Excellent customer service from Carrie
ANDREW S
Customer Reviews for Arrowhead Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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LIZABETH OI have failed to remember the name of the lady who helped me but she was excellent.
ALLEN FThe whole situation was stupid, we were forced to take a truck that was significantly bigger than we needed and then forced to pay an ungodly amount. The low prices advertised are a lie when they force you to tkS larger trucks and do it as a one way rental.
STEPHANIE BApparently no one ever checked in the vehicle that I returned on time. I received several text messages and phone calls over the course of four days that I had not returned overdue equipment.
STEPHEN SDidn't see a person, did the online turn in and dropped keys in the box.
JAMES HAndy did a great job. He was very helpful and professional.
MICHAEL FThe service at he pick up location in startzville was fantastic..top notch all the way
JAMES GGreat service
DAVID RAmazing. The lady was helpful
Jared FOrdered moving blankets but uhaul failed again to have any at the office in Canyon Lake Texas.
RICHARD LThis location got it right. I had the opportunity to experience the process when it goes wrong, twice, so hats off to Aarowhead, it can go so wrong. One of the only points I see to improve would be slightly more specifics on where the key for the truck was. It probably makes sense to most people but I was lost.
John DDenise is wonderful.
PATTI TNothing!
Julio LMake more stores operate this well.
Tobin RNothing, as long as ya keep Denise there!!! She is amazing!!!
Julio GDenise was very courteous and helpful through the whole process. I commend her.
Randy FThe pick up and return were a little long, understandable being a self serve store. I will come back for all my truck rental needs.
June FThe only 2 issues were that the check engine light was on and the cab had a smell like a super strong air freshener. Other than that, everything was great!
Leah NWe used the uhaul app to drop off the truck. The location was perfectly fine, however we could not get the photo spaces on the app to work correctly. Not this locations fault but what might be helpful for ALL drop off locations is to drive up to a certain area and have a set of cameras take the photos for uhaul along with confirming return. Again no major problems. Thanks again
Timothy SThe gentleman had great customer service. Very kind kind and tslkative
Consuelo WThe Engine light was on! But Other than that all was Fine. Aarons a Very Nice and helpful. Thank you..
Mel AAaron was amazing! Had a previous conversation on the phone weeks before the actual rental and he was professional, informed and courteous in both instances. I will definitely consider doing business with this location in the future as well as highly recommend this location to family and friends
Natalie SAgent was courteous and helpful.
RHONNIE PNo need for improvement here, the staff are very kind,respectful, patient and knowledgeable
Tony VA little pricey on the mileage charge, but otherwise a good value.
LARRY NThe hours posted on the website was incorrect. The location is open on Saturday, The website said it was closed on Saturday. The phone number listed was not in working order.
STANLEY BYou can have the truck where you are supposed to have it so I don't have to drive 50 miles out of the way!
Nicholas MPeople were not there - location was not open. Don't know why UHAUL forced me to go to a location that was 30 miles away from my final destination and was not open when there was a location that was open and two miles away from my final destination. The people that checked me out gave me an open return location, then UHAUL changed it to force me to go to a bad location. BTW - The 20' truck was disappointing - running lights socket for trailer did not work forcing me to travel only during daylight hours and a check engine light came on 100 miles from nowhere.
Gerald LThe parking area is very small
Robert LPersonnel at arrowhead are very friendly and helpful.
Edward WGreat customer service!
JOSEPH FSmooth process. No delay.
Joseph FLaura was very prompt and helpful
James gTruck made a noise for 9 hours i was in the road… i think it came from a/c or passenger window…. Rear driver wheel was bald….. customer service was excellent…..
CESAR RThe ladies and gents were very nice, I couldn’t have asked for an easier move in!
Zach WI had immense troubles with Uhaul throughout my entire experience, from being unable to actually collect my keys for over an hour once I had made it to the location to getting my dispatch settled. The employee at Arrowhead Self Storage, Laura K., was IMMENSELY helpful and I have nothing but great things to say about her: she took the time out of her day off to help me when no one else was helping. Uhaul dropped the ball on this one big time.
