Customer Reviews for Cartersville Mini Storage
(U-Haul Neighborhood Dealer)

260 évaluations

1225 N Tennessee St   Cartersville, GA 30120

(770) 382-1154

Heures d’ouverture

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 6 pm
  • Sam : De 8 h am à 12 h pm
  • Dim : De 11 h am à 3 h pm

Services dans cet établissement :

Pour nous contacter

(770) 382-1154

1225 N Tennessee St
Cartersville, GA 30120

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 6 pm
  • Sam : De 8 h am à 12 h pm
  • Dim : De 11 h am à 3 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Even though we did not purchase your boxes on this order. You can improve on your boxes by making them stronger than they are currently. We could only fill half of a box with stuff. The handles that you made for easier access in caring the boxes does not work. They rip right when you pick it up. Make boxes Stronger!

JEFFREY H 
Évaluation :
3

The truck has a quarter tank of gas so we immediately had to go get gas which was frustrating. I'd reserved 2 furniture dollies and was told they 'weren't delivered' when we got there. I asked to purchase 2 mattress covers covers and none available. Then was offered an appliance dolly and charged the normal price when not even what we requested. Was a standard, disappointing U-Haul experience with status quo service and no proactive solution oriented anything - which is what U-Haul generally sets the bar out across all locations I've ever rented at. So it was below par in terms of what I hoped, what I reserved, but very standard based on what U-Haul trains and expects from their facilities. Where is the customer service or proactive call that the dollies weren't delivered so we could pick up elsewhere???

JEREMY W 
Évaluation :
2

Located in a sketchy area. Also, We specifically requested and paid for an appliance dolly. They gave us a regular dolly which did not work for what we needed. This was the only one they had. Other customers were supposed to get a dolly also and they didn't get one at all. We've always had good experiences with Uhaul pick ups, but we're very disappointed with this one.

Karis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA M 
Évaluation :
5

Excellent service à la clientèle

CHUKWURIMAZU O 
Évaluation :
3

The gentleman at the facility was nice. However, the truck leaked on our furniture badly. We were moving my Mom into Assisted Living and had a rainstorm that day. The truck leaked badly leaving her sofa and a mattress soaking wet. This was a very big inconvenience as the items could not be used until dry. Totally messed up her moving in day.

CLAUDE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura S 
Évaluation :
5

A very nice gentleman rented the trailer to us. I would rent from this location again.

GILL S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLACE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTI C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE C 
Évaluation :
5

Everything fine

EYNER G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERLON R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bevin S 
Évaluation :
5

I thought everything was fabulous! Customer service is above and beyond amazing!

AMANDA W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL T 
Évaluation :
4

The truck should have a full tank when picked up. The fuel was on empty for us which was very inconvenient.

Marty R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWIGHT K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWIGHT K 
Évaluation :
5

I reserved the 6'x12' trailer online and completed the rental at the office. The manager was courteous and my checkout was quickly processed.

GILL S 
Évaluation :
1

The vehicle was dirty. Also, the vehicle had a strong smoke smell, ashes were on the floor, the floor was also sticky like someone spilled a liquid on it. Told the attendant when I returned the vehicle 45 minutes later and he was unapologetic and just said no returns or discounts.

Antwain S 
Évaluation :
5

Great service. The owners are friendly and helpful. 5 stars for sure!

WILLIAM L 
Évaluation :
5

Excellent

RICARDO J 
Évaluation :
5

always good

GYU Y 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYANNE A 
Évaluation :
5

Very, very nice staff:) everything was done in a quickly manner, which means a lot to me when you don’t have a lot of time:) Benny and his staff was very nice!

SHERRY J  |  Expérience générale 
Évaluation :
5

They were very easy to work with and extremely straight forward with the rental process

JOHNATHON G 
Évaluation :
5

Fantastic experience. Great local staff to work with. Highly recommend and we will use them again as we rent trailers often.

