Customer Reviews for C&A Automotive
(U-Haul Neighborhood Dealer)

Évaluation :

5

We had to sweep out the trailer but all worked great.

Évaluation :

5

I got changed on my card and the cash deposit.

Évaluation :

5

U-Haul of Greater Idaho was AH-mazing! Thank you for the free upgrade, you don't know how much that helped.

Évaluation :

5

Great customer service, friendly staff.

Évaluation :

5

Great host, good people

Évaluation :

3

There was no contact with personnel, dropped the key in the box outside.

Évaluation :

5

Everything went smoothly. Trailer was ready at set day/time and worked great for cross country move.

Évaluation :

1

Google told us the wrong location so their maps need updated. We got lost it sent us a totally different way which charged us almost $20 extra which is very frustrating

Évaluation :

4

C&A is awesome to work with.

Évaluation :

1

I don't know if our issues were a one time thing and hopefully so, but my husband went to pick up the truck and had to go buy a outlet adapter because the trailers don't work with newer trucks and out truck has three different plug ins and none of them work. Which that wasn't that big of a deal, but no one came out to help him at all just told him where it was and bye. Kinda crazy to me and very poor customer service. And it gets worse, I rented it for 3 days just in case but did end up returning it after only 30 hours because we did what we needed and that was that and I didn't care about paying for the whole 3 days. So my husband drops off the trailer early morning right at 8am and tell the lady at the counter and she says okay perfect she'll take care of it and then my husband leaves without anyone checking on the trailer or anything. Then a week later we get a charge on our account of $280 dollars when it was only supposed to be $120 because they never checked our trailer back in. My husband went back down there yesterday a week later and they said oh sorry we will fix that and that was that. wait 2 to 4 days for your refund and bye. That's just crazy to me. Do better.

Évaluation :

3

The inside of the truck cab and back storage was clean, but the truck was very dirty on the outside, and we had to take it to a gas station and clean the windshield before we could head out on our drive back home. Otherwise, they are very helpful. I'm used to a storefront, and this was a side business in addition to their main business. I'm just new to that. We didn't have access to the plastic wrap, but she gave us six free blankets (borrow). That made up for the lack of supplies. We used tape to wrap the blankets around the china and storage cabinets.

Évaluation :

5

Susie went above and beyond to help me. She is an outstanding person and wonderful employee. Your company needs more like her.

Évaluation :

3

My only issue was I wanted to work with a person and not do it all online. I made sure that was the case, but my location got changed by U-Haul and the place was closed. That forced me to do it all online. Thankful we could still get the U-Haul, but wasn't how I originally wanted to pick up.

Évaluation :

4

Drop off was fine but using the app was horrible. Restarted us a few times trying to return and then suddenly accepted the return with no confirmation

Évaluation :

5

The dolly worked but one of the safety chains to secure the vehicle to the dolly was short. It was difficult to secure to the dolly when no vehicle was loaded. Additionally one of the tires had outer edge wear, no tread.. I was concerned it might blow out in the mountain passes. It held, but thankfully.

Évaluation :

3

Provide accurate information on what exactly will be billed instead of charging more than half the amount required as an initial payment.

Évaluation :

2

Parking lot was an absolute mud fest and not very well lit at all

Évaluation :

5

Friendly. Quick service.

Évaluation :

5

Large variety of units available. Easy process and pleasant staff.

Évaluation :

5

Aucun

Évaluation :

5

Everything went smoothly except an issue I ran into with the rachets for the tire straps. They were so dry you could not get them to ratchet. I had to lube them to get them to function. Could have been a issue if I didn't have spray lube with me. Might be a good idea to lubricate these before they get rented out since they are exposed to everything the back tires of the tow vehicle throw. Rain, snow, slush, mud, etc.

Évaluation :

2

They were closed when I picked up and I order packing boxes and I was charged but did not receive any. It is hard we tried to call long wait and the appt using message took along time! I found the process very intense!

Évaluation :

5

Was triple charged the amount we were told.

Évaluation :

5

All good

Évaluation :

5

All was well, and very satisfied 😌

Évaluation :

5

Very friendly people on both ends