Customer Reviews for Asia Food City
(U-Haul Neighborhood Dealer)

Évaluation :

5

Everything is good

Évaluation :

5

Owner and all staff is so polite and helpful.

Évaluation :

3

Truck condition

Évaluation :

2

Reserved a appliance dolly, when I got there she said that someone else took it and the moving blankets already. I was puzzled as to how that can happen when someone makes a reservation. Instead of looking for a solution or offering me a refund for the dolly, she said use this one that's all I have, because I've already paid I didn't even think to ask for a refund because she said to use another one. I did let her know that it won't be helpful for me because I have about 40 boxes and it wouldn't be sufficient. She insisted I take it with me. I don't think it's fair for me to pay for something I didn't use and how the interaction and communication was.

Évaluation :

1

Ask the host to be on time so customers don’t wait on the location for pickup for hours.

Évaluation :

1

ltoday i waited time for u haul since i reserved it 3 times and evrytime i went there and listen from no u haul evn thou we reserved and pay also . i need compensation as to your policy

Évaluation :

4

The gentleman running the location was very pleasant and helpful.

Évaluation :

1

I would not recommend this location to anyone. The Indian manager who handled the transaction charged me $789.45, including a $125,45 deposit, and I paid the entire amount in cash. When I returned the truck in Montreal, they showed only a $100 deposit on file. When I asked them to call and confirm the deposit amount, the manager fraudulently kept $25.45, claiming I had only paid $100. Unfortunately, I made the mistake of not asking for a receipt for the full $789.45, not realizing I was dealing with dishonest people. I can't imagine how often this happens - stealing $25,45 from every customer without providing proof of payment is simply unacceptable. I would never recommend this place. It's theft. Thank you, U-Haul, for putting me in such an unpleasant situation.

Évaluation :

5

Good customer service with convenient parking for own vehicle.

Évaluation :

5

Great service vehicle was ready and location was close by - staff very friendly and helpful.

Évaluation :

1

The experience I had at this U-Haul location was absolutely unacceptable. The manager and staff were dishonest from the start-lying and attempting to take advantage of a hard-working customer over an extra $100. Never try to rob the small man who is supporting your business. Everyone is out here trying to provide for their families, and taking advantage of that is not just bad business, it's disgraceful. I will never use this location again, and I'll be warning my friends and family to stay far away. In fact, this experience has made me rethink using U-Haul at all. To the next customer: be careful. Integrity should matter-clearly, it doesn't here. Shame on you, U-Haul.

Évaluation :

1

They charged for 43 km while I drove only 5 on. Highly unprofessional people.

Évaluation :

5

good service and new trucks ..

Évaluation :

5

The counter girl was good

Évaluation :

2

Truck wasn’t cleaned i am a in hurry so i have to take it

Évaluation :

3

Before picking the truck we have to relocate other trucks to take out ours this should be avoidable !

Évaluation :

4

Rien

Évaluation :

1

Because I got so hidden charges that were not in terms and conditions i paid 54 dollars extra without any reason

Évaluation :

5

Nothing all good there

Évaluation :

1

I was 2nd in line then I became 6th in line as the lady served everyone who walked in the door after me. Then my move was a 2 hour driveable distance to have the vehicle stall and shake uncontrollably

Évaluation :

3

No comments

Évaluation :

3

They gave the truck with the wrong license plate. Not very helpful

Évaluation :

3

The problem wasn't the location; it was the vehicle. While driving on the highway, the brake check ABS light suddenly came on, and a sign stating "check brake check". Then, without warning, the vehicle started braking on its own. Luckily, the car behind us had enough time to avoid a collision. I immediately pulled over to the shoulder and turned off the car. After restarting it, I cautiously drove in the emergency lane until the next exit. This vehicle nearly got us killed. I have taken a picture of the warning lights that appeared.

Évaluation :

3

Vehicle wasn’t that clean..plus I feel Uhal do hidden charges..it says starts with $19,95 but doesn’t say km/hr charge plus fuel

Évaluation :

1

When looking for assistance, to begin with the store was closed when I went to pick up the truck. When they arrived and opened the store they weren't willing to help. My lock was frozen shut and I wasn't able to get the key out, I went inside for help and the ppl there were not willing to help. All they kept saying was call customer service. I told them I have the information I need but the lock is stuck, they then said they will throw hot water on the lock. Seems like that's what they have been doing as to why it gets stuck. While waiting for the water we were able to fight with the lock and get the key out. Then when we were parking the truck back, we put it in the same spot we took it from and they told us to move it around the back as it's inconvenient for them, but when we got it there was a pile of snow that we had to clean off which means that the truck had to have been sitting there for days. We told them that we already put the key in the return box and they tried to open that box again which was frozen shut. They went inside and got water and poured it on the lock again but it wasn't working. Called customer service and told them the issue and they said if we are parking the car back where we picked it up from that it's fine and that I'm all set to go. I informed the ppl at the store and then they let us go. Also inside the truck was dirty where we had to put our furniture on. Worse experience I've ever had with U-Haul. Beyond disappointing as you guys are always my go to when moving.