CHARLES P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT K 
Évaluation :
5

The new gravel lot was a bit muddy the rental experience was great

DOUGLAS G 
Évaluation :
5

Benny was very helpful:) I am positive he takes care of his customers:)

SHERRY J  |  Expérience générale 
Évaluation :
3

The truck too old it was hard to drive, I don't want rent from this location again.

EUN L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH B 
Évaluation :
3

Charged me an extra five dollars for no reason and never called me to explain. Will not use u-haul again

James W 
Évaluation :
1

Awful experience.

ANN G 
Évaluation :
5

Nice friendly man in charge of facility. Great experience. Highly recommend

PATRICIA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGUSTIN B 
Évaluation :
1

Owner was rude, no walk through done and we are being charged by the drop off location due to this pick up locations failure to accurately complete documentation. We will be disputing the charges.

KENNETH K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B 
Évaluation :
5

Always perfect experience

BRIDGETTE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis G  |  Expérience générale 
Évaluation :
5

Great service. Very clean and the staff was excellent.

WILLIAM L 
Évaluation :
3

Did not have the moving blankets I ask for when making the reservation but did give me my money back.

TIMOTHY I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHERINE F 
Évaluation :
5

Great staff very friendly guys with an awesome dog! Will use them again for future things.

Jimmy R 
Évaluation :
5

Nothing! The owner and staff were top drawer in every way! Going forward, my truck rentals will occur at this location only!

ROBERT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H 
Évaluation :
5

Nice man and nice service.

CHETANKUMAR P 
Évaluation :
2

The customer service is terrible

RONELLA E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H 
Évaluation :
5

Above N/A This was a dropoff visit

Tony S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renae A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRANDON E 
Évaluation :
5

Patient and support with any additional concerns

ramona a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tracy l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea P 
Évaluation :
4

The breaks were not good 😳

Elizabeth G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

reShanna e 
Évaluation :
5

Great service and his dog is super friendly!

Fredrica Z 
Évaluation :
5

Great job

Ray O 
Évaluation :
5

Great customer service! Amber is a doll. The owner is cool, too.

Craig S 
Évaluation :
3

It was very difficult to pull the truck into this location without stopping traffic.

Noah M 
Évaluation :
3

The office was kind of hard to locate at first. The staff was friendly and helpful.

John P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daysha O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanelle T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley E 
Évaluation :
1

The truck was parked in mud on every side. The left front tire was low on air. I had to pump it a couple of times at my expense. A traction control indicator came on and off intermittently as well. The dealer couldn't be located without calling and getting the manager to walk over and direct us to the office. Could have used a 4 wheel drive to get to the office. Manager was not helpful when I had a problem. Rebecca, with road side assistance, was fortunately very, very helpful, and solved my problem. I won't rent from this location ever again. If the website sends me there, I'll call another dealer directly.

Adam W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne R 
Évaluation :
5

Phoned in about an issue. A friendly young man answered the phone right away, listened to my concern, and said he would look into it right away. Problem was quickly resolved. Joe M

JOSEPH M  |  Expérience générale 
Évaluation :
5

Great customer service Fast and reliable

NINA L  |  Réservation 
Évaluation :
5

Always a pleasure renting here!

Craig S 
Évaluation :
5

A real pleasure doing business with

TRACY B  |  Expérience générale 
Évaluation :
5

Nothing. Friendly and efficient staff.

David A 
Évaluation :
3

The manager over the property had his dog inside the building not so much problem had he been in a cage the dog wasn't aggressive but I couldn't move with almost stepping on the dog i also ask could i use the wifi to transfer money to my account he said no password can't be given out because of securities reason i just thought that was weird

Jevon H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleigh R 
Évaluation :
1

We reserved a couple types of dollies and when arrived we learned they didn't have any to use. We ended having to go buy a dolly so we could move. No attempt was made to let us know this was the situation beforehand and left us making several phone calls in the lobby trying to secure one. The location is difficult to get to due to the poorly maintained roads. I will never consider using this place again.

