Customer Service is always great at this Coalinga location!
TERESA D
Customer Reviews for Billingsley Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy and fast. Thank you, Rodney!
STACEY MGreat Staff, awesome customer service. Thank you Billingsley
Sandy K | Expérience généraleVery reasonable and well kept shop !!!
DAVID BFinally have signs up, but its easy enough to figure out.
Richard HThe service was great thanks for the help provide.
MANUEL G | Expérience généraleNo help to hook up trailer. Don't know if this is normal. Got help at drop off location. Also had to move car hauler bye myself to get to trailer I had rented. I lived in this small town and was disappointed
ROY DGreat friendly service!
Melissa H | Expérience généraleThank you so much . We needed the facility on short notice and you were able to take care of us. We used the u-haul service as well on short notice and we were accommodated on arrival . Thank you so much for your help during this process. We truly appreciated it
Juanita R | Expérience généraleMy only issue is with U-Haul corporate. When a one way reservation is made with a pickup in one town the unit rented should be available in that town. I should not have needed to drive 73 miles each way to pick up the car hauler. The location and staff at 301 E Forest was amazing.
LAWRENCE FBillings was closed and dropoff was a keybox. Called into customer service to let them know the truck was dropped off on Saturday about 6pm. Bryan was unable to use the online app. He is phone app challenged when exhausted and refused assistance form kind hearted mover with him. LOL I would have knocked him into dirt and used his phone to check in the truck online. - Received a call on Sunday informing us the Truck had not been returned. I again let them know it was called in on Saturday about 6pm to the 800 number. Need to update all records when client can not use check in truck online app on phone. Thank you, Valerie Oram
bryan bCommunicate the correct information to the customer about charges and include equipment that customers pay for like a dolly . It was missing out of the truck .
Michelle SFriendly and professional
MIGUEL MThe owner was very accommodating. Excellent service.
Don S | Expérience généraleI had a Beautiful experience, Rodney is very helpful and Pat the owner is very understanding, caring and compassionate! 100 % recommend!:)
Javier M | Expérience généraleVery helpful and professional
Carmen A | Expérience généraleMy U-Haul was not running well kept not running start 5 days out 8 u where to credit for those days 5 Total Thomas Taylor coalinga
THOMAS TOnly make sure Pat is present. What a wonderful with great customer service skills. I felt welcomed and assured throughout the entire process. Merci.
Albert SPat at Billingsley provides absolutely excellent service- his facility is well maintained, convenient to access, and secure. The customer service at Billingsley is the epitome of small town friendliness with a world class feel. 10/10 recommend this location, best in town by far!
SAMANTHA S | Expérience généraleStaff was helpful and very knowledgeable of the trailer. They made sure we were secure and well on our way. Thanks to Cesar!
Richard RAwesome
BEVERLY TEmployees are always friendly and helpful.
LOUIS M | Expérience généralePat always takes good care of me.
roger sReasonable rates. Easy access. Weather proof (no moisture). The gate key only worked on the Forest street side, so had to back out rather than driving through.
WILLIAM L | Expérience généraleI needed a bigger trailer guy they didn't have an inclosed tandem 12 footer available and even after giving a weeks notice would not bring one to the location I rented from. They wanted me to travel an extra 100 miles to pick it up. Consistently I fell off the top of my truck while attempting to stack it up higher and hurt myself as a result!
James OI had storage for a long time with no complaints.
RENAE R | Expérience généraleStorage unit jumped up in price $27 per month. Was $52 increased to $79. That's ridiculous and very greedy! Other than that, there is no light inside of units or garbage bin available.
SHERI T | Expérience généraleProfessional courteous and priced to perfection
Thomas CGreat place to rent
Thomas CI moved to Gilbert, AZ 11 years ago, but still retained a storage shed with Billingsley Tires in Coalinga for many years after my mother was in an adult assisted living facility. As they did during our many years living in Coalinga, Pat Billingsley and his crew continued to provide excellent service to us. We thank and acknowledge Pat, his family, and his staff as true friends and promise to keep in touch. Thank you all for being so great to our family. God Bless you all! Dean Reeves and Family
DEAN R | Expérience généraleWhen dropping off trailers you must call to make sure they check it in otherwise they won't. Also got charged for safetow even though I didn't sign up for it. Otherwise a very friendly location and very helpful. Just wish they would check in equipment when they came in the morning and didn'tcharge for items I do isn't purchase.
Spencer DThe uhaul was Filthy
BEVERLY TNice and clean
BRAYAN B | Expérience généraleGreat customer service!
spencer aAlways a great location.
Samantha SSo far so good.
