I've been renting from this location for over 2 years. The location is awesome and always has been. I can't say enough nice things about the location and the people who work there. However, Uhaul is becoming extremely disappointing. Insurance price has gone up. Mileage rate has gone up exponentially. 100 free miles with a week rental are a thing of the past.
ANGEL L
Customer Reviews for Barrys Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing.. Everything was perfect
RUDOLPH TAce hardware was amazing! Had trouble with the APP checking in and they were so helpful! I am a business owner and I will absolutely return to this location to rent m next u-haul!
TRACEY EI originally called the location at Dunlap and I 17. I spoke to Bruce and he was so helpful. My husband made the wrong reservation and Bruce helped me correct it. He was unable to provide a truck at the correct time we should've booked a reservation for so he helped me find one at the next closest location. I will go back to Dunlap and I 17 because of his customer service. But the service at Ace Hardware was also great. They were efficient and very helpful.
KIMBERLY DMakes the customer happy always
ALFRED KI wouldn't go anywhere else. Always good experience at this location.
SANDRA SGreat service, friendly staff
DONNA JThe Staff were very friendly and professional. Merci
CARLON HEverything was great and everyone was amazing thank you
KATE CCharged for gas when I brought it back with the amount of gas received.
CIERA LWhat's a start with the truck wasn't even full of gas? I did return it full in the daysboard. Look like somebody's built pop all over it. It was dirty. I would not rent a truck. They're again, I've rented a lot of u hauls. This is a worst truck I've ever rented
VICTORIA DGreat customer service and easy process!
ERIKA DAll staff was great and very accommodating to my needs when I had to extend my rental.
Monique GStill waiting for my refund.
SHAWNA ROk soooo I said yes in the clean and maintained. It was not that bad.. could use a little tidy-ing up. I tossed trash put that was stashed away. There was other small items but we swept it after our use and helped out by returning it without us leaving it messy. This did not deter our experience. Merci.
Sherry NEverything is O.K.
Beth CClean the vehicle
robert pService at Barry's Ace Hardware/U-haul Rental was Great. Friendly helpful staff and clean good equipment and vehicle. Definitely recommend Barry's Ace Hardware for U-haul & Hardware.
dawson jThank you for your professionalism, respect and kindness 🥰
Minnie Galways treated me well.
JESUS PEverything went good, good service I will use this location thank you
NORMAN BThis pick up location is close to a gas station for refilling and the I-17. Mandy was very helpful with check-out/check-in.
Jeanne KBecause I was returning the truck and me.and my room mate was physically attacked
Christopher KVery easy to work with. One of the best experiences using U-Haul.
Luz MAllow your customers to fill the tank. The customer service service is the best, made my move so much easier and more problem free.
arden bThey made it easy!
KAREN BAfter searching 3 other locations we were able to get the truck we needed at this location.
cyrisez MExcellent all around definitely recommended for others
Stephanie MVery friendly staff this is my favorite spot to acquire my rentals
louis mI arrived at 5:30 a.m. to pick up my truck and it was not ready nor with the app allow me to pick up the truck. U-Haul app kept saying there is a equipment missing from the truck therefore I cannot pick it up. After speaking with the representative at Ace Hardware he advised that I have to come back later and get a different truck because the one I ordered the back door will not close. Later that evening when my transaction and moving was complete, I received the receipt via email and identified a $15 charge for insurance that I specifically declined twice. Hopefully when I speak to U-Haul tomorrow morning I will be able to get the $15 reimbursed.
ANTHONY WThe location couldn't support the issue I had- the broken door on the U-Haul truck and the lights not turning off on the truck. This location SHOULD have been aware of the issue with the door and not have rented this truck. I know it was Sunday but if these locations can not support an issue because of it being Sunday then they shouldn't rent the equipment on that day. It wasn't the location's fault the horrible experience I had with the tech that came to fix the door---which by the way the door wasn't fixed. My family and I did a work around for the door issue since we just had to get done.
Anjallia CI had trouble returning the truck with the app after hours, (though staff were still on site to help me). Instructions on the key drop box were to "scan the label to get started" and I could not figure out what to scan. I retrieved my rental agreement where there were two different kinds of bar codes. The first one turned out to be for roadside assistance, and the second seemed to be to rent equipment. Then they helped me. These instructions could be clearer.
William SEverything was perfect
Roy MRacist Rude Discrimination
Asia AI always go to this location because I always have an excellent experience.
SANDRA SExcellent service
ROBERT KEveryone I done to in the phone was very friendly, courteous, and accommodating. Thank you all for everything and Happy Holidays
pendelyn wRien
Flavio RNope. Everything was easy and smooth. Don't change a thing.
Jerome PService was very good 👍 thx so much
GRACE BThe clerks up front were so helpful and nice and lovely! My partner and I were treated with care and respect and the employees out back were also nice! Everything was easy we are so happy
AMANDA CThe sevice ar Barrys provided by Mindy was excellent!! The truck wasn't claen on the outside which was fine with us but it did take tie to add pictures to the check in
Ricki SThe service and the staffs are very nice and kind . We are very thankful all of you ; it's a blessing for a wonderful service and assistance.
OFELIA CMatt was very helpful in the transaction as the app for self pickup was not working properly.
Mark TI was supposed to pay $ 19,95 a day .I got the truck for 3 days.. my Bill was $ 232.00..i ask why and I got no response..
odle bWill be using again next year for college move in
julie sNothing to change. Everyone was friendly and professional. The vehicle was ready to go. I wish all U-Haul locations were this awesome!
Mike RBarry's is my absolute favorite! They are awesome!!
Billie MMatt from the Ace hardware was very friendly and helpful. The van was one of the nicest I have ever rented from uhaul and I've rented a lot of them over the years. Great staff here
DANIEL HFront desk lady was awesome. Used a 15 foot with ramp because I had to load a heavy barbecue- went a total of 3 miles and the gentleman that checked me out charged me $10 for gas. He said it was above the 1/4 mark and now at 1/4. He confirmed 3 miles was all that I went had truck about 30 minutes. I always go to the Barry Ace Hardware but told him I will not be back. Sorry but $10 for 3 miles is unacceptable.
Shawn AHave used this location before and give them repeat business as they are quick and efficient with your rental, from availability to set up, checking and returning the truck/ equipment.
Traudel LVery friendly staff and knowledgeable about my reservation. Highly recommended
James U