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ROBERT T
Customer Reviews for AutoPrada Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Only problem I had is I received 3 different charge receipts and I'm confused on why? Maybe someone can call me and explain. Otherwise the rental of the U-Haul Van was fine.
THOMAS CGreat customer service!
DERIK MVan was not clean (lots of dog hair on seats, back needed sweeping and cleaning)
WILLIAM BNo improvements needed. The experience was fantastic and the staff was awesome.
Anna OGreat job, nothing that I can think needs improvement. Quick and efficient.
EMILY AJust too many photos to take for 24/hr check in or drop off. It's a great thing but would be nice for an interior exterior quick video to suffice. Takes so long to do it how it is. Still do recommend.
NICHOLAS HNo ratings because the location was closed on Sunday when I dropped off. I used the app for checking the vehicle in.
JOHN MFantastic service!! thank you
LERAE HDidn't have to do anything other than drive up and hand over the keys. The person who met me outside was warm and friendly. Easiest rental drop off ever. Didn't get hit with any surprise funds afterwards which was awesome. Would absolutely drop off here again.
Sophia SEmployees courteous, professional. Easiest pickup and drop-off I have experienced with vehicle rentals. This will be my "go-to" U-Haul business location.
KEVIN WThe strap that was provided in the back was missing the belt portion. The passenger seat belt was stuck and we could not use it. And the middle seat's belt was not adjusting. The belts need to be fixed for safety reasons.
ULISES CDon't up charge the miles. Not sure how 9 turned into 41.
Kiki PExcellent
Jordan EPart of the problem was U-Haul's computer system which was molasses slow. The other issue was that the agents at AutoPrada hadn't checked in the returned vehicles before we arrived AND the first agent started to rent us a vehicle that was designated local only and could not be taken from Portland to Medford. Another agent came to help, Zack, and was able to get our 15 foot truck assigned, but it took FOREVER and he was clearly frustrated with the process as well.
VIRGINIA RWork on the app (at corporate level). I was unable to complete the check-in process on the app. (Wouldn't go past the photos screen) The staff were quite understanding and accommodating.
PETER CI had a $38 dollar reservation and have been charged over $125! What gives!!
PAMELA CThe gentleman that assisted me is a keeper
JOHNNY JTratar de ayudar al hablar en español todo tenemos derecho a tener la oportunidad de canviar
ANGELO AI was overcharged for fuel. This is more a problem with UHaul's app rather than this location. When I picked up the vehicle the app overstated the fuel that was in the vehicle. When I checked out the vehicle I noted the correct, low fuel level and photographed the fuel gauge. I returned the vehicle with slightly more fuel than when I left. I told an attendant this when I returned the vehicle. Yet I was charged for fuel on my final bill. This is the 2nd rental I've made in ~6 months at a licensed UHaul location. Your app is incredibly unreliable, returns multiple errors every time I use it, can't take photos at time, etc. I will no longer be renting from licensed locations. This just does not work.
WILLIAM HNOTHING. THE ASSOCIATES WERE FRIENDLY, KNOWLEDGEABLE AND EFFICIENT.
Lisa MFrom my perspective and recent experience with the staff where I pickup the vehicle, nothing needs to be improved. I was very happy with the service rendered. Thank you!!
ANITA WThis U-Haul location was exceptional! The help was friendly and professional, walking me through the process step by step. It entire process was easy and effortless. Thank you to this location helping make my rental a great experience.
SYDNEY BWhole thing felt shady. I rented a cargo van for two hours for use in town. The website advertises $19,95 for the van. The revised quote at pick up with the mileage charge and taxes was $53. Fine. I authorized a charge to my card for that amount. The charge that showed up on my bank statement was $72.85. Never an explanation. Then I saw another charge two days later for an additional $19.95. I paid $92,8 total on what should have been $53. Does not feel right. Truck Reservation # 14993690 Researved 11/15/2024
VALERIE CI didn't do the return but this location called me and they seemed helpful. I understand the return was easy.
CYNTHIA MVery nice service 👌
Paul PEverything was perfect, easy and quick. Gabe at the counter was super nice and efficient. THANKS.
LISE LYou only gave me enough miles to drive from the Portland Uhaul location to The Dalles Uhaul location. No mile to go to the house in the Portland area and then to my home in the hills above The Dalles Uhaul location and then to drop it off. I got a whopping $85 charge. That was outargues!!!
JOHN S