Raul OProfessional And excellent customer service at Billingsley Uhaul location; will definitely do business again
Alfonso DI have used uhaul to move three times over the last few years. Every time the truck I ordered was "unavailable." As a result, I am given a smaller truck which has made my moving experience much more difficult! Very unacceptable and will do everything in my power to never use uhaul again!
Mark KThe regional office harassed me with texts and phone calls -- as many as 20 PER HOUR! My emergency contact was also called, and she became hysterical thinking I had been in an accident. I have used U-Haul regularly for decades and never been badgered like this. The barrage of communication was unnecessary and unprofessional, and U-Haul and Billingsley have lost my business.
Diane RExcellent!
ORADOYIN APAT IS A GOOD MAN. HE DOES GOOD BUSINESS. I APPRECIATE ALL THE KINDNESS HE HAS SHOWN TO MYSELF AND MY FAMILY MORE IMPORTANTLY..
SHANCEE M | Expérience généraleEverything was great. Don't know how it could be better.
BETTY FExcellent service. Facilities are clean and well maintained. Area feels secure and safe. Staff is very professional and access hours are convenient. I recommend the storage facilities to everyone. Merci.
BEN G | Expérience généraleGreat Service
LOICE KFilthy truck, clearly had not been serviced nor inspected in quite some time!
LAWRENCE WIt was easy get on the way rental, friendly service provider and people.
KAMRAN LPat went above and beyond to help us get what we needed when we needed it.
Jessica BSatisfied with my storage . it was big and really good in price. Staff always helpful
LAURA A | Expérience généraleAlways fast and friendly. My go to location for any uhaul need. In and out in 10 minutes.
KAYCEE HOverall very good experience. The staff was friendly and helpful.
Rhea L | Expérience généraleWas complicated because of coming from so. california to no. california but we were accommodated to find a trailer on the way.
TERRANCE DNO DROP BOX FOR THE KEYS, NO STAFF ONSITE, WAITED ON THE PHONE FOR 45 MINUTES BERFORE A REPRESENTATIVE COULD HELP ME. HORRIBLE DROP OFF LOCATION!
FRANCES VThank you guys God bless tell Mr Pat we made it in he the best. He help us so much blessings
Carolyn RClean the truck and windshield for the next person renting. When you call ahead of time you still have to go to the process of everything you just get online what's the purpose of calling something in if it if you get the truck can't be ready for pick up wasting my time. Then you have me drop it off at a location thats out of my way and then I have to pay the extra mileage plus the gas for the extra mileage.
DIANE SHappy overall but price is on the high end compared to one-way moves.
DEBORAH DTwo of the rubber hook retainers that keep the hook from falling off were missing. Location is overly crowded. Had to wait for vehicles to move before I could enter. Parked a block away initially. Were friendly but messy. U-Haul is definitely not high on the priority.
DONALD CNo improvement needed! Great experience and helpful staff!
Lorna LNothing. Site is excellent.
Betty NCustomer service was not that great they didn't go over all the paperwork and mileage that was allowed
STEPHANIE Rvery accommodating. Thank yo Pat
Sandra AExcellent service. All is good
JESUS JNo improvement needed. They were friendly, helpful and wonderful people:)
DOUGLAS NExcellent and professional. Would recommend this service to all.
DOUGLAS NThe truck was great on gas, smelled new and drove very well. I would recommend this company to any and everyone, trying to rent a truck for a great price.
Jamar GKeep up the awesome work
Ralph MI was helped and cared for easily. Thank you!
John LMake the Uhual drop box more visible and have a sign that says Uhual drop box. Otherwise the customer will not know the same drop box for the business is the one used for Uhual.
Rodolfo RMy previous rentals with U-haul have been pleasant and professional. In this case, after driving 100 miles out of my way (no fault of U-haul , just a busy time with college students moving for the summer) my reservation was not ready. The office girl that does the paperwork was out to lunch and the tire shop manager had difficulty with the paperwork. I was late for my other appointment so the manager just had me sign the paperwork and even though I told him I wanted insurance on the trailer he couldn't figure out how to include insurance so I had to go without. I had to leave immediately and the trailer was not ready so I had to pick up the trailer after business hours. The manager told me he would leave the trailer outside his fence so I could pick it up later. That didn't seem secure nor professional but I had no choice and I had no opportunity to look over the trailer for any damage prior to my taking over possession.
michael tEverything was great! The guys here are awesome and always very helpful.
KIM W | Expérience généraleDrive up access was good and easy
MARY W | Expérience généraleMy locker was easy to get two I had axis 24-7 to my locker I still have one more locker there that am keeping for a while Thanks
JUAN T | Expérience générale.
ABEL G | Expérience généraleGreat Service
ARTHUR C | Expérience généraleI funny understand the purpose of this charge and survey. The facility did not have record of my payment.this seems like a bad business practice.
HEATHER S | Premières impressions