All good.
HENRI J
Customer Reviews for Americas Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle. The truck was in pristine condition and the process to check in and out was friendly, efficient, and well managed.
JOHN BI can't think of anything - the service I was provided at this U-Haul location was polite, friendly, and efficient (as it has been in my past experience also).
JAMES CVery clean establishment and dealt w two different representatives....one was for basic equip rental, boxes and packing paper and the next day was for truck rental and storage rental. Both gentlemen were extremely helpful, professional and pleasurable....thank you.
TODD MExcellent service
STEVEN PDax, the resident manager, was very helpful and took the initiative to greet me in the parking lot to assist me with my rental even though it was well before the office officially opened.
PETER GSecond time renting from this location, always seamless and very professional.
JEFFREY SAwesome Thank You!
KEVIN BGreat team!
Joshua HPositive note. The gentleman that helped me was very professional. I enjoyed working with him. I will return to this location next time I need a rental.
TERESA SNo changes. All good :)
DAVID WDex was great! Gave great customer service.
MICHAEL BDax was very professional and helpful!
Danica CThe check in process was very easy and friendly.
ALLY LYeet.
HENRI JThe rental for a day went very smoothly. The guys working in he office were very efficient.
BONNIE HThis is a great place to rent from. I have rented several times already and it is always fast, easy and always accurate. I highly recommend!
RITA EAucun
William DThe self-pickup is too cumbersome and takes too long. The return is even worse.
Luis LThe resident manager customer service was exceptional.
Yohannes FVery nice set-up, would recommend to anyone needing a u-haul vehicle.
Jeff SThe only issues were the trucks check engine light was on at the time of pick up and the appliance dolly wheel wouldn’t turn.
Jodi SGreat customer service. Thank you.
Ivan AI rented the truck instead of the box truck last minute, so it was a dirty, not there fult and they are awesome at this location tho!
Jason CCustomer service was great! Super fast, let me know everything to needed to know
Chad SAn easy and excellent experience. Great customer service in and out. Very clean truck. We'll definitely recommend rentals at this location and will certainly return whenever we need another rental or supplies. We'll done!
Theodore AReally nice and helpful attendant
Elijah AFriendly service. No hassles and truck did great.
Craig REfficient
Craig CThanks
Hamid RThe U-Haul app is very buggy. Kept giving me errors despite my phone being on 5G with full bars. I had to call for live assistance because the pick-up process on the app went straight from find your truck to return your truck! I couldn't get the code to the lock box!!!
Jack JNothing, everything was perfect.
Randy GMy truck that was set aside for me was not returned by a customer, but they found another truck that was available and still credited me some money back for the inconvenience.
Denise FThe only thing I could think of is I couldn't figure out how to open the passenger side door on the truck that I used. You could only open it from the inside and not the outside which was rather inconvenient. Otherwise all was well!
Michelle FDex was awesome!
Adam JEven though no one was there when we dropped off the truck, it was easy to call the number on the offices sign, person picked up, and answered our questions in a helpful way.
Erin SGreat Customer service, thanks!
Hamid RExcellent service! Thank you!
Hamid RI rented the truck until Weds. But on Tuesday I began to receive calls to return the truck. Evidently a customer was waiting for it. So I went to one place (on the contract). A lady was there with a child (wrong place). She sent me to another place (wrong place again). The 2nd lady told me of another place. So I went to the 3rd place to return the truck and no one was there. I dropped the keys in the drop-off box, hoping this was right. I never saw another customer waiting. Seems like the locations in around Ridgefield/Vancouver are not coordinated.
Mark TI was so please with the customer service and personality of our service rep. Even though the location is not the closest to my home I will be coming here in the future. OUSTANDING EXPERIENCE!! <3
LAURA EAmazing service!
Alla SLonger hours
Jack BExcellent customer service!!!
michael wThe rental APP was glitchy and used wrong grammar when asking about mileage. It asks, "how many miles did you drive", what it wants to know is how many miles on the odometer. I drove 4 miles. The odometer read 314 miles. See the difference. The APP doesn't inform you that you have to be at the location to access pickups causing some confusion this morning. Then it cut me off after asking me to take pictures. I called support only to find I had already completed the transaction. Good, but then I wasted 10 more minutes calling support because the APP never informed me I was done. I won't be using the APP to rent a truck ever again. If I can't do it at the counter with a representative, I will find another rental service.
Chris MFriendly and helpful staff. Good overall experience.
John LFriendly people
ROBERT HI already recommended to a friend of mine...if they need to rent a U Haul go here. Very good company and the truck I had was just as I had hoped, easy to drive and handle. Merci.
Sharon TThis was a great experience. All went well and I am a happy camper. Thank you U Haul.
Sharon TVery friendly and professional thank you.
Michael JAwesome people who run this facility, very helpful, efficient and we definitely will return as needed. We love this place! Thanks for being close by and so easy to work with!
Leroy MI tried and failed with your 24 hr share app and failed! ( not worth the time and effort ). I was able to connect with the on site management and they connected with u haul and did secure the original reservation. Je
Clarence EIn and out quickly with a smile
Richard MFriendly, considerate and helpful staff, very informative.
Karla LThe most Friendly Uhaul I've ever rented from. Will rent again when needed
Danny HFriendly and quick service.
Dale HThe customer service rep was excellent!
Oscar NNot a thing.
Rodney S