They prorate moving in but only prorate moving out if it's in the first week of the month! No other storage in the area does that! So they double dip for sure! Will not be back!
Jason J | Expérience générale
Customer Reviews for City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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was good and helpfull
DAVID MOutstanding and friendly customer service.
HUMBERTO GProfessional staff. My fourth time at the facility.. will use again
David G | Expérience généraleEverything worked out well.
Francis Hthe best in el paso
Wenshell H | Expérience généraleYou all are awesome! Very good customer service. The rental processes was explained very well. I left happy with service and equipment. Thank yiu.
RAQUEL CFriendly and helpful Thanks
RUBEN HFast and easy.
MICHAEL SNever had an issue, staff was always very courteous and friendly. Will rent again from them if needed
Barbara M | Expérience généraleI had a very good experience, the staff at the location of pickup were very friendly and informative.
DELIA EWry helpful staff. They went out of their way to make sure I had the right trailer for my needs. The manager even swapped out the trailer by himself just so I wouldn't possibly struggle with a latch that was a little tough. Great experience.
CESAR LNice, helpful young man at the front desk.
MATT M | Expérience généraleNothing great job .
Daniel RGrat Job
SOFIE AVery good facility 24 hour access. Being in the military your Limited to certain personnel items. This facility lets you have your own space, privacy and access whenever you want to your personnel items. Price was great until the city tax went up but what can you do.
Kevin B | Expérience généraleDo a better = more thorough job on tire inspection.
RONALD HThe pricing on the wall was outdated and the gentleman working had no information when asked questions.
Alana DGreat staff and service. Quality storage that can withstand the El Paso heat and winds. Easy transition to move in and out and can accommodate u-boxes.
Simplicio B | Expérience généraleBest experience I have had with rental pick up. The Associate presented with relaxed attitude which made the entire process comfortable and professional.
Jolene MExcellent management and facility. Used for 10 months while in Europe, day I came back and got my car, owner called me within 2 hours asking if I had taken my car because my spot was empty. 10/10 would use again and recommend!!
Patrick C | Expérience généraleVery welcoming and attentive. Great attitude and assistance.
BRADLEY BEverything was amazing and the customer service was amazing!
David JI rented 26 feet truck. Customer services were very nice and guidances were clear and helpful. I liked the location to access highway 375.
youngho sThe staff was extremely friendly and always ready to assist me with any issues, they were always very professional. Overall my experience with them was excellent
Daniel P | Expérience généraleGreat service
Laura GThe facility and staff were great. Wouldn't change a thing.
John BBest storage facility in el paso especially for military
DYLAN B | Expérience généraleSuper friendly
robin gGave great customer service. Fast and courteous!
Christine CExtremely easy and professional to pick up and drop off truck. Was exactly what we needed. The staff at the front desk (main staff member and in-training staff member) were phenomenal. Very friendly and just great all around customer service. Highly recommend this Uhaul branch. If/when we need another moving truck, will definitely be coming back here.
Brian JVery nice and clean location for return!
RIGO CMerci.
Cesar TVery friendly staff, easy pick up and drop off process
Miguel NGreat service and communication. Top 3 facility I've ever used!
Allen C | Expérience généraleExcellent staff. Easy, secure and affordable. Many options.
Nicholas D | Expérience généraleThe keys pick up box was broken, no one answered the phone and truck fuel had less than a 1/4 tank of gas.
Kelly AExcellent Customer Service Professional Fast and Friendly. Not much in the way of improvement except lower the prices
Lovetta GVery attentive and super friendly. Will definitely come back
LORENZO HSunday 2/19/23 I will make a report for that day
Guimps DI really feel welcome at this particular location. The staff is usually rude at the other locations.
Michael P | Expérience généralePleasant, efficient and good equipment.
Scott FMore discounts !
Janette ANothing. Employees were kind and courteous. This site should be used as the standard for your company. Clean building, clean truck, knowledgeable staff and worked with me when I needed to extend my rental. I would definitely recommend my family and friends. I thought customer service was a thing of the past, I'm glad I was wrong.
Cahneewah HCustomer service amazing!!!!!
Lori MProfessional fast service and very helpful accommodating service
Lovetta GNo complaints, easy after hour key turn-in was really useful too
Sean HThey were fantastic! Highly recommend.
Jacqueline JBest U-Haul experience
Robert FEasy in, easy return, clean vehicle and amazing staff!!
Lori Mrepresentative was rude and soletimes arrogant. i didnt get a eye to eye look the whole transaction.
Milton RWorker was very helpful, and courteous,
dallas sVery nice employees!
miralla VThe location and professional was great, would definitely recommend this location to anyone I know
James LCustomer service was amazing! Very helpful and kind! Helped my hook and unhook the trailer! Thank you so Much! Nikki Shaw
Nikki SThank you so much for your kindness and hospitality went on deployment for nine months and came back to my storage as if I'd never left.
Vanae C | Expérience généraleJust couldn't understand why we didn't get part of our Money back after leaving with 13 days left in the Month
leonard h | Expérience généraleThank you so much for your facility , the staff has always been friendly and courteous throughout the few years my ex-wife and I had the storage unit . I definitely will recommend your business to many friends . Thank you all again for your services . Jasper Ozuna
JASPER O | Expérience généraleGood service
TOM K | Expérience généraleEmployees helped when time permitted to aid with location and opening doors when needed, aided in clean up and smooth sign out. Great people to work with.
KENNETH B | Expérience généraleGreat place to store your vehicles. very satisfied. awesome customer service. and great price
Ryan C | Expérience généraleSo helpful with everything I needed, staff is friendly and so helpful I will come again if ever needed a storage.
Guy E | Expérience généraleThank you for the care 😊 stay blessed
Adelina H | Expérience généraleI must say the guy at the front was super awesome and helpful. Made the process super easy. Everything was great about this place. This is the first time I have had to use a storage and it was super easy. Moving alone can be stressful but the staff here were very welcoming. If i ever need to use this place again i would.
Gilbert T | Expérience généraleGreat storage facility and great price. The storage facility was very clean and well maintained. The staff was very helpful in assisting me with my storage units.
Pearlean S | Expérience généraleThe only issue I have is that I paid for the full month but only needed it until the 9th and didn't get any money returned. I spent over $100 for 9 days of storage use. This should be prorated. That's robbery.
Michael F | Expