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Harold B
Customer Reviews for Allegan U Stor II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff and all were great to work with. I really appreciate all their help.
MELISSA SAn excellent facility and I appreciate the professionalism!
Gregory S | Expérience généraleEasy drop off and very pleasant.
PATRICK LRental experience was excellent
Faron SGreat customer service! Would recommend this location
Charles HVery courteous and thoughtful when it came to dealing with customers. Answered all questions to the best of their knowledge. I would definitely recommend/store there anytime!
TERRY J | Expérience généraleAwsone people
Kenneth WDropped truck off a day early still paid full price for the two days
Thomas SGreat place 🙂 love the girls there ☺️
lucia e | Expérience généraleThank you!!
Celeste CEvery thing was great. Thank you
Lisa W | Expérience généraleVery nice facilities, highly recommended!
Eric B | Expérience généraleThe u-haul app would not work. Spent 40 minutes on the phone trying to get everything done so I could get the truck. Took too long and was not a great experience.
John Teveryone I've met during the time I was a renter has been wonderful, helpful and really nice. I would recommend this storage unit to everyone because of the team of people that work there and the units themselves are top notch
Sandy K | Expérience généraleWe had a great experience having our storage unit here! Thank you:)
Mackenzie G | Expérience généraleMaybe a dolly.everything went well thank you so much
Regina OStaff here were great
CHRISTOPHER DVery smooth process from beginning to end! The only complaint I have is that the UHaul truck did not have cruise control. Other than that, great experience.
Becky VIt was quick and easy. Don't change anything.
Scott GI thought you guys did very well. You covered everything so I don't have a problem with anything Your star rating
Cheryl SStop rent out storage units that are closed with no open units. You took a $20 deposit on a unit that wasn't available, leaving me with no where to put my stuff. The trailer was great.
Steven OGreat staff, quick service
dmitry pYour app sucks
Patricia BThe staff was always friendly and helpful. We would still be with them if we had stuff that needed to be stored.
DENNY B | Expérience généraleWider loading ramp is an idea. But we had a wonderful experience.
Ronald LThe young lady that took care of me was great. Knowledgeable & made the transaction go perfect.
Richard SOverall, I was very satisfied. But, you should get a refueling capability on premises. My tank was "nearly full" when I picked it up. I returned it TRULY full and probably paid for an extra 2 gallons of gas that I did not use. At today's prices for gas, paying extra because the last customer returned it nearly full leaves a bad taste. Other than that, the vehicle was great, easy to drive and maneuver, comfortable and safe at highway speeds. The customer service rep who greeted me in the morning was also great; helpful, informative and friendly. At my return in the afternoon, a different customer service rep on duty was not as good. I pulled near the office because the entrance to the truck parking lot was barricaded with cones. I went in to settle up and return keys, and she looked frustrated at me for returning the truck near the office. Then she spotted the cones, recognized my dilemma, and told ME to move the cones and park my truck. I think i shouldn't have to manage your parking lot…
Paul WStaff was always friendly and very helpful. The storage units are reasonably priced, clean, and well lit at night. I forgot to lock my unit one evening so while the security officer was checking all the units and found mine unlocked, he put one of their locks on it to keep it secured until I got there the next day. I would recommend this place to anyone who is looking for a storage unit.
Cindy M | Expérience généraleThanks for use of your unit! It helps us tremendously.
Renee S | Expérience généraleNothing. You guys are doing great! The woman behind the counter was very knowledgeable especially about the stamps and had a sense of humor not to mention beautiful. Honestly I think everyone else should be fired and then you should give her a raise....
James SEverything was perfect .no need to change a thing
Roger SNothing to improve upon. Quick, friendly, efficient service.
JAMES MKirsten did a great job and is a great representation of friendly customer service
scott gVery friendly., professional and thorough.
Jason BIts a good system and the right people are in charge of it. The trucks were clean even seen them cleaning it. The oil is regulated and maintained keep mentioning the extra gallon of fuel. Even had trailers. Very satisfied with lil sammy. Need another rental even today!
Lucas BTrailer running lights did not work. Interior was dirty with papers and nail polish containers. Did anyone check the last return? Location is very out of the way from the population center.
Chris HWe put fuel in the U-Haul and still got charged $70 for a "fuel charge".
Nicholas YAs storage goes this is the best. Storage is part of the American consumer nightmare. Why do we spend so much to put belongings away and out of use? Storage is a scam we perpetrate on ourselves. There are important needs for storage, but not on the scale we see in America. If one has a real need, Allegan will provide the best options and service.
CHRIS W | Expérience généraleKirsten was MOST pleasant and helpful!! The equipment had damaged front headlight and bumper.
James BMaybe a free prime rib dinner. Haha. You can't improve on excellence and that is what I experienced. Just keep doing what you're doing.
ronald pEasier check out on the phone. I spent a hour and gave up. But I call the next morning to make sure everything was OK and they said yes.
