Love this spot! I always will come here because of the clean trucks, friendly staff and convenience of the location. Thank you! 5/5 stars ⭐️
JUSTIN H
Customer Reviews for C&B Pack & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you for the quality personal. He was perfessionel and gave acceptunal costumers service. He should be rewarded for his work
Beverly RNothing really, the customer service was quick, friendly and very easy. They were a pleasure to do business with.
SCOTT SIt was a great experience Orlando was a great help very helpful made my renting experience great I will only rent from him keep being great see you again soon
JAMES OGreat service very helpful and took great care of us
CARLOS SThis particular truck did not have a working a/c but luckily it was a cool day. The check in process was flawless and the adjustment for not using the estimated mileage was immediately calculated and promptly returned. I love that Uhaul is available at non traditional locations.
LASHON HI thought the app check in and out would be hard for me but very pleased not hard for a old person like me
Brenda FOverall, the experience was good. I would recommend making the app as user friendly as possible, especially for those trying to do an early pick up. Merci.
Gilbert GLiz was awesome. Very personable and took very good care of me.
SEAN LThis location always has he equipment it says it will. The check in and check out process is easy and the staff is super helpful!
Amanda NNumber 1
JACOB SI love this spot and the owner is the best! Always clean, always quick, very professional! This is my favorite uhaul dealer in SoCal!
JUSTIN HNothin they were perfect and very punctual!
Amanda AThey told me the were not any light holes showing light through, so the water must have already been there. That is not how water leaks work. It seeps in under seams...
ELLEN KThe vehicle was taken at half full tank and returned at half full tank and I was still charged for 3 gallons of gas.
JENNIFER MThe customer service here was awesome. Orlando and Liz were very helpful to my needs of truck. They also ship out packages and I had some to take to another store and did it here at the same time. Saved me so much time. This is a one stop shop.
LACY HElizabeth was awesome and so nice!
AMY YAmazing and the best service ever. I would recommend this location . Very professional and accommodating to all our services. Orlando has gave us the best customer servicer we haven't had in a long time. I hope there was more people like him. Thank you Orlando for going the extra mile...
JAVIER CWas already closed when I got there at 3:30.
Joseph HMuy buen servicio al cliente y el personal es muy amable !
JOSE DOrlando and Liz were great!!! Definitely will be back here
TAKU YOrlando has the best customer service very nice and help me out with my last min truck rental very great full 😀👍🏿 best store to rent from thanks Orlando
JAMES OProfessional, quick and easy to deal with.
DAVID GLove this spot!!!
JUSTIN HI had a great experience. Easy and fast and professional.
ZAKIYA GExcelente atención del propietario..!!
HUGO PAmazing customer service, kind and fast support. Recommend 10/10.
Sabrina DTrès bien
TIMOTHY CI’m sorry but by any chance were there a all black ring left in the cup holder?
ANGEL CExcellent service à la clientèle. We will definitely be back!
MELISSA WAmazing customer service
RHIANON MNothing . It's perfect in every way. Fast, easy, excellent customer service and trucks are clean and run great. Highly recommend this location!
Kathrybn TSeat would not move forward but customer service was the best. They are vrery accommodating and helpful .we will come back soon for sure.
LISA IMerci
DAVID DExcellent service à la clientèle.
Orlando CStaff was friendly, helpful, and fast. Showed me around and how to use the vehicle . I would return to this location and recommend it to my friends.
PARADISE BI can't think of anything! Customer service was excellent, so was the truck. The only good thing about moving is U-Haul. They made it easy, I highly recommend. Would like to give it 10 stars!!!
Kathrybn TEveryone friendly and helpful
JANET NEverything was great. Only issue was the initial location I booked at didn't have the truck so it was switched to this one, 2 miles further from the house. I don't think those extra miles should have been included in the mileage because it was not my fault the closer location didn't have the truck we needed. It did not end up being an issue because we didn't go over the miles anyway, but just a suggestion foe future renters.
Robert BExcellent customer service! Highly recommend this U-Haul location to anyone looking to rent one. Owner and employees are very professional and helped me choose exactly what size truck I needed in order to move my belongings. 5 Star!!! Thank you C&B
Jordan SExcellent place to get U-Haul.
Natashia IOrlando provided amazing service! I was on the fence on certain items and what truck to get and he took the time to hear me out and give me his professional opinion. I will be coming back here and recommending everyone I know to this location.
RAFAEL NNa
Darren JThey charged me for two days. Only had rental for 14 hours. And after they charged for the second day they wanted me to bring it 8 hours later. The truck felt so ugly like it could break down any min. The truck was stinky and dirty. I will never be back at this location. I've rented igual for years never had an issue with then being greedy like this location.
Alexandra ASuper friendly and helpful!!
HILLARY Avery nice and smooth return , staff was friendly and helpful
Kevin TAlways a pleasure to work with and accommodating on short notice!
SARAH CGreat Customer Service! Thank You!
ROBERT ZConsistently excellent service! The friendly team had my truck ready, streamlining the process for a quick and effortless visit, all within 5 minutes!
ORLANDO SStaff was super friendly.
Dennis DJennifer is the best. She loving, attentive, and very welcoming.
GLORIA QGreat place to rent a uhaul truck. Fast and easy no issues. This place is a one stop shop. They have shipping, Notary, P.O boxes. Now I know to come here for all my moving needs.
ORLANDO SRien
GABRIEL AExcellent
MARIBEL VThis is the place to rent a uhaul truck. Great customer service and friendly. I will recommend this uhaul to everyone.
ORLANDO SStaff is super helpful and friendly. Would recommend to anyone
KARINA DC&B Pack and Ship is a excellent U-Haul rental company! I rent a U-Haul cargo van once a month from C&B Pack & Ship for hauling my demo e-bikes & event equipment that I set up down town Riverside for the electric light parade the last Saturday of every month, for ebike test rides. And it is important to keep my demo ebikes and equipment secure. Orlando is the owner of C&B Pack & Ship and he is very pleasant guy to work with. Thank you Orlando! Sincerely, Daniel Martinez, owner of Ride It E-Bikes rideitebikes.com Ride It E-Bikes
DANIEL MGood and friendly people.
JOSE SOrlando was very professional and helpful, highly recommended, if needed I would use this location again.
AMILCAR TGREAT SERVICE THANK YOU
JOE TOrlando was a great help during drop off, made the entire process very quick and easy. would definitely recommend! very professional
TYLER LExcellent service à la clientèle. Fast and friendly service will be returning in near future.
ELYSSA PHi, the only thing was the Drop off Location was Closed on Monday, I was Very Pleased on the Quick Correction of the Drop Location, very Professional ❤️😁👍🏽
JOHN GGreat service, great truck
OSCAR FBad business all the way around....very sad
Indira SOrlando is amazing! Customer service was awesome.
JEFFERY B