Adam RAwesome service
Frank PSuper friendly guy running this location. Easy to return the truck.
Ronna KGreat customer experience! I have a storage unit here and will be renting a 26' truck in a month from now. Highly recommend this place.
Ricardo F(1) Supposedly there is a "tow - haul" button to disengage when driving the truck without cargo. I diligently looked for 15 minutes but never found the button. If it exists, put a bright sticker on it. (2) The office phone number and physical address are printed on the contract but three times I dialed the number without success of connection. On the 3rd try, the recording stated: "This number is no longer in service." (3) Loading the truck at night, worked in dark. Accidently opening the passenger door caused lights in the cargo area to illumine - but had to leave door opened.
DENNIS JAnthony was super super nice. He is so courteous and personal. He is the best.
ROSE COriginally was to drop off at 1645 Oblate Drive in Canyon Lake, but they weren't there and just told us to leave the truck parked on the steep incline with the keys in it, then hung up on us. Arrowhead stepped up to the plate and took care of the return for us instead and we are very appreciative of Arrowhead for doing so!
Karma YNothing. Everything was great from the people to the truck. Really great gas mileage for such a big truck. It actually drives like a van. Merci.
Tommy BOnly wish there was a closer drop off location, it is kind of crummy that I have to pay for milage and have to drive past other u haul locations to drop off.
Jonathan OWas charged an additional 82 dollars some for extra day and some for going over allotted mileage, the man in austin said as long as we got it back the 29th before the uhaul closed it wasn't extra...got it there by 3:30 and lady in new braunfels told us at 9 am it was considered late.....they gave us 78 miles and my new house was within the range so I think they lied about the mileage to charge me more even though they got 250 from me the day I rented the truck. I WILL NEVER USE UHAUL AGAIN IN MY NATURAL LIFE.....NEITHER WILL MY FAMILY OR FRIENDS IF I HAVE A SAY IN IT
Kelsey GArrowhead location was great with excellent customer service. The U-Haul rental process definitely needs to improve. The after hour drop does not work and will not get passed location service. I am very dissatisfied we the whole reservation and drop process.
Cesar CN/C
Michael PThanks Lora for staying beyond closing to help us get our father in law moved on a very rainy day!
Doug MThis location did not have my U-Haul Keys available to me at the time of my pick up. They also did not help me through the proper check-in procedure. Because my keys were not available I could not pick up my uhaul until the next morning. I was over charged as a result of this and was told I would receive a call regarding my charges. I never received a call and had to end up calling myself. So my recommendation to improve your service is to make sure your third party locations understand that they need to have the equipment available for the customer on time and to have your representatives follow through on calling the customers when there is an issue
Bianca CGreat experience! I highly recommend this location to rent a truck!
Amelia AYou sent me a text message telling me to drop off at Buds Fleet Sales. I drove several miles to this address at 11 AM on Friday and found it closed. I then had to find another location to drop off the truck and trailer. Arrowhead told me they did not handle trailers but when I told them the situation they agreed to accept the drop off. You should never recommend Buds PERIOD..
chuck t1. Within 1 hour of pick up, discovered the rear tire was punctured with a slow leak. This MUST have been fixed before renting out. 2. Had booked a10" van; you reneged at the last moment and gave me a 15' This costed me at least $100 in gas due to low 8/9 mph - This is on UHAUL not location.
srikant rStaff is not profesional - lady who check us out was yelling that she does not know how to do the check out - she told us to take the truck and come back next day and someone will help us. She gave us Jose ( manager number) - we could not reach him . We were charged extra day because our reservation was changed ( from 3/24 to pick up 3/23 - so it moved our drop date). Horrible experience , staff, poor customer service, stressful on the move and overcharged at the end.
CHRISTOPHER H