The only issue that caused a lot of confusion and wasted time for me, was that at the site, I was instructed to NOT take photos of pre-existing damage marked with a sticker when checking in. That became a big problem, because I struggled to upload my work. Later I called U-Haul about it and was transferred to several people. They basically told me not to worry, and yes, you don't have to, but you should always take pictures. So, mixed messages. I'd rather just take pictures of pre-existing damage. It would be nice to be told to do that ONSITE and by the app. For example, "please take pictures of pre-esixting damage that is known, and marked with a sticker".....
Paige F
Customer Reviews for Carolina Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service!
KIM DVery easy check in and out. Clean.
Julian SVery easy, quick and helpfull. Van was new, clean and drove well
Robert MChristina went above and beyond helping us with our situation - excellent customer service.
Paula GBeen using Carolina Self-Storage for the year that I've lived in Bellingham. Their services are excellent and highly recommend them in general.
Arthur CGreat customer service to accommodate our needs. Office was exceptionally well managed and extremely clean and organized! Will certainly return to this location for future needs!
Joe MWe rented a dolly only from this site as the location we got our 10 ft truck had none, despite my having reserved it well in advance. The lovely woman at this site was very helpful and courteous.Brava to her.
Francie CBoth customer service representatives I worked with were fantastic. I appreciated the fairly new vehicle and the ease of service.
Jeremy PExtremely friendly and convenient pickup/drop off.
Wally Heverything was good extremely helpful staff and the truck was well maintained. I would recommend this facility to anyone.
William HThe customer service at this location is top notch.
Jessica REverything was great!
Jean Dall good
Thomas DI ordered a dolly as well as a square furniture mover and when I reached the location all they had was a dolly. I was still able to move easily and they didnt charge me for the furniture mover but it would've been nice to have all the things I wanted upon arrival.
Schae SAttendant was very nice, very professional. She was speedy and helpful..
Filip JThe employee who helped us was amazing. She made the entire process so easy. The only suggestion I have is that you absolutely require each customer to leave the van completely filled with gas. Then we don't have to try to get it exactly to the same spot as the last person. Gas is too pricey these days for us to be doing that.
Karen BI don't exactly blame the location for the problem as I blame the whole experience. I waited an entire hour to get the keys for the van I placed a reservation for well in advanced giving my credit card online, to the lady, and over the phone and still had issues. After waiting all that time all I got was a $5 credit so an hour of my time is worth $5 to uhaul i find that ridiculous especially since it took less time to use the truck and move what I needed to than it did to get the keys.
Nicholas GI could not check in my van electronically last night, even though I changed my app to allow GeoLocation. I'd like to resolve this issue. I have pictures if my dashboard showing the gas, odometer, and time it was returned.
Joan KGreat experience. The person handling rentals at this facility was excellent. Very professional, efficient, and personable.
PATRICK CVery nice and clean. Super helpful and efficient counter person. She walked me through ever charge, and was very clear answering my questions. The van was relatively new and in great shape. The entire process was very smooth and easy.
Brian AThe lady at the office was very friendly, accommodating and helpful.
LUCIA MFriendly, informative, and professional at this Carolina location!
Carson RThere were creepy people around this location so I would probably have them pick up somewhere else. I would totally recommend Uhaul because you have been awesome but I wouldn't recommend this location. I also noticed that once you drive into the storage center you cannot leave the storage center without a storage code, which I didn't have because I don't have a storage unit. So it was really challenging to bring it back because the gate was automatic but its not automatic to exit. So it was just a strange location. Other than this Uhaul was very helpful when I called over the phone and I was blown away with their customer service.
Gabriella HCleanest truck ever!! Manager was very helpful, courteous and profession. Having rented a lot of uhaul over the years this was a uniquely exceptional experience. Merci.
MARK TYou all did a great job
MARIA AAbsolutely the best experience! ☺️
KRYSTAL CMy experience at Carolina self storage, where I rented my U-Haul, was excellent. The person I worked with (Camille) explained everything very clearly and patiently; she was wonderful!
Ryan GThe ladies at the Carolia st u haul in bellingham, wa.were awsome
MICHELLE KSigan haciéndolo como hasta ahora ... El servicio es excelente
Aura MYour requirement to telephone a friend or family member to confirm identity is outrageous. If I did not need the van immediately, I would have cancelled my rental. Find another way to verify customer identity and inform customers of your policy PRIOR to their picking up the vehicle. (The van was not very well cleaned.)
Cord MGood customer service representative!
claudia hNothing. Everything was great. Awesome customer service.
Heidi LEverything was great. Van was new, owner was very good. I was two hours late and it still cost me less than I thought it would
Michael HBy far my best experience with Uhaul- a friendly and efficient employee and a clean office and vehicle.
Alison MI was charged for two days when I only had it from 10 to 7 on one day. otherwise great
Rhonda OFAILED to be informed about the gas policy (if it's returned with less gas than what was originally in it a $15 charge is applied). The tank was full when we received the cargo van and we only used a quarter of a tank I would have filled it back up with ($6) instead of being charged $15. She even admitted she failed to inform us.
Violette LThe woman running the front desk was helpful, cheerful and very competent. She made the entire rental process easy. A+
Randall PEverything was perfect!
Deborah TExperience was great- I was in and out quickly with clear instructions. The online return form was super easy to use and I appreciated the convenience of it!
Alexa ACheck fuel gauge for each customer. I almost got charged for gas usage when my rental was only for 7 miles.
Mark JNot sure what can be done about this, however it was a little frustrating that there was no onsite parking for customers.
Bryan G