Customer Reviews for Canton-Waleska Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

You do have a store front and people to assist you with your reservation there in person. Its a nice facility.

Évaluation :

5

Tell me about the drive then 321, i finally figure to put it in 3. Camron was very nice and explain everything on the contract.

Évaluation :

5

I had a tire blow-out while driving. It was not due to me running over or hitting anything. The tire looked "old". Double-check the tires before releasing the vehicle

Évaluation :

5

They were great, easy pickup, easy drop off

Évaluation :

5

Super friendly

Évaluation :

5

The manager of this location did an excellent job of handling the return in a friendly and professional manner. Great service!

Évaluation :

5

Perfect

Évaluation :

5

No cell Service to turn truck in remotely had to call Representative to return .

Évaluation :

2

Dropped off @ 2:30 on day 1 & he typed in i dropped it off on day 2 @ 12:02. He did not check it in until I called a UHaul service representative. He said I went over on miles when I drove straight from 1 location to my destination and then to the UHaul drop off location.

Évaluation :

5

Stay the way it is

Évaluation :

5

Excellent service overall. Very friendly staff. Trailer was in great shape.

Évaluation :

5

Great location, phenomenal staff!

Évaluation :

1

tried to screw me over on the bill.

Évaluation :

3

There were a number of problems with this rental: 1. I had selected the truck share option so that I could pick up the truck and equipment earlier than when the location is open. The facility did not have the furniture pads, or appliance dolly available when I wanted to pick up the truck, so I had to wait an hour for the facility to open so that I could actually pick up the truck. 2. To use the truck share option you need to have a cell phone, however there is little to no cell service at this pick up location, making the truck share option almost impossible to use regardless, I had to drive two miles to another location to even get cell service , and then find out I had to wait an additional hour to pick up the truck with other items that I had included on my reservation. 3. Once I was finally able to pick up the truck, I was informed that the other items (furniture pads, applicance dolly) were not available at that location, and I would have to drive to another location approximately five miles away to pick up those items, this was not acceptable at all, and is very poor customer service, especially considering that I was charged 0,99 cents per mile for those additional 10 miles (picking up and dropping off) just to get items that I had included in my reservation. Uhaul should have been up front with me and informed me well before hand that these items were not available with the truck. 4. I had to call uhaul to get an item that I didn't even rent removed from my reservation (utility dolly), I am not sure why it was even added, but I did not request it in the reservation, and they didn't have any available anyways at the location I rented from. 5. When I went to the other location to pick up the additional items, this cost me time, and money per mile, and I ended up starting my move almost two hours later than planned, which put me behind with the movers that I had hired to help, and I had to pay those movers additional time, as they had to stay longer to help out with things I had planned to have done by the time they got there. I would not consider renting from this location again.

Évaluation :

3

N/a

Évaluation :

5

The worker was a little late coming in but all was good….

Évaluation :

5

Staff was as helpful as any one could hope for. Merci!

Évaluation :

4

Would suggest that the office be cleaned and tidied up a bit. Staff member was quite nice and pleasant.

Évaluation :

5

Very good company, highly recommend!

Évaluation :

5

Great service at this location. Salesperson very helpful.

Évaluation :

4

Although the trailer was not clean of debris, the service otherwise at the location was very good. The trailer was small so it was not a big issue for me to simply sweep it out, although it would have been good to not have had to do it. The transaction and hookup assistance was prompt and helpful.

Évaluation :

4

Always helpful always friendly. Any issues are corrected immediately if any occur. Would rent from them again if needed.

Évaluation :

5

Staff was extremely friendly and accommodating. Their prices are also very competitive. No brainer if I had to use them again.

Évaluation :

5

Cameron in the office was always helpful and polite. I had an issue once and needed to get into gate after hours. The after hours number was answered and they helped me access my camper. I've been storing my campers at this facility for 10 years. I recommend this company for your storage needs.

Évaluation :

2

Make sure you are prepared when a customer orders truck and equipment in advance. Have the truck ready. Don't argue with a customer who knows what he's paid for. And don't advertise and rent equipment (dollies) that you don't have in stock.

Évaluation :

5

Stored my boat there for 2 years...never had a problem the office e staff was always east and helpful.

Évaluation :

2

the trailer we rented leaked water all over our clothing and boxes that we moved from Atlanta to Ft. Myers. It rained the entire trip and when we got to our destination all of the contents were soaked. I told the person at the drop off location, but all that they said was thanks for letting us know.

Évaluation :

5

best experience ever in car hauler trailer rental. these people care about your needs and were very helpful.

Évaluation :

5

These people are great

Évaluation :

3

The truck makes noise like something is dragging. The backup light are out. There's an exhaust leakage.

Évaluation :

5

Used this location more than a handful of times. Very helpful.

