Le client n'a pas laissé de commentaire.
CORY M
Customer Reviews for Broyles Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpful
Stanley RAlthough the service was great when we picked it up the trailer tire blew out going into Dallas in heavy traffic. The entire tread separated from the tire and created very dangerous situation. Tires should be inspected for age as the tire that blew was manufactured in 2022 and apparently the time and mileage weakened the tire integrity. The roadside assistance was very good but delayed our return. I would expect UHaul to compensate for our delay and not establishing preventive maintenance on this critical component.
BRUCE EEverything was great.
Derrick BMan who helped us was very nice. We asked for mechanic recommendations as we're new to the area. He was honest and helpful with his recommendations.
cindalea vit was easy straight forward process
MICHAEL AVery helpful and spent extra time to make sure everything was in order
JASON Wfirst of ALL this location the guy who helped us was late even though the building and Uhaul pick up is 8:00AM. the guy didnt show up until 8:10 and got the Uhaul 8:30AM. I order the Uhaul setp23, 2024. By the time got there one available without no work air-condition. still gave to us without a choice!! terrible lazy man!!
JOHN YRien
ANJAIN JQuickest drop off. Excellent service. Personnel amical.
MICHAEL MYour service person who was sent to help me fix the battery problem didn't fix it my step dad fixed later turns out the battery problem was the negative was extremely loose the service person told me that was the problem but did not tighten the negative he just jumped the truck and left.
john fGreat service never any issues
Brandon HSuper nice easy going very reasonable!
Login BThere was no code to get in the fence. I had to call them to get it.
James KI was never given a tour of the truck. Air conditioner broke on trip back home, attendant just said, OK I'll check it
Daniel PSignalisation
Robert RProfessional staff, clean facility, easy access to equipment needed!
Jorge MWas a little disappointed that the U-Haul only had 1/4 fuel in it.
Austin WGentleman that helped me couldn't have been any nicer and accommodating. Would recommend his services anytime!!
BRIAN GVery easy to work with.
Samuel SI was overcharged and it was extremely difficult to return the rental on a Saturday afternoon as this location was closed and the facility is locked with no way to enter. I lucked out after a hour and someone was leaving and I was able to pull in at the same time.
Iyawna DI gotta charged twice for the same rental!!! Once for four days, then when I turned it in a day early, I got charged another 3 days fees!!! Total loss for words.
James PVery good, safe and maintained location in Enid, OK.
Brian MWhere the trailers and trucks are parked in a slope which I got stuck and was waiting 5 hours to be pulled out when dropping off the trailer. It would have been nice to not have them parked where they are or a heads up to not pull through because you will get stuck
Jack FThe transaction was simple and efficient. The rental agent was knowledgeable, courtesy, and very helpful. Overall, it was an deal experience.
Thomas LWhoever I spoke to on the phone was really rude. Called to get the code for an after hours drop off on a Saturday and he did not want me to get the code. Wanted me to bring it back on a Monday. I was heading back to Georgia on Saturday and would not be in the area. He was very sarcastic and not helpful. The location was well kept and clean with plenty of room, but I would not use location again, due to his attitude. He even had the nerve to say, he don't understand why U-Haul allow people to do after hour drops. I do not recommend at all.
Les FThe gentleman at return location was so nice and kind. Just a compliment to him.
Jayne HDoor on uhaul balrey would shut, uhaul died after a few miles of driving it returing it was near impossible
Ryanna MThe service was awesome the truck was great I recommend this company to anyone needing to move
April GAppreciate the customer service, answering all my questions, and a fair check out.
Amanda DCustomer service was excellent and payment was affordable for what I needed. Representative very informative and helpful for my first renter experience.
shiela dVery good service and they were very helpful. I highly recommend Broyles .
Sharon JIt was excellent and the person who helped us was very knowledgeable.
Robin OI put the exact amount of gas in that I started with. I took pictures for the app, and set the same amount at the beginning and the end. Would not recommend U-haul to anyone as there is always a problem each time no matter what location you use. They also tried to charge me extra for being late because this location is a closed gate area and I did not have the code. I had to call U-Haul to get it.
Derek FThey don’t need to improve you guy we’re excellent towards me and my wife
james dI did not need the 25th truck and so they could have went out of their way to call around to see if there was someone that had a smaller truck
cherri wWhat I received was goods but no Dolly both times I rented a truck. First rental was supposed to have 2 blankets. It had a couple.
Velma PThe man on duty, Jeff, was extremely helpful and knowledgeable since we were new at renting a truck and trailer to move from one state to another and turning it all in meeting U-Haul's requirements. We highly appreciate his assistance and direction!
Phillip SThis whole experience was a nightmare EXCEPT for the interactions with the lady at the pick up station. They called and changed my pick up location to over an hour away. They gave me 80 extra miles, but would not give me a waiver for gas. All I wanted was a waiver for at least a quarter tank of gas since I had to drive so far to my place that we were moving from. Customer service on my phone was horrible. Long waits. Wrong transfers. Customer service not being able to help. Uncaring. Sarcastic. I spent $112 on gas because I had to drive a whole hour out of the way. A quarter of a tank waiver would be nice. Customer service CLAIMS that they gave me a discount for the extra miles of $13 I believe. THIS IS NOT TRUE!! Online the price was $125 or whatever it was that I paid. It was $120 something. So let this count was already there. Not because of my inconvenience. I turn in was even worse. I'm not sure if there is an extra section for that, but if there is you will hear about that too. I think I will try another company next time and will not, I repeat, WILL NOT, recommend U-Haul to anyone.
Lillian CNo one was there during office hours and when I called to see what to do to check the trailer in she said she would do it if we just left the trailer there. After 24 hrs i figured out how ti do it online myself because the trailer still hadn't been checked in by the business.
Danielle NI was charged even more money when I was not supposed to be charged for a regular dolly to begin with, just a utility dolly.
Ashley MNothing to improve, great ,friendly customer service,clean truck ,good location.
Becky HSuper nice lady checked us out. Would use again.
Ashley HVery stressful. I don't use my internet on cell phone. I'm 71 and not understand how I was suppose to do things. Internet would not down load uhaul. First they wanted us to drive to another town to get 20'. We found 26' in my town. We were helped by a man in OKC who did things over the phone. Too hard for older adults bad experience
Sharon P