Le client n'a pas laissé de commentaire.
Stanley V
Customer Reviews for Aqua Bay
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We went to pick up the UHaul in Campbellford Pete's Auto and Truck on Friday as planned and confirmed multiple times the truck was there but the shop was closed. Why would U-Haul provide us a rental at a place that was closed? This resulted in us getting sent to Belleville for a smaller truck as there was no big trucks around. This cause us multiple trips 2 hours away. This is not okay. Do not book trucks that do not exist. Very disappointed ruined our move.
Joshua MHad to unhitch trailer myself and wheel it back into the parking spot. No one available even though hours stated 9-5 I arrived at 9:10am
Marianne PThe person trained to handle the rentals should be present during the transaction. This would greatly simplify the process.
Bruce BThe check in app did not work. The location wasn't able to help after 3 phone calls to traffic person. Frustrating when you need to verify equipment condition.
Cheryl CNobody available to handle return or confirm once again whether drop off information was accepted through the APP. Unable to obtain a receipt.
Brian MThe staff was extremely personal and helpful
LARRYC BThis location is at a pool supply store, their priority is selling pool supplies. The inner staff who could help me was knowledgable but none of the others could help me. We ended up waiting a while to get the keys because they were helping someone with pool stuff. Winter tires in Canada should be a given. The vehicle was not available at the designated pick up despite booking months in advance.
James EIt was an all-around excellent experience. I would not hesitate to use this service again in the future. I will also highly recommend this outlet to friends or family needing to do business in that area,
STEPHAN GQuick and easy pick up, representative was great.
Todd DAll OK
William Rdid mobile drop off
DAVID HFriendly and down to earth staff exceeded my expectations on service.
DANIIL SThe vehicle smelled like farm animals in particular sheep. It took us over an hour and 15min to get vehicle , put us behind over 1/2 day
Michael VEXCELLENT location and it was a very seamless transaction. GREAT customer service!!
bradley mFriendly, quick and efficient service
amanda nThe app doesn't seem to connect well to the local vendor. It took a very long time to sign out and sign back in the vehicle. The app first gave me a vehicle that was out of service for damage, for example. Otherwise, the people and the machine I wound up with were great.
DUSTIN LCouldn‘t get the truck I wanted at the dealership I wanted , however another location had one not too far away
Helen GNothing comes to mind. Staff was friendly and helpful
John MStaff is helpful and friendly and key drops are available to make returns easier. Parking is a little tighter than at larger dedicated facilities.
Ian FThey were great. Customer satisfaction is 100 %
angela nWorked out well. Happy to be done moving.
Tanya ZDrop off location was too busy with pool customers.
Paul MThe engine light was on when I received the vehicle and they overcharged me for the mileage and rental of the vehicle for the day. I am still waiting to be reimbursed.
Karin MMore signage would be helpful.
steve mvery friendly and imformative
AJ SNever did a walk around, I had to ask to check lights. One marker light on the right side of the trailer was burnt out
Derek ONothing. Everything was excellent.
Bruce FAmazing customer service. Very happy with my decision to rent from here. Merci
Fadi YUpdated your site for pick up and it took about 20 minutes for your site to work
Dale HGot charged for gas even though the gas wasn’t under where it was when it was picked up
KRISTAN DDid online check in for quicker pick up and when got there had to repeat some of information I had already provided online. Truck was not swept out and had broken glass on floor in back. Although I paid for a full day of use I kept getting messages that I had to return the truck whithin 4 hours. If I paid the 24 hour rate I should have usage for 24 hours. The truck was well maintained mechanically.
Calvin HI waited 45 minutes to get the keys and for the guy to fill out the paperwork The van was absolutely disgusting and full of dirt
Jennifer BHard to find
Diana DEasy peasy
Vicki SOn both sides pick up and drop off reps were polite and helpful
GLENDOND GI had no problem at all. The service was great, the van was in good condition and the price was fair.
Jeff RExcellent service à la clientèle
jason pI asked if the van had a trailer hitch and they said yes. I went out to get the van and it had about 6" of frozen snow on the windshield covering the wipers. Then I started it and pulled it ahead to see that it didn't have a trailer hitch. I went to another location to get a ten foot van and it didn't have the proper hitch either. So I just canceled it and went elsewhere.
Brian CGreat customer service and with a smile.
Gregg BWell sadly the van reeked of what seemed like cow ... My son joked saying did the last ppl move a load of cows . Then the windshield on inside was extremely dirty especially when got dark. Not sure if vehicle was wiped down inside either. Other than this the gentleman who served me was beyond amazing and very helpful.
BARB RService was impeccable- Matt, Ben & John- great group of guys
Colette AThe van that I rented was in need of a good cleaning.
TONI BThe van had dog hair on the seats (I'm allergic), bad animal smell, garbage in the doors, filthy windows and mirrors, NO windshield fluid and the left blinker light was not working. We had to wash the windows and mirrors and fill the washer liquid before heading to our destination. Yet we were charged $13,85 for missing a few liters of gas fill up.
Carolyn JTruck was not available as promised. had to go jump hoops to get another truck for that day. There is GPS on these vehicles so how did they not know about the missing truck and it's whereabouts? Oh wait they would get more money for the late return, silly me.
wendy mI booked the 6x12 trailer 8 months ago. 3 days before pickup UHaul calls me and says I have to pick up the trailer in Belleville, not Kingston. A 160km round trip inconvenience. Not impressed, at all.
Patrick HRenault your system so your agents know what is going on no notes by a few I spoke with were in the system according to Donna and Shanea in Regional . I had to ask Sharma more than once for her name. She was very reluctant to go e it to. I'll be doing a Google Review on the whole experience which was subpar at best
Roger RDropped off after hour.
Kenneth GNo recommendations
Brendan kTrailer was ready at time requested. There was a small amount of dirt left behind by the previous user. It was cleaned up before the trailer was hooked up.
Dave MThis u haul was great I had visited two other location in same day with nobody st locarion and other not having trailers in yard
DON G