Carrie C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B 
Évaluation :
5

Difficult to get into due to construction, but everything else was great!

Mark C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa t 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL S 
Évaluation :
5

I literally arrived as U Haul was closing as I was unaware of the 1 pm closing time that day. ( another u haul location had kindly reserved the truck for me ) The store manager restated the computers and I was able to rent the truck that really had to happen that day. Very thankful.

Jesse I 
Évaluation :
2

Facility was new, but where you park trailer is far from the main office. The facility is located in a bad neighborhood and not obvious where the entrance is. As a result, I pulled into the parking lot of a seedy motel (looked abandoned) that was down the access road of where the Uhaul facility was located. What I really did not like was that they told me to unhook the trailer myself in the parking lot that was away from the facility (near the seedy motel). I have never had to unhook any trailer that I've rented, and I've rented at 4-5 in the past year. It would have been nice to at least have someone accompany me in that dangerous looking area, while I unhooked the trailer. The whole experience was uncomfortable.

Norman T 
Évaluation :
5

I had a 5-star experience and would recommend this location to anyone!

JOSHUA B 
Évaluation :
5

Lower your rates. 800 +dollars for a small ten foot truck is rediculous.

ALLEN B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caleb W 
Évaluation :
1

Nobody was there I had to unload the trailer alone, very poor service, I want my deposit

Kelvin P 
Évaluation :
5

Very nice people

Bridgette B 
Évaluation :
1

Avoid this place even if you have a reservation the chance of you getting it are slim to none. I would avoid dealing with the owner as well he to be is racist and blames the renter not themselves.

MIGUEL H 
Évaluation :
3

There was trash in back. I filled it back where it was but still was charged for 2 gallons of gas .

David G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike M 
Évaluation :
3

It was ok but the tires out side was nasty

RAYMOND W 
Évaluation :
5

Said they did not take bookings from uhaul

Mark B  |  Réservation 
Évaluation :
5

Outstanding service!! Very effective and efficient!! Will definitely use again.

William J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie H 
Évaluation :
3

Hours are short on day we dropped off. The location is rough for domestic cars. There was no one at the location and then I got charged $2,14 when we put $15 of gas as we left it as we got it!

Janet G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan P 
Évaluation :
5

The location where I rented was great as was the owner operator. The trailer was very smooth. If I need a trailer again I will go here.

Jeffrey R 
Évaluation :
5

The staff was fantastic! Very friendly and easy to work with.

John C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ezella M  |  Expérience générale 
Évaluation :
5

The staff is very friendly and helpful.

Joshua H  |  Expérience générale 
Évaluation :
5

There is a problem with C60 door that I never addressed with management The door would never stay open without numerous attempts to roll and unroll until it would stay open Very annoying Many times I had to prop it open I did not break it, the facility is old and and needs the door refurbished

GREGORY A  |  Expérience générale 
Évaluation :
5

I liked the location. It was away from a lot of busy city. Nice, quiet area. Great people to work with.

Sally F  |  Expérience générale 
Évaluation :
5

First I would like to thank all who helped me the employees treated my family and myself with a very professional attitude. Made us feel like we have know each other for a long time. Always available for questions. I highly recommend this facility.

MEREDITH B  |  Expérience générale 
Évaluation :
5

Terrible experience, would not recommend. Could not make contact, had to leave a message EVERY time I called for a call back. On top of the terrible service, realized when I was moving out that the roof had been leaking on my furniture. The question from the owner was, "Did you get the insurance?" There's no insurance for incompetence sand facility neglect. Epic fail.

Michael W  |  Expérience générale 
Évaluation :
5

Awesome facility to rent from highly recommend and will use again.

JOYCE G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B  |  Expérience générale 
Évaluation :
5

Took November's rent out of my bank without authorization... I stop by on the 10th as courtesy to let them know I had vacated (A/21) the space the around the first of November....

TERRY M  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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