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Korian M
Customer Reviews for American Oil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing was ready. I had to help pull that camper out of a hole where it was backed up and around a bunch of junk I had to clean the parking lot up by picking up all the trash cans and getting them out of the way and then they didn't put a pin in it so when I went up the hill, I lost it off my hitch thank goodness the hooks were on it because it would've went down the hill. It was awful. I was doing all that work. They weren't ready for me and they had no idea what they were doing.
TAMRA CKnowledge of how to use equipment.
Sanani RAt drop off, there was one employee working the convenience store who was tied up so to speed up the process, she had me move the truck to another area, take pics of the dashboard for milage/gas, etc. so felt as it I was doing U-Haul's job.
Glenn LTried to overcharge me by 5 days.
BRUCE FGave me a vehicle on empty and when I turned it in empty they charged me $10
Imari CI would appreciate it if you could avoid transferring my reservation to a questionable gas station that just happens to have a few U-Haul rentals. I did not appreciate having to take my family to that area of town due to a system error or poor communication. Honestly would have preferred a refund but I didn't have a choice with my travel plans.
Cody NI made my reservation online for a different location. Everything was confirmed online. When I arrived at the first location, they told me that they had no trailer. They directed me to this location. After some waiting some time on the phone I was able to get a trailer. That was all fine. My problem with U-Haul pickup was that the trailer was not at my first location
Allen AGreat service
joseph tEverything at this location needs improvement. When I paid for the uhaul I was not given any paperwork or any info on where my truck was. I had to walk a block and find the truck myself. Once I found the truck we opened it to find a used mattress, blankets, a candle and urine. The smell coming from the truck was a clear indication that a homeless person was living out of that truck for a few days. The attendant attempted to clean the truck with a bucket of dirty black water. I had to wait to get to my destination to mop the entire truck and disinfect it. This entire situation pushed back my moving by about 2 1/2 hours. This was the wirst experience added to a very stressful move.
Tabitha CThe app would not work for the return and there was no signage at the totally unmonitored location. Despite the poor instructions, I was still charged an additional drop off fee.
KALE WThis was not the intended location for my pickup. I had to uber to this unknown destination as a single female with my young daughter. The U-Haul customs service that called me to change locations advised this was self service. It 100 % was not and my app told me to call U-Haul. After waiting on hold for 5 min in an unfamiliar less than desirable location we finally were advised the attendant onsite will help us. At the time she was helping other customers so we had to wait, as I didn't even see her there. She was great and helpful , but this was not what I expected. Our uber driver asked if he should wait for us to ensure we were safe. I specifically chose a location that was a U-Haul center knowing my situation and assessing the area. This was not ideal but we had no other option. The truck was fine except the fuel tank would not allow the tank to be filled with the safety feature with the pump and the tank. It took me 45 mins to fill up as it would continue to automatically shut off. I even had the gas attendant helping me and he advised to not fill up anymore because it was full. However, it was not! Just frustrating. I did share with the U-Haul center when I made the return. They advised they would look into it.
Noelle LFriendly customer service. Clean and welk kept vehicle. Would recommend
Willard HChris who checked out the truck for us was friendly and helpful. Really smooth experience.
Joe BVery personable and helpful!
Susan SAlthough the location is in a rougher part of the city, the facility itself was good and the employee was also beautifully amazing. They were beyond helpful with the circumstances of our (multiple) return location change-ups. We were extremely grateful for their generosity, and U-Haul's allowance for autonomy for them to be able to make these kids of decisions.
MELISSA RThey’re crooks
ZEEV EMake sure no one is overcharged
ADRIAN FSo far so good I've been treated well friendly service
RICHARD BWe were satisfied with the service, Chris was very helpful over the phone and made it easy for us, small location but big help! Thanks
JOHANNA PI was overcharged and the truck smelled like cigarettes. Nobody checked in my equipment until over 2 hours after I returned it. This location is scamming and taking advantage of trusting and loyal U-Haul customers.
Khor GDon't let the location fool you. The staff here were professional and prompt. If they have it, they will get you on the road quickly.
Jarvis RI wasted time cleaning the truck, the inside was filthy, I paid $169 for a truck that was supper dirty inside the cab and in the storage compartment. I have rented uhauls in the past but this is the worst I have ever had.
PERFECTO MThey took over $1000 extra off of my credit card when I tried to contact the owner Chris ignored my phone calls and did not return any of them , I been up there several times to speak with someone and they keep saying Chris is not there he's unprofessional I will never go through them again .
Kimmya Si had 1245 reservation when i got there there was no one there to help me and gas station attended was not helpful the person she did tryed to call when i kept tell her i a reservation didnt answer the phone for 30mins and then another person that i guess worked with them started to help me it took another 20 mins and after i used the truck and brought it back about 630 i was told the they was going to call whoever was in charge and let the know i return the truck but when i call the next day they asked me if i still had the truck and i told them NO. i asked why was my account had a hold on it for $202 dollas and my fee was 84 dollas they told me that it hasnt been close out yet and to wait 48 hurs and its been over that now and it still has a hold on it so NO I WANT RECOMMEND THIS LOCATIONTO ANYONE ....