Évaluation :

5

The customer service representative she was excellent Owner is very knowledgeable and very helpful and very friendly with me highly recommend for rent a UHaul from here

Évaluation :

5

The customer service representative she was excellent 👌

Évaluation :

5

Keep it up

Évaluation :

5

Anmol helped us really good .

Évaluation :

5

Everything thing is good

Évaluation :

3

Honestly probably one of the worse rental experiences I've had. I originally scheduled a pickup in Brampton for a one way trip. It says an agent will contact you the day before at 5pm, I got called at 7am. The agent informed me that there was no rental truck at the location I chose and I had to drive all the way to Milton to get the truck. This isn't the worse part... I drove all the way to Milton and there was NO TRUCK. The truck was at a different location in Brampton. There was no compensation for my wasted travel time, and the agent was useless. The truck in Brampton wasn't available for a one way trip so I had to drive it all the way back to Brampton, which defeated the entire purpose of this rental. The only bright spot was one customer service agent named Xavier, who was very kind and helped me put my new reservation through because my original got cancelled multiple time. I will not be using U-Haul again.

Évaluation :

1

Smelled awful No help at all

Évaluation :

3

I had rented the vehicle with a quarter tank and returned the vehicle with half tank full. The woman at the counter said that I will get credit for the excess gas filled but have been charged for the full amount without receiving any credit

Évaluation :

1

Engine oil light was on the whole time and the tire pressure was low on both rear tyres The owner was rude and didn’t even know how to handle a situation Would never take Uhual for this location or any other location I returned the truck on the same day at 10 pm informed the customer care about it but i was charges fees for two days and over night fees overall it was really really bad experience There was no option to pay via tap and guy was rude af when i said I don’t have a card on me he said sorry you have to go we can’t do anything

Évaluation :

5

Excellent location and excellent customer service. I am happy with service.

Évaluation :

2

The lady who is at counter was so rude when we asked certain questions regarding Uhaul truck. Also there was truck outside in parking lot but instead that she gave the one from back side where truck was parked in dark corner also parking lot was full of water and pot holes. This is my 2nd time getting uhaul from here and first time one girl trying to charge me 60kms extra but fortunately i took pictures of odometer for miles and she was like oh you have pictures sorry it was typo by mistake. very bad experience need to improve a lot in terms of customer service.

Évaluation :

2

Engine light was on Tuck was so shaky To much vibration

Évaluation :

5

Highly Recommended. Staff was very helpful

Évaluation :

1

Owner of this establishment attempted to defraud me by not properly checking me in when I was returning the truck rental, he argued and claimed to have sent me a receipt but after speaking with a CSR from u-haul while I was still at the store they finally got the owner to check me out because he provided a completely different rental number to the CSR, and that in itself raised suspicions. He also charged me a cleaning fee when I had photos prior to returning it. This guy should not be renting out trucks. Worst experience ever and I probably will be renting from enterprise from now on.

Évaluation :

1

Customer service is 0 Truck smells & not clean I have to clean. I had bad experience when pick up delay two hours. Actually book 15 feet & finally they gave 20 frt customer service rep said they will charge 15ft price but store person was so rude

Évaluation :

5

Keep doing what you are currently doing. Excellent service à la clientèle

Évaluation :

1

The guy charged me double and didnt even tell me about consequences before i took it

Évaluation :

1

That was dirty and not easy to retrieve the car or even park there

Évaluation :

2

It was disappointing experience ( my first one with U-Haul). I suppose to pick up the truck on Sunday morning ( other location ) however the truck was not there. No one call me to report that the truck never was return. Even, I am still waiting for the warranty policy return payments ( for this negative experience)

Évaluation :

1

Worst service

Évaluation :

5

Very clean trucks good dealing with customers i suggest to come here and pick u haul.

Évaluation :

3

Brakes not working well on vehicle. Location where vehicle stored driveway needs repair

Évaluation :

2

Took more than 45 min to get the equipment. On return wrong information on web site over charged me. Another 45 min. Sort the overcharge. Not good experience.

Évaluation :

1

When a vehicle is booked at a certain time make sure its ready

Évaluation :

2

Agreement not reviewed. Rental specifics not disclosed such as mileage. Gas was well below the contract agreement.

Évaluation :

1

We came to pick up the truck and the parking is all destroyed nasty and dangerous I was afraid to get the truck We rent the truck for a few days and it was all wet our boxes, it was raining but the truck has some holes on it so our boxes went wet and damaged. We don't understand why we pay for insurance. No we absolutely not recommend Also when we pick up the truck, was garbage bags on the truck nasty and smells bad and has not fuels at all .

Évaluation :

5

Special thanks to the owner at the location who assisted us and was very diligent. He ensured that everything was explained properly and he was really patient. Also, U-Haul's customer service team is customer centric and really awesome! Thank you U-Haul, I managed to move smoothly. :) Warm regards, Rochelle Copeland

Évaluation :

4

I found it very expensive

Évaluation :

1

Worst experience as my uhaul was cancelled and given to other guy which came before me. Worst place to go to uhaul

Évaluation :

2

I booked 20 ft truck online, but the location did not have the truck. I had to take the 10 ft truck which caused me great inconvenience as I had to make multiple trips, it also caused the damage to the furniture

Évaluation :

5

very nice this location love it