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Ian B
Customer Reviews for Arrowhead Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Super friendly front desk that helped me resolve an issue quickly when my pickup wasn't on time. Really appreciated the flexibility and the uhaul was spotless! Would recommend to anyone looking to rent a truck.
Joshua CNothing. Everything was perfect.
LARRY PSweet but ditsy ladies working there. I called more than 15 times to try to let someone know I was keeping my rental an extra day and either no one answered or the line was busy. It was a bit ridiculous.
JEAN-MARIE Eyour client service was great.
Leonard eThe location was perfect. The Associate was very helpful and polite. The UHAUL- we had to wait an extra hour to pick up our rental as the codes did not work for us. When the associate came into work, she too had the same issue. She had to contact UHAUL to fix the problem. Return time remained the same, it was not extended.
Blake AEVERYTHING was great!!!
BRIAN FLove rainforest U-Haul they are the best always a delight to visit with and they are very helpful
Dana CThe staff was very courteous and helpful.
RONNY CEverything went smooth. Excellent service à la clientèle. Keep it up!
Jody BAll went well. Hard to improve. Smooth NO issues. Thanks
Bryon JThe staff at this location was without a doubt courteous and knowledgeable. They made the experience smooth trucking.
michael sVery nice staff!
Lisa BJessica was very friendly and knowledgeable about her job at Uhaul. Moving is a very stressful and exhausting experience. To have patient and kind people really makes it easier for everyone!
Richard SHave someone load and unload the truck for you 😜
JOHN LRepresentative was absolutely awesome and courteous. One of my best experiences with uhaul.
Juliana AThe lady was very nice and helpful!!
Brooke PI put gas in for $12 at Valero, and I was charged a gas fee of$14.25. The gas when I left was at the notch after 1/2 ??
Annette MYour person I think it was Jessica that helped me she lives above the office was so helpful and just a pleasant person to deal with, wouldn't change a thing, Thanks for great service, also the folks I dealed with over the phone were very on the ball with getting back to me about the availability of truck I was trying to rent.Good Job All. Thank You Peter Uvalle.
peter uDirections said it was on the right side of street- it was not. A bit confusing to find correct entrance but folks in gas station gave directions
Janet BBeautiful! Friendly, helpful! Efficient! Thank you so much. Shannon he yan
SHANNON HVery good service. Went out and cleaned truck before releasing. Extremely cordial and thorough
JOHN SFantastic service! Thanks for being so great!!!
Michael ANone needed , Jessica and Becky were fabulous I couldn’t have ask for better service in any area.
PATRICIA PJessica is the best. Very professional and efficient. The only issue I had and it might have been my fault was the gas charge when I received my invoice. It seemed too high and I should have checked initially.
CRAIG GSuper friendly and helpful staff!
Bradley JJessica was amazing, I was well cared for. Equipment was perfect and I loved that truck! No improvement needed ???
Chrystal NJessica was Amazing! Friendly, professional, and helpful. This will be my only uhaul rental place from now on. :)
Ryan BAfter a couple near misses on whether or not my reservation was in the system and would be at the local site or not, we were delivered a new truck with additional blankets. The end result was excellent!
Joel RYou can’t do more! Just enjoy happy castomers!
Elena DJessica is Great
John ZJessica was awesome. Very helpful!
LAURA CCindy was great
John ZThanks for all your help, Jessica
STEVE LJessica and Cindy were fantastic! Helpful and always friendly! We have rented a 10' in the past and will do so again. Great facility!
LISA TWas very convenient for me as I have my storage at this same location
Lorraine GI just hope U-Haul continues to have a Rim Forest location!
LINDA JShe helped alot.
Maria DClosest thing to an Irvana experience I have had in awhile? Does this help? Thanks, Chuck
Clarence BGreat customer service !! Overall wonderful experience.
David SI really can't think of much to improve upon. The van was clean and ran well. The only thing that comes to mind, and it's minor, is a tachometer in the dash... A reason being that this model of van provides an automatic transmission with "Drive", "M", and "1". M is for manual shifting, using +/- buttons on the steering column's shift lever. But here's the thing... without a tach it's hard to tell what the engine's rpm's are, so that you shift correctly. For example, on my Jetta, there is also this option, and there is a tqch, so I can see that I need to shift up at around 3 000 rpm's as I'm going up a steep hill. The van is fine the way it is, really... but on future models you acquire you might consider the tach option, as this allows drivers to operate the automatic transmission more gently... to promote a longer lifespan on the transmission. Just a thought. Really enjoyed the rental experience... Thank you very kindly!
jeff wBest U-Haul place on the Mountain !
JESSICA DExcellent excellent excellent
Jessica DFantastic people working there. Best service from U-Haul ever.
Daniel lWalk through if the truck was not performed. Attendant did not give appliance dolly, just indicated everything was ready to go. Once to location we had to drive back and get the dolly. Roughly 8-10 miles of our trip was because attendant did not give us the dolly we needed and we were charged for this. System was also down when we arrived to pick up uhaul and took 30 minutes + to rent the truck when there were no other customers.
Thomas DAgents at rim location did not know what they were doing. They mismanaged my entire rental. There was a lot of miscommunication between the rum location and dispatch. Wrong dates. Wrong drop off location. Wrong charge. The truck was turned in on time, but I was charged for another day anyway. I had to dispute the charge with my bank. In contrast. LAUREN and Andrea were knowledgeable and efficient. Agents at rim do not seem to know how to use a computer. Please retrain these agents.
lisa OBest location
MICHAEL HJessica is amazing!
LISA TNo improvement needed. Excellent customer service!!!
Susan PGreat experience.
HAYLEN VI have been to several U-Haul locations and the customer service here was by far the best. Jessica was very friendly and helpful with all my questions and concerns. The bill was exactly as was explained (which has rarely been my experience) and the return process easy.
CODY CBest customer service on the mountain.
IRMA RThanks to the staff at Rim Forest Storage, and especially to Jessica, who helped explain everything and make our move a pleasant experience.
MICHELE MThe staff were so nice and friendly and fast. Love this place and the people there
MARK EJessica was so helpful ... and very nice. I will refer friends and family.
LISA TExtraordinarily expensive I would not recommend this place to anybody because it is extremely expensive
GREGORY SCalled with a simple question and the lady was rude and ignorant. Called about 2 pm
RACHAEL HImpeccable all around.
CHRISTEL C