The Best.Donna was great and it was very clean the U-haul and everything we needed was there all went well.
TERRI N
Customer Reviews for American Secure Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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the Lady that processed my rental was very kind
John BThere is very little room for improvement. Class A service. I'll be renting again soon. Donna was knowledgeable and professional and very kind. She helped me plan my move in the most efficient manner.
TIMOTHY EExcellent customer service, well maintained,
BARBARA PThe lady at the counter was super kind and patient with me.
MALLORY Wexcellent experience with my pickup!! my lady rocks!!
BYRON JHave the reserved equipment at the location of reservation.
ANTHONY LGreat customer service, friendly and good communication.
STEVEN PSuper nice /helpful
Stephanie CWould have been a 5 star visit except fpr the fact that I used the trailer and returned it the same day and it did not get entered as returned. My bank account got billed and I could not buy groceries that week....
Sid LNothing I can think of
GERARD FI drove the truck for less then 10 miles and it broke down full of my stuff and the truck had to be towed.
JOE MThey make it very easy and down home welcome. I really did appreciate them.
MICHAEL Vamazing customer service
Maureen DIit would be nice if the deposit I had to make for renting your equipment doesn't take so damn long to show up in my account! I returned your equipment 2 days ago and I still haven't received my deposit.
Bryan HAmazing customer service
eric dGreat experience, the young lady who I dealt with was pleasant and professional
DAN LLauren was helpful and organized and got us out of there quickly!
SHANE BMost helpful, courteous!
Shyna DNothing everything worked like clockwork
thomas wRien
robert kKen is wonderful and very accommodating.
Margaret WThe store I was supposed to turn the truck into had too much inventory and they sent me to a near by store instead. I didn't have any issues other than driving maybe 10 minutes to the other location. Turn in was just a simple leave the keys and I'm done which was nice.
Tim KAt American Secure Storage they have Excellent customer service and always go out of there way for the customer
DEBORAH HPromised a one day rental if i had the trailer back at the opening of the next morning. Did not happen. Got up early to unload the trailer had the trailer there at 9am thats when this store opened. Did not honor promise. Untrustworthy.
Arthur WVery helpful and friendly
James OWe had to extend our pickup rental four or five times, and this was such a smooth experience and the owners were great to deal with. Would highly recommend this location/owners!
Michelle DWe did the self drop off….
Jeremy BI locked the key in the truck as I have done with other U-Haul dealers. I looked for a key drop and didn't see one . The owner was on the phone and also helping me . I don't remember him telling me about the key . I got a very angry email from him . I told him I assumed they would have a second key . He then sent me another email telling me how ridiculous that was and some more ridiculing . . Then I got my bill 133 .00 for 2 day rental of the pick up truck very little miles and a full tank I also bought insurance I asked him to break it down for me . Another hostel email telling me he charged 30 dollar cleaning fee for the key . I think this is wrong and his attitude was unnecessary. Will never use him again and will tell my friends about this experience . I am a 70 year old woman and did not have a good experience as I have always using U-Haul. I have used them many times over the years.
Lesley BThere were no attendants on Sunday when I dropped the truck off. I wasn't sure where to park because there were no instructions just a key drop box.
Patricia RHad to wait on dealer to talk to corporate uhaul guy while standing in 100 degree sun for 15 minutes. Corporate dude should've put the customer first.
john aTruck was OK, but a junker.
john aAMAZING rental experience! So clean, great truck, flexible on the timing, and great communication! Been renting from American Secure Storage for probably ten years and highly recommend even more this year than before!
ALLISON MThis uhaul dealer was OUTSTANDING!!! I can't say enough about them. I'm not sure that they can get any better. Thanks to them for an easy and dedicated customer service.
Kelli DThe only problem was going to two seperate locations to pick up truck, then to pick up car dolly but it was understandable..You went above to find us what we needed tho even if alittle inconvenient..we appreciate your VERY friendly people at both locations!!
Dianna LVery happy with my reservation and experience at the highland U-Haul location. The owner was very helpful, very informative, and took the time to address my questions. I would definitely rent from this location again.
Anthony TGreeted with a smile. My reservation was not what i expected, but the man at the front was quick to solve my problem and get me on my way.
KEith NMake sure the location business hours are clear. I requested a 8AM pick-up and the location didn't open until 9AM.
Victor BEasier to get to
Dawn WDriver handle was very wet and vehicle smelled like cigarettes.
Cynthia OThey were exceptionally helpful and accommodating. Ken was so great. He made a stressful situation easy...I am so thankful! I was actually shocked to find a business owner so helpful...pleasantly shocked!
Barbara RI reserved at 15' truck when I got there I was told they did not have it because it was not returned on time. I asked if she could see if another location had them she called and they told her no and they spent the next twenty minutes talking about the weather and such. After that I was handed the keys and told it was one of the two trucks outside. After taking the entirely too big truck and returning it I see that I was billed extra because it was a bigger truck. I feel they should have honored the rate for the smaller truck being it was not my fault and I assure you I did not want to drive such a big truck
Neyshia HExcellent service à la clientèle.
dana kThe only thing I was unhappy about was the windshield was slimy and wipers could keep window clean and breaks were not working properly
BRION KUhaul can stop price gouging customers just because they can.....I had a price quote from uhaul for $700 for a small trailer and then 3 days later when I was gonna pick it up they changed the price to $1500 because it was in high demand....I think that's bullshit and I will never use uhaul again.......the way covid is affecting everyone and uhaul just takes advantage of it and abuses it.....fuck uhaul!!
Adam RI swept out the back and made sure the front had no garbage in it and they still charged me $10 for cleaning. That's bullshit. Don't use this location the lady is a ripoff and she's really a not a nice person.
Robert RExcellent service à la clientèle. Very accommodating and helpful. Thank you American Storage.
Linda GNothing! Them best experience I ever had renting a U-Haul. The gentleman that helped us today was amazing!
BONITA BI would recommend this location highly. They were SO nice and were willing to help whenever possible.
Michael SS.O.
RICHARD K