Customer Reviews for Automotive Specialists
(U-Haul Neighborhood Dealer)

34 évaluations

29030 Lilac Rd   Valley Center, CA 92082

(760) 297-4013

Heures d’ouverture

  • Mon-Fri: 8 am - 5 pm
  • Samedi et dimanche : fermé
Heures d'ouverture spéciales
  • 7/4/2025: Fermé

Services dans cet établissement :

Pour nous contacter

(760) 297-4013

29030 Lilac Rd
Valley Center, CA 92082

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am - 5 pm
  • Samedi et dimanche : fermé
Heures d'ouverture spéciales
  • 7/4/2025: Fermé
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P 
Évaluation :
5

The folks at this U-Haul location are awesome. Make a reservation and pick up with ease. Fun to work with. I'll be back again.

EDDIE K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY A 
Évaluation :
5

Excellent experience!

James C 
Évaluation :
5

The 15 foot truck was clean but the transmission did not shift out of 1st gear very well. The roll up door was very hard to open. Hopefully, those are simple fixes. The truck is perfect for our sets, props and costumes.

Marcelle C 
Évaluation :
5

I had a great experience.

Clint L 
Évaluation :
5

S.O.

ERIK M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David D 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Terry W 
Évaluation :
5

We dropped off after hours so we didn’t see anyone

Denise G 
Évaluation :
3

The check-in process was very clunky. I had reserved one ahead of time and picked up on a Saturday. I like the self-service option, but I would have appreciated a check-in and instructions BEFORE arriving at the location. It's right on a busy highway and very noisy and difficult to hear the person on the phone helping me. There was nowhere to park my car so I had to park in the large parking lot nearby and walk over. Which is fine but I had stuff in my hands that I was carrying and didn't realize that I would have to be on the phone trying to get the key while on a busy, loud highway. Please do pre-check-in to make it easier to just arrive, grab the key, and go without having to navigate phone calls and instructions on a day full of already many other stressors of moving. Jose remained very professional and patient even while I was not feeling so patient. Thank you for that. He also called in the morning and started with "your truck was not set up for self-service…" which immediately made me feel frustrated because I had specifically called several days prior to make sure it was. Apparently he fixed it and set everything up, but starting the conversation with that just made me feel immediately stressed. Jose was kind and professional so I don't want this to come across as criticism towards him, just something to be mindful of when in a customer service facing role. He could have not even mentioned that it wasn't set up properly and I would have never known the difference had he just walked me through the pick up and it would have saved me the stress and saved him the irritable customer interaction.

Meghan R 
Évaluation :
5

Excellent and speedy in and out service

Ramon F 
Évaluation :
4

Hector and his secretary At the Valley center location on Lilac Road were excellent. The truck and help they provided were pivotal for our move. RAFA was an amazing worker and we cannot thank him enough. I would refer anyone who needs reliable and affordable moving equipment , supplies and help to this location, and will definitely use them again!

Mariesa S 
Évaluation :
4

All was good. The manager was extremely helpful and courteous.

Michael C 
Évaluation :
5

Great customer service from beginning to end. All locations were served by awesome staff and equipment. Thanks for helping me out with something I am not used to doing.

antonio j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elmer S 
Évaluation :
5

Extremely helpful, and nice.

MICHAEL D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor s 
Évaluation :
1

1) I was supposed to drop off in Escondido but I got diverted here 20 minutes away. 2) there was no one there to check the trailer in despite it being 10:30 in the morning 3) I received a notice two days later that I never dropped the trailer off, it was a good thing that I had taken several pictures to document when and where I dropped it off.

ROBERT C 
Évaluation :
3

Original pictures did not match condition of trailer, poor cell service for disputing pictures.

Sean W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina R 
Évaluation :
5

Owner very customer service oriented and polite! Unlike others I have used =

TERRENCE M 
Évaluation :
5

Very supportive staff.

Julian P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike E 
Évaluation :
5

Amazing customer service. We loved Roger and Jolene thank you so much guys and will be using you in the near future when we move into our new place. Brittany and Joey

BRITTANY P 
Évaluation :
2

I chose to pick up my uhaul at a closer address and you all switched the day before my reservation. I had to drive 2 hours round trip to just pick up to uhaul which I didn't account for that additional gas in my budget. And when I spoke to customer service they basically told me it is what it is and no sort of compensation was going to be credited to me.

Garrett D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gale R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom C 
Évaluation :
5

Hector, Fernando & Lucy went above and beyond to make our Rental a Great Experience! Automotive Specialists is the epitome of what Customer Service should be! Fantastic!

Kimberly L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed C 
Non les évaluations ont été soumises pour cet établissement.
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