Beverly MThe girl behind the desk that helped me was really great!
Michael PThe U-haul App is very glitchy and provided frustration trying to return after hours - not this location's fault, of course.
Vince MNothing the lady was very very helpful.
Tammy CHigher people who tell the truth
Mike BQuick and quiet drop off location. Very friendly staff
Bobby HI wish I could remember her name but the front desk lady was very friendly and helpful. The store is very organized and clean.
Tiago AThe unit my car was in was brand new, so it was obviously perfect. The whole area, even where the older units are, is well lit, well maintained, and feels very secure. The staff was always very friendly and helpful with questions too. Great place!
Steve T | Expérience généraleVery fast and convenient.
Jasse HI had problems with the ramp on the trailer I rented not going down to the ground level.
Brandon BThe woman in the office was super friendly and helpful. She had scraped the windows and warmed up the truck before I arrived. I was in and out of the office in less than 5 minutes. Best U haul experience ever.
brendon kGreat people great location.
Fred HThere were old sheets and blankets in the trailer from a prior use. It seemed like the brakes on the trailer were dragging as it was difficult to pull and averaged only about 12 miles to gallon pulling it whereas I've averaged 20 or more pulling the same size trailer with the same vehicle in the past.
Robert VFast and easy!
Vicki B | Expérience générale5 étoile(s) sur 5
Joe G | Expérience généraleI rented a motorcycle trailer on line and none were available at the location. I was offered a 5 x 9 trailer at the motorcycle trailer rate. I was charged the higher rate.
Kevin KThe office staff was incredible a+++. Very nice facility.
Lisa L | Expérience généraleWould utilize this storage facility again if needed.
John J | Expérience généraleGreat Customer Service
Kevin SGREAT staff ! Always ready to help. Thank You
Keith B | Expérience généraleOnly moved out because I found a unit 40 minutes closer to my house. I loved the customer service. Super clean facility.
Steven D | Expérience généraleThe staff was great to deal with. Professional and friendly.
Chris W | Expérience généraleAlways the best. We needed more space and you had none so we had to move to a larger warehouse. HYou all were great to work with.
JOSEPH L | Expérience généraleAll good!
Juan M | Expérience généraleThis is the second time we have used the storage units. The employees were knowledgeable and friendly. Price of unit was acceptable and the pro rated check was issued in a timely manner.
Sue P | Expérience généraleLong time returning customer and im not pointing fingers or placing blame because bn pf the circumstance if events in my life i was on final warning from the manager because i accidentally got locked into the unit before that my fuance was getting us breakfast while i was organizing stuff in the unit and the final time i was woke up by an officer given final warning in which case was truly not intended i had passed out and been woken several times trying to get my fiance a ride to her parents so I could organize our stuff in the unit which never happened the last time i left my job two days before the incident and wanted to clean out or organize our stuff because im still homeless and was not living in unit or trying to use much if any electricity and also keep the unit clean and in good condition i heard the cart guy go around several times and instead of talk to me to understand that mornings dituation i heard 98 and opened the door to what i knew would be another cop because i made it obvious what I was doing he just couldnt talk to me and i know the law but still i moved my stuff to another facility out of allegan which is for the best i suppose. Still they said there would.be a lock on the door in twenty four hours so i moved most my stuff not really positive and left a kess i wouldnt mind cleaning up for staff but either way 269 251 6340 is my personal number i reviewed this company highly in the past but people never seem to understand things happen people arent living in storage units there inbetween places and making sure one thing is one or another oh well.
Raymond D | Expérience généraleI have been with U-Store for over 5yrs and couldn't have been happier! I would definitely come back if I needed to!
STEPHANIE M | Expérience généraleBeen there 2 years had no problems
JOSEPH T | Expérience généraleThey were very easy to work with, even if you were a day late. Very polite and helpful. The prices are also reasonable. I would refer anyone to use them.
Darlene B | Expérience généraleYou are always so helpful and friendly to everyone. It is such a pleasure working with you. Your prices are so very fair. Merci
Marsha B | Expérience généraleGreat storage unit, all the staff are friendly & helpful
KAREN W | Expérience généralealways treated us good and very clean always very helpful, Thank you
KENNETH S | Expérience généraleExcellent storage facility. Always well maintained and secure.
DENNIS J | Expérience généraleFair prices on storage units and always good customer service
AUSTIN K | Expérience généralewe only needed the units for a few months between moves. Very nice people in the office to work with.
SHEILA W | Expérience généraleThank for keeping my stuff safe. I highly recommend Allegan U Store. The staff was always friendly and helpful. Merci!
KAY S | Expérience généraleIt is a very nice facility and friendly staff.
CARY H | Expérience générale