Évaluation :

4

The truck had cigarette ashes all in the console. It didn't bother me so much but I left it that way and I was only in the truck a handful of miles.

Évaluation :

5

Easy to get in/out and office staff very responsive

Évaluation :

5

Guy there was very nice and informative and had exactly what I needed

Évaluation :

5

All is well

Évaluation :

5

As always, a pleasure to do business with

Évaluation :

5

The move went extremely well and everyone was very nice and helpful.

Évaluation :

5

Clean the truck I rented and need more cashier's on hand.

Évaluation :

5

Everyone was very helpful. and friendly. The storage unit was clean . The unit I had did not have a light inside for working in it at night. This was not an issue for me but they may want to upgrade for lights inside the units. Just a suggestion. Again the staff was Great 

Évaluation :

1

The place seemed run down, the truck smelled funky, the brakes on the truck were bad, and the facility didn’t have moving blankets(I had to drive 16 miles to a different uhaul to get the moving blankets).

Évaluation :

4

It was difficult to find the U-Haul office. It was listed on the reservation as Suite 180. It should be Suite 150. They need to correct address in U-haul system and more properly identify the office!

Évaluation :

5

Nothing The staff is professional and kind a winning combination

Évaluation :

5

Nothing. Very easy

Évaluation :

5

Truck was clean enough and worked fine!

Évaluation :

4

Ramp had to be lifted out of truck to use it.

Évaluation :

5

Great Customer Service

Évaluation :

5

Clean the front office. It's very cluttered and appears dirty.

Évaluation :

3

The interior of the truck was not cleaned, swept before picking it up.

Évaluation :

5

Great experience!

Évaluation :

5

Have the truck I requested at the location I requested. I think this deserves a $50 refund as ur website promises???

Évaluation :

5

I was sent from Canton, who seemed to be a very confused group of individuals to Waleska. Cameron staid 10 minutes past closing to help rent us the trailer that we needed. He was helpful, understanding and very professional.

Évaluation :

1

We reserved 2 Trucks to pick up at 9am. None arrived until 9:30am. Only 1 truck was there. The 15' truck we were told had to be picked up at a different location. The person was not helpful explaining or helping find another truck. We ended up having to drive 30 minutes away and were over 90 minutes late for our paid moving helpers.

Évaluation :

5

I extended my stay by 3 days and was charged for a full month even though I asked to pay a prorated amount for the three days, I was told was in the contact that I signed. They were unwilling to work with me. Unfortunate. Would rather lose a potential customer or a good reference,

Évaluation :

5

gate malfunctioned 3 or 4 times, was locked in twice and none of your phones were answered. One time after a trip in our fifth wheel we came back to find our space rented out to another. Took 2 weeks to get our paid space back. We were on auto pay and always current.

Évaluation :

5

Thanks guys! It was a pleasure doing business with you.

Évaluation :

5

The staff was completely professional understanding helpful and always available to answer questions as far as staff goes they were perfect. Now the down side. I am aware that I had a non climate controlled unit but there were holes in the metal roof there was no lighting at all on the row that my unit was on even though the area had a security fence. If you had to be there at night it felt very unsafe loading and unloading at night was out of the question. As I stated I absolutely love the staff but with the lighting issues and the holes in the roof Almere the only downside I had several items get moldy because of the roof several family heirlooms. And antiques items that can not be replaced. Also the only other down side was the price. There were several other storage facilities nearby that were between 45 and 60 dollars cheeper for the same size unit we had. The only reason can find to recommend these units is because of the staff hopefully they will address these few issues in the future I will ish them nothing but success in the future.

Évaluation :

5

The attendant at the storage facility, Cameron, was extremely friendly and helpful. I had to switch units to a larger unit at the last minute, and he accommodated this happily and with no issues.

Évaluation :

5

I'm extremely pleased with the staff at Canton-Waleska self storage. My storage room was ready and immediately available. Thank you for the great service, we highly recommend them.

Évaluation :

5

Very nice and helpful staff

Évaluation :

5

Friendly helpful staff.

Évaluation :

5

The storage unit it nice and clean. The building is clean, well light, and easily accessible but very well protected.

Évaluation :

5

Very friendly to deal with and accommodating!

Évaluation :

5

Very accommodating and helpful manager . The storage unit was above average in security and cleanliness.

Évaluation :

5

The staff at the storage facility we're extremely helpful. They took their time to show me the facility and made my move one of the best I could have. Merci.

Évaluation :

5

Wonderful office person and I felt very safe going to my storage unit anytime of day or night! Wonderful to have this storage facility so close to Waleska. Great prices!!!

Évaluation :

5

Everything about the storage building and the staff was perfect, just plain perfect!!! :)

Évaluation :

5

Happy