Le client n'a pas laissé de commentaire.
Robert C
Customer Reviews for Chillura Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Small dirty car sales lot. Employee was kind however
Amy PThe parking lot was small, as it was a car dealership. Did not interact with anyone. I would not recommend dropping anything larger than 15 feet here.
KACIE TContract stated truck had 7/8th tank of gas on pick up. Truck only had 1/4 tank of gas. Have pics of fuel gauge level within a mile after pick up. Returned truck with 1/2 tank.
Thomas DIf a long term customer pays originally for night access and the card becomes inactive, notify the customer of the need for a new card and access code. Also, at rental, inform people that they only have until 8 pm to empty 3 storages and transport them. Answer the damn phone when messaged, I just needed a new access code and it it would have saved me $600 or more with the mileage, That amount is over a weeks pay for me.
SUSANNA KThe U-Haul representative at the location was very helpful throughout the entire process.
Jeffrey GAfter hours drop off, no personally contact.
CHARLES FThe address on maps is incorrect. I went to the address on my iPhone maps initially, and it was a previous location about 20 minutes out of the way. So that was a bit frustrating.
Danielle GThe old man there is awesome. I love going there because he treats me excellent
Jose FAs I stated in the comment section at the location where I picked up the truck; I definitely asked "what time do I have to return the truck" I heard very clearly "I do not have a specific time to drop it off" So to my surprise; when I started receiving phone calls; early in the morning, knowing that I was not finished with the truck and I also had to run out….I WAS NOT PLEASED! But more importantly, when I had last spoke to Terry at this location, and shared with him, if he needed me to return the truck; right then and there, I could not stop and add the fuel…. He responded "I will take care of it. Please just bring the truck in; as the next customers were on there way to pick up the truck." At which time; I said "ok" and returned the truck. So, I do want to dispute the charge that I have right now being charged for the fuel. I was made to believe that it "would be taken care of!"
MARGARET Ogood service at the location
gary sThe owner is professional, helpful and provides excellent customer service. I highly recommend this Uhaul location.
Lisa GOrdered moving blankets, where not in trailer and I didn't check til I opened to load. Not a show stopper but bothersome. I notified Uhaul and said that the blankets would be removed from bill. We shall see. Notified that the door hook on the right side was missing after I picked up trailer and was "told they don't charge for damage". Good equipment condition, and clean, painless evolution all the way around.
bruce bPick up was great. The person was very professional and very knowledgeable and helpful.
elizabeth DOwner was very helpful
steve bThe cab smelled like cat urine. I realized that after I had signed all the paperwork. There was no other truck available. I called the customer service line and reported it. The attendant at Chilura was very friendly.
Paul ATerry is a kind and helpful man. I had never rented a truck before so his helpful nature was greatly appreciated! I learned a lesson though, always take a photo of the odometer before you drive away. We had a mileage issue and Terry advocated for me and a refund was issued quickly. If I need to rent a truck again, this is where I will go.
Katherine HThe owner was very nice and friendly! Made the drop of so easy for us.
Trisha THorrible place. The "office" it is a shed falling apart (unsafe). Full with wasps everywhere. Grass no cut in weeks and mud all around the lot. No AC in the office. Worst place that I have ever see in my life. Also, the old man canceled my reservation and took me 1 hour to fix it all.
Eric JLady over the phone mentioned I had the truck for 24 hours. When I called to changed the returning time I was charged a $70 fee. Never again
Jhonnathan CI forgot the gentleman's name but he was wonderful, I look forward to working with him again.
ELLEN EGreat experience
Ritesh CI waited over an hour for the guy to figure out how to use the tablet. He can't hear so you have to yell which is super frustrating and uncomfortable.
Melissa H