Customer Reviews for Asome Store
(U-Haul Neighborhood Dealer)

Évaluation :

2

Lost 1 hour during my move day because a previous location had the van "stolen" and I find the false advertisement ridiculous (starting at $19 suure). Will not be using U-Haul again or recommending it to anyone else.

Évaluation :

5

Fast check in, and easy to rent. No extra charge for gas if you return it in same level. Almost new cargovan.

Évaluation :

5

Some of the best customer service Ive ever had

Évaluation :

4

A plastised card with the instructions in case there is no cell phone access in the vehicle

Évaluation :

3

The location was fine, but it took me close to an hour to get in the car, because the app wouldn't work to open it. Eventually I had to go to the website. I won't pick up from a location that does not have an attendant there to open the vehicle, which is why I would not recommend the location. The guy working in the store was friendly and nice, but he was clueless about how to help me.

Évaluation :

5

The back of the pick up truck was full of leaves and it was wet!!!

Évaluation :

4

I think it was the uhual app that had an error. I wasn't able to open the lock box to return the key and had to call uhual for instructions. Otherwise, it was great.

Évaluation :

1

You charge me double with no reason. I never again rent in UHAUL

Évaluation :

3

There is no lighting by the vehicle or the lock box, making it difficult to access after hours. The location is probably great during the day if a human is available to help, but the mobile check in process is ABSOLUTELY HORRIBLE. Doing the ridiculous, non- intuitive, mobile process in the dark is brutal.

Évaluation :

1

I am tech savvy and want to confirm the process was difficult - I had to keep calling the agent given complex process and unclear instructions to pickup and return vehicle. But the most frustrating situation was that I disputed the the level of the gas tank level when I first picked up the vehicle(I only took a picture of odometer, and not the fuel level) - But regardless, I asked the agent and she confirmed how many KM's I drove, and she said 32km, and indicated I would be charged $30 for gas. How does 32km of driving correspond to $30 gas surcharge?

Évaluation :

1

I could not access the lock box information through website alone, and needed to download the app. The store clerk was not helpful even though the instructions on my phone said to ask the U-Haul rep for the keys. I would rather go somewhere with someone that can help.