know his name, but the gentleman working on the 25th of April was very nice and helpful
Quinlin JWe were given another location on our booking and we had to come to Yates instead.
SURINDER KFantastic, friendly and helpful service - can highly recommend!
DANIEL WThe truck battery kept dying if we shut the truck off, so we had to keep the truck running all day so it wouldnt die. We would like to dicsuss a refund.
Daniel ATao was absolutely amazing. So happy and appreciate his help through the rental process.
Nikki MThe person who attended me was wonderful and so helpful! Thanks so much
Bailey SFar more pleasant and easy to use than other U-Haul pick up locations that I've used in the past.
Sean PThe person that helped me was awesome, fantastic customer service. I have had bad experiences with U-Haul in the past but this time was great. I won't hesitate to recommend this location to friends and family!
TYLER HCustomer service was amazing, great experience
JESSICA SVery helpful, quick, efficient.
DEANNA CTeo was amazing and super helpful, he made the experience excellent for us.
SERGIO VMy only recommendation would be to have the gas higher than a quarter tank! It was fine for us but might be better for people going longer distances. Otherwise, happy with the experience. I didn't catch the name of whoever checked us in but they were very efficient and helpful :)
Madison BKeep it grassroots and affordable!
Randall WGreat service. Fast friendly and efficient. Merci.
Sean MFantastic customer service!! Was nervous as first time driving/renting a U-Haul truck, but the rental agent was so kind and was thorough in showing me how to operate it and made the experience so much better! Was refunded my extra mileage quickly! The area isn't the best, but at no time during pick-up or drop-off did I feel unsafe.
GRACIE CSuperfast getting me into my truck and on my way.
Darren ZMy deposit was not refunded even though it was a business day. Corporate theft is not okay.
DIRK RI was over charged for milage. The exact milage should have been 17 km. I was charged for 27 km.
Dianne CThe paid amount was more than what it supposed to be. Also, they have noticed the amount was more than it should be but still did not contacted to the customer immediately and waited until the customer says something about it.
SUHAN YVery bad neighborhood
SCOTT DI believe I was overcharged for my rental. But otherwise, no complaints. Very easy to get checked in and simple drop off.
KENNEDY MI just dropped the truck off and dropped the keys in the return location. The staff member that called me was very helpful and accurate with the return instructions.
ANN SThis year we had to rent several times, mostly trucks and a few trailers from different dealer locations. Most of the trucks and trailers were either dirty or not well serviced, such as one truck which had a leaky exhaust into the cabin area in the worst case. Our recent experience at this dealer site was pleasantly surprising and the complete opposite of the others: the truck cabin was immaculately clean - as was the appliance dolly we rented. The cargo area looked brand new, and this was not a new truck as it had over 99 000 miles on it. The check-in experience, after ordering it online, was quick and the on-site representative was very polite and expedient. Highly recommend renting from this dealer location as their standards appear to be higher than others. Also, don't judge a book by its cover: the rental office may be small but its a cleverly-converted storage container with a secure and convenient after-hours key drop off.
TIMOTHY BThe guy in charge there is super nice. But there's honless people everywhere.
Philip vTeo (the customer service rep) was amazing! He had everything all ready to go and great communication. Much better than other locations in the city. I will use this service again.
BRITTANY SThe gentleman that owns/runs the U-Haul was great. Perfect day and experience.
KERRY Mthe truck old. uhaul should switch to electric trucks and save the environment
ABIOLA FThere are 2 U-Haul sites very close together. It went okay getting to the site once directed by the other site. Confusing but the truck was super clean and worked perfectly.
HEDLEY KThe person working at this location was very friendly and helpful!
Jenna LGreat in person customer service
BRUNO SVery pleasant and charming rental agent also very accommodating. A true customer service agent,a true asset to any organization. Thx
mitch LGreat customer service at this location!
STEVEN WEverything was efficient and easy with the rental of the van. I would use this Uhaul location again. Merci
ANNE HThere was a lot of homlesss activity where the after hours drop off was. I felt uncomfortable leaving the truck there, not for my own safety, but for the vehicle's. I suppose it all worked out in the end, but I'm shocked they don't get broken into or vandalized more often!
ANDREW R