Kemon was great working with me .
DONNA E
Customer Reviews for C&C Services And Planning
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Pay me the $25 for returning the truck cargo area cleaned and blankets folded and left in the trucks passenger seat.
KEVIN KEverything was great.
LARRY GThis comment is not about the drop-off location, but the U-Haul company. I made my reservation online. Then, a U-Haul Rep. called me to complete the reservation. I specified where I wanted to pick-up and drop off the truck. The Rep. verified the size truck I wanted was available at the pick-up location. But when I went to pick-up, the reservation had been transferred to a different town, without any notification to me. The location I had chosen did not have the size truck I had reserved, so I ended up having to drive to another town to pick up. The drop-off was a nightmare, as they told me I had to call a different # to reserve drop-off, but then when I was ready to drop-off, they notified me they had reserved a drop-off on the opposite side of town . Several calls later, I got the drop-off changed to the original site requested. Then, no one was there, so we followed the directions to drop off the key. I was told to call yet another # after dropping off the key, & I sat on hold for an extended period of time. I finally hung up, and called the main #, and expressed my complete frustration. The man then told me that he would document my call, so I would not be charged a late- return fee. One reservation should suffice! 5 different #s to address each part of the process is EXTREMELY inefficient and frustrating! Several of the #s actually pool into the same answering system. WHAT?!
Nicholas-Cameron QAwesome experience checking in.
Lowery RIf reserving online do all approvals ahead of pickup time
Wade SGreat Experience! A+++
CHARLES MExcellent Customer Service - When setting up the initial trailer rental - No issues with my travels Easy to drop off and complete the return process Many Thanks
WILLIAM SI was told I would get charged 0,79 per mile but actually got charged 0,99 per mile. That's the only issue I had with this experience.
corey bOutstanding customer service. Made renting the trailer super easy and was on site early so I could get my day started. Great Experience!
Levi L