Customer service was great when checking in. But, when I returned the truck she was more concerned about taking her break than just helping me with my return. Just shut the door in my face and said that she will email me the receipt
SAMMY K
Customer Reviews for Buxbear Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Keep up the good work…
JOEL STruck was perfectly clean but one sun visor was broken
PHILIPPE LNothing, everything went well, and thank for have a helpful and professional employees
ROMUALD ZGreat service and easy to use. Love that most everything is automated.
JUAN GI prefer and an in person check in/check out to addess any issues on the spot. My reservation was changed a couple hours prior to my pick up time to mobile pick up due to the agent closing the office for medical reasons. The truck assigned to me was not in good operating condition and I did not have time to go to another location to pick up a different truck. Had I needed to drive a long distance I would not have taken the truck assigned to me. I received quality customer service on the phone when I called in to report that the check engine light was on upon pick up among a few other issues. Upon returning the truck, I said that it was not in good for the next customer. I hope my feedback was taken seriously and the truck is repaired and prior to the next rental.
HEATHER RVery friendly and helpful excellent customer service.
MOHAMMAD FVery ezy drift
Mikhail PBux Bear Storage is always our #1 choice in truck rental. They offer clean, well maintained trucks in all sizes for all our needs. Excellent customer service and a convenient location.
ANDREW AKeep up the great work
INDERMANN SCynthia and the team at Bux Bear saved the day with the no hassle truck rental. It was raining hard and we were able to protect our items from getting ruined. So easy and so helpful. Thank you Thank you Thank you!
ANDREW AIncredible experience from beginning to end. We were thrilled how easy everything was & loved the virtual process. Fortement recommandé!
Lisa FSo pleased with the size of the truck recommended for me. I appreciate much the help from the manager with regards to scheduling it appropriately as to the day and time. Merci.
ROSALINDA FRoof leaked all over during my trip, got furniture and boxes really wet. would expected a discount on my rental at minimum. was offered no relief..
ANTHONY KCintia had some attitude this time. I rent these trucks all the time for my business as a realtor and I really need a good working customer service gal especially since I pay $250 a month to store my stuff there. I told her that she had an attitude with me and she made excuses. Hopefully it was just a bad day.
CATHERINE SHave the office open for when we have questions
Alexis WEverything went smooth from the reservations to the drop off. The equipment was like new and I had no issues at all.
Sean COffice was closed and I got charged extra
SANTOKH HAmazing staff
William OCharged a cleaning fee for clean truck.
Aleksandr ECynthia the rep was amazing. She was professional and very knowledgeable. She explained the process and answered all my questions. She was outstanding and will recommend this location to my friends
SANDEEP PLove the service location of LuxBear because people are friendly, professional and kind. Vehicle are good condition and clean. Had difficulty with first time using U-haul app to pick up a rental truck. Hopefully it will easier next time.
TOAN NBrand new van with remote control. Staffs are friendly, professional and kind. Will rent back again.
TOAN NCynthia is a very nice, patient and professional lady and Kevin was very helpful and took his time to walk me through the process. Great staff and service!
Claudia RI rented a cargo van at this location for 8:00AM Saturday morning. The day before, I received a text message saying my reservation has been updated to pick up at 9:30 AM. I responded and asked why I can't use the Truck Share self-service pick up. I was told it's not offered on cargo vans. I know this isn't true because I rented a cargo van a few years ago using Truck Share 24/7. Anyway, I showed up at 9:30 and noticed the advertisement painted on the cargo van says "Truck Share 24/7 Drive now rent with your phone." Upon checking in, I was informed that I would not be able to adjust the mirrors because the adjuster knob is broken. Also, The gas was 7/8 under 3 quarters. I got gas prior to returning the vehicle and the needle was 5/8 under 3 quarters but that wasn't good enough so I was charged an additional $12 for 2/8 of gas.
Jeff MCintia Rodriguez is simply amazing. She knows her stuff and is willing to put in the extra time to ensure you are satisfied with your decision process. I am very happy to know that I have a trusted provider of rental vehicles for the future. I would recommend anyone to use Cintia!
Manuel VWith a BIG storm on the way, we needed a covered truck at the last minute. Bux Bear Storage had just what we needed. Cintia went out of her way to make sure we were taken care of with a clean, reliable box truck. Everything was so easy. It really took the headache out of moving and we could not be happier. Definitely recommend giving them a try! Andrew in West Roseville
Andrew AApp didn't work on three phones... Both Apple and android.
James BStaff was very attentive and personable. They were especially helpful and made the experience easy and pleasant. Thanks for the great work!!!
Timothy WMy first time renting a truck with you guys and everything went smooth except check in. I was delayed about 40 min having to go back home to get my passport. It said to go to the location to check in for pick up and then it had me do more verification stuff which cut into my time. The 3 hours I requested did not reset to the time I checked in, and was still telling me I needed to return the truck at 11 instead of 1140, 3 hours after I was actually able to check in and get the key.
Kevin TClean trucks available and easy rental process.
KEVIN HVery friendly and professional staff.
CRAIG GMerci
William HNothing. Excellent customer service 👏
Roland BWe had to wait 20 mins for our truck .The truck was in poor condition and the steering was loose.
Colleen FI got charged a $25 cleaning fee and there was nothing left in the truck I drove under 10 miles and got charged $39 for gas There was supposed to be a dolly in the truck and there wasn't. I had to go back and get one.
tiffany CThe vehicle engine was rather noisy
CAMILLUS UExcellent customer service and convenient location
Gurdeep SThe truck wasn't ready on time about 30-45 minutes after scheduled pick up , but I don't believe that was the representatives fault. I didn't appreciate that I had to put gas in the truck right away since it was literally on empty but I love the location .. And overall a good experience..
Robert MThe location was great and convenient. The lady running was location who's name I forget was very helpful and extremely friendly. She answered all my questions and even gave me some great tips. I would highly recommend this uhaul location to friends and family.
Kyle TAwesome customer service. The manager was great very friendly. I would definitely recommend this location to everyone.
Nicolas SCintia. was great and very accommodating.
BRETT LI failed to notice my movers left five plastic colored paper clips and one white paper on the floor of the truck. The attendant appeared livid. I explained my knees were too bad to climb into the truck and pick up the paper clips and sheet of paper. I wish I had thought to pull down the ramp and I could have hobbled up there. Didn't think of it at the time. Without telling me, the attendant charged my credit card a $25 cleaning fee. I found out when I reviewed my e-mailed credit card receipt. Anyway, lesson learned on this one. This place looks for ways to charge extra. Will never recommend it to anyone.
Cathleen SApp is clunky. Slow to upload pictures, even if you have full signal or in wifi.
Lawrence HStore manager was excellent
sal sPlease remove the fuel charge on my receipt. The fuel indicator was close to full tank when I returned the truck.
Taiwo AFrustrated with the mobile check in. Code didn't work on lock, had to delay my moving plans until office opened the next morning and was further delayed waiting for the Uhaul representative to come and remove the key/lock.
Nick YGreat Customer Service!
Barbara AVery close to the place I moved my things to.
Alfonso DGreat service and easy pickup and. Drop off. Staff is very friendly and helpful.
Robert M