Alan RReally Strange setup. The whole deal was done with the mini mart lady's phone. When returning the truck, they didn't close my reservation until 6 hours later. WIll definitely not come back to this place again.
Emilio RSuper buena atencion una srñorita que esta ahi
NATANAEL QNot allow homeless to sleep in your trucks. They are living in the lot. Spot where truck was placed too chaotic. My truck was given away my reservation to another customer.
Nino PThey overcharged me!! They charged me what the previous person was suppose to pay, they said it was an error on their part and they would take care of it. This happened since June and they haven't refunded me my money nor did they sent me my contract
Fernando RThe U-Haul was located at a gas station, the cars were in a challenging parking arrangement. I had to back out an oversized 25' out of the way to get to the truck I had rented, which I was not pleased about. They said to come back and refill the 1/8 tank of gas at their gas station which didn't take CC, so when I returned the car and want to get gas, they said it didn't work and there was "no gas" and then Uhual charged me $66 for 1/8 tank of gas which is ABSURD.
SETH BFinding a 26' truck in LA is surprisingly hard, but this spot had one. This was the smoothest U-Haul experience I've ever had.
Richard LTHUMBS UP!
Michael YVery good
BRYAN LCris is the reason I’m giving a review because he fixed what the U-Haul representative didn’t do and that’s the only reason thank you Cris your beyond amazing
LASHANDA TDirty, tires with out air I have to put air
MARIA PVery difficult to get attended. Wrong information.
Crystal AFue un excelente servicio y muchas gracias 🙏🏻
Kelvin DThey upcharged me triple what the original price was. Do not do business here
Anne LSmoother check in process. I was all registered and checked in. When I checked in at the location, the U-Haul representative on the phone tried to upsale me by changing my requests by an additional $30. I had to go through each charge to rectify. Location is dirty and was blocked off with caution tape, making it challenging to get out of the parking lot.
Timothy EThe dolly tow for a car one tail light didn't work
Robert SThe staff were wonderful at this little gas station! Chris was a life saver, our movers highered through uhaul CANCELED on us an hour before service and we were left scrambling. Chris helped us out, had some contacts we called up and they were just lovely. Maribel is a sweetheart, too. She helped us out with a situation, very grateful for their assistance!
Ashley AGreat customer service. Thank you
Christal KFirst of all making sure you assign the correct person in your file. The person who enrolled us gave me a truck under someone else's name. I'm so dissatisfied and dissatisfied
Andranik GReally good customer service. Very happy with the rental. Made my moving day way much easier!
salvador cI was told I would receive a $40 discount if I brought the gas tank filled to a quarter tank which I did . I called twice and spoke to Chris.he said he would send it to me but hasn't. I would like to receive my $40 discount as promised!
Denise MBien
VICTORIA SThey did not have the vehicle I reserved. They charged me for things I did not agree to. The lady at the front desk was not friendly and hardly spoke English.
Sterling SI'm really satisfied with the service..and the personal very friendly Thank you
Adolfo GHoneida went above and beyond to assist me through the process. We had to void and redo contract to upgrade our insurance coverage. She helped us and remai.ed patient through all of our decision making. Merci.
Elizabeth AExcellent customer service definitely I recommend this location. Thanks
Irma AThe service was great and also their professionalism was spectacular! Thank you and Keep up the good work
Alicea MChris is great! Hard to get ahold of sometimes but is very professional and does the job right.
Shannika TIT WAS ALL GOOD!
Gaye WExcellent
mohammed mThis location is a one stop shop. Gas up while you drop off. Amazing customer service. 24 hours. Check them out. Thanks for all your help.
Keyandrea JI got an email stating that I was in the truck share program but not at the location. They had to do that again when i was there.
Hugo LTerrible experience! Booked at a main uhaul and 1 day before they called me and sent me to a different location which was a run down Gas station. I get there and have to call to speak to a rep. No one there actually worked for Uhaul. Upon picking up they didn't even give me the dolly or the pads that I had paid or requested. Instead behind the gas station was a dirt lot where they threw all the dollys and one guy picked on up under a bunch of trash/ cardboard. Then they informed me they didn't have any pads and that I had to go to another location. Which I didn't because I was pressed for time and not going to another location. Then I get the uhaul and the truck is almost fully empty! No heads or anything. And upon opening the truck it was absolutely trashed, Dust, particles and leaves everywhere. THey probably just had someone drop it off. I had to clean it myself. Expected a lot more from a company like Uhaul but was severely disappointed. Also when I talked to the guy on the phone, no apology just said "Oh we gave you a couple extra miles" you need to call the line. Terrible customer service especially because I've used them in the past and had a decent experience. Seems like it all went downhill after the pandemic.
Metiqua EThe manager who took my truck back at the drop off location was so kind to me and my little boy! I wish I would've taken his name down, but he was excellent!
Jessica VGood customer service. Truck ran a little rough but was clean. Overall a good experience
Daniel R