When I picked up the truck, the gas needle was on the line next to the E. I asked the lady if I need to fill it up when I return it she said to bring it back how I picked it up. Now I'm being charged a fee for the fuel when I was told to bring it back how I picked it up and I did.
Dericka H
Customer Reviews for Broadway Auto Custom
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No Drop box for the Keys when I tried to return on 05/14/23.. I only noticed one other U-Haul truck. Was later told by someone that called about me dropping off to this location that I was not suppose to do this. Now I was not credited the day that I returned it or at least the day that the keys were dropped off which was 04/15/23, but the two day trip which is 04/16/23. I am not a happy customer. I hope to never have to use either one of these locations again.
Sheila BWe initially booked a pickup in Santa Monica. They did not have a truck for us. We had to send our driver to Gardena in an Uber to pick up a truck later int he day. When he got to the first location, they had the truck but had lost the key to that truck. They send him to another uhaul location in Gardena. Another uber expense and in the meantime, our movers arrived and we had to pay them double to wait. We finally got the truck but the extra time for our driver and the extra expense with the movers was unacceptable.
Diana ANothing. Alma was amazing!
Perla MI had a reservation for a Saturday morning. I was on time before pick up but my truck was not available. I waited 2hrs and still no truck. So they found one in Gardena that was way out of my are to move for mileage. They supposedly gave me $50 credit which was never applied to my rental. TERRIBLE EXPERIENCE. Brian Engel 424 2240839. Hawaiianbrian66@yahoo.com
Brian EWow
MILDRED CThe rep was 30 minutes late in getting back to the office and giving me my rental making me late for days appointments. There also was no rep at the location when I went to return the vehicle. Worst service ever
Eric MJust be professional and nice to your customers
FELIX NI don't understand why I received another email credit collection??? What the hell are you talking about?!? We already paid Uhaul by credit card is that I miss understanding the situation or are you kidding me I have to pay double or twice for a not so great service. You should pay me back for the overcharge!?!
ELAINE PThe ap needs to be better.. it wouldnt let me adjust the fuel when i picked it up and bad to call in to try to change my reservation and rent the truck.. ap is extremely horrible requiring a 2nd verification..
WILLIAM WCharged extra after delivery no one was there to receive the key and truck return
Katherine r