Truck was not parked where indicated on the picture. The pick up process took to long waiting for my information to be verified. Waited for associate to assist me at pick up location but was bothered by me asking for help especially when license plate didn't match bc wrong truck was shown on parking image
Michelle R
Customer Reviews for Academy South Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The people in the area dropped off the truck were helpful in location watching
pedro gI reserved the truck for 24hrs but the check engine turned on and truck started running rough so I turned it back in, there was no apology or concern, never asked can we offer you another truck for the remainder of your reservation nothing at that point I was tired and just left
robert sOffice staf was very nice
ralph oLOWER THE PRICES
Jessie RThe lady who helped me at the front desk was nice. The main thing that I did not like was that the computer was down when I went to return the vehicle, this made the return harder than I expected. Since the front desk employee was gone for the day (because of computer outage) the maintenance man told me to just put the key in the return box. I did exactly that. After I had returned the key, I realized that I was supposed to take pictures of the milage and fuel before returning the key. Basically, I was given incomplete instructions, but it wasn't really the maintenance guy's fault either. Other than this little incident, everything was fine.
Julio ZVery friendly and easy to turn it back in.
Mary TWould be happy to share more over the phone but there should be ample notes from our most recent experience. This was, by far, the worst Uhaul experience that we've ever had. I really hope that someone from customer service will reach out.
John HGood service
HECTOR MI rent the trailer all of the time, always good service
Martin AAll good
AMADO MLow profile 6 x 12 trailer pulled well. A tongue lock would help security.
Robert BAll was perfect..
ROBERT GFirst off my reservation at a fresno location was not available and i began to panic because of such short notice i then called customer service and Michael from Traffic. Not sure if that was his last name or department either way was a major help in me to find a truck near me. Really made my experience a whole lot better!! Then in Sanger the woman who helped was running a little late but was very efficient and got all her customer in and out in a timely matter, i really appreciated the service i got there as well.
Juliette GSide view mirrors on truck were not adjustable. Customer service from rental agents at the storage location was excellent. I would rent again from this facility. Both Nancy and Kerri were professional and went out of their way to make the rental experience easy and positive.
Bosco PAucun
Salomon EThe location was ok but my HUGH UPSET was the uhaul system/computer were down for half a day, maybe longer before I found out when I went to the first location, 1st location told me that they can't help me because the computers were down. I kept calling around for another uhaul and I found this office and promised that they're not having computer problems. So I went to this location and asked if they're having computer problems and she said no. But when she was trying to help the computer went down and it kept having computer problems for about 2hrs. It was frustrating and very inconvenient because I need the truck to move 4hrs away and ended up get stuck in traffic an additional 3hrs. This was the reason why I booked it for early am to beat the traffic and I was late on my first day of work. So I got the truck like 6-7 hrs later because of system problems ??????????
Joe TI liked the lady who was there. She was pleasant thanks.
Sekuma LGreat customer service! Very helpful
Trevor SExcellent service à la clientèle
Martin CNothing this was the best experience that I've ever had with any U-Haul services I would highly recommend this to anybody.
gabriel sKari was so helpful. I won't go anywhere else after working with her/
Mark Puhaul tried to charge my an extra day because I was an hour late. forgetting the fact that they made me pickup two hours early because my original pickup location was not available. Fortunately this person helped me out.
Kyle LI like it was opened on time and the service was excellent
Kirk BI reserved a Appliance Dolly online and when I arrived to pick up the Uhaul, they had the truck but no Dolly. Someone should have arranged to bring one or at least let me know instead of when I arrived. Disappointing.
Kelly FFix address on Google maps, was sent to wrong Location , the call center didn't include the address in my reservation email.
Andrew GNothing it was great customer service,.
gabriel sThank you for your help.
David MThe truck I rented was extremely dirty. I had to take time from my busy schedule to wash the windows and the front portion. I do have to say that the person who assisted us at the front desk was extremely courteous helpful and informative as she assisted us with the equipment we rented
Waldo MThe girl that help me out was hella sexy :). Toodles
Jorge DThank you Kerri
KERRI BWe were charged an additional cost and accused of not returning the truck timely. We delivered the truck back on the same day at 12:30 pm 6/04/2018. They need to reimburse this amount of money I'm actively seeking this at this time. $59,44 +25 penalty charge for a total of 84,44
Dennis AVery easy and fast. Same day rental. very good.
cha cGet new and kind employees
Ashlynn JEverything was fine,girl at the counter was very helpful...
richard lDirections to the facility was incorrect. It was on Commerce ave not on Academy, it was off of Academy. That took a little more time to find drop off facility but otherwise it was easy to drop off. thanks
dennis AEverything was great! Staff very helpful. Thank you!
Lollie DGreat service all around.
miguel rLowered the price of the mileage just a little bit special for people that have to move to a new house because is stressful and have to deal with the price of the rental agreement.
Julian BJust want to say thanks
SARAH VThe only problem was that the truck did not have a ramp on it. The other thing that it didn't have a hand truck for the bigger thing.
SARAH VThank you...
David MKeri was very helpful and the rental process was quick. Truck nice and clean.
JESSE GVery friendly
Paul GGal at front desk was very nice and helpful
Dan SKari so kind..very helpful. Will recommend others to come see her for uhaul rentals
JACOB HVery pleased with service and trailer will do business with again... great service
MAX TCustomer service here is the best I’ve ever experienced at a U-Haul location.
weston pThe location was out of my way. They said that the closest onen was in sanger when i live closer to Visalia. Visalia store was opened very inconvenient on your end. Then it took me an 45 mins to get the truck. I love using your rentals when needed but customer service needs to be better
Matthew VFriendly and helfull great customer servive. The young lady who helped me was great.
Henry MThis U-Haul employs a very helpful young lady. Check-in was fast and efficient and when I returned the trailer she even helped me lift it off the receiver. Excellent customer service. That said, I have lived in Sanger for 6 years, driven Academy Avenue several times and had never noticed it. There was a U-Haul truck parked near the street or I would have missed the turn. More exposure would help.
Leyden HNice customer service
Ernesto RKerri was awesome! She was very professional and pleasant to speak with...can not say enough.
peter aUhaul never got my truck to Sanger. I had to pick it up in Fresno. And then pickup car trailer in Sanger. You had weeks to get it right.
Kent RKeep up the great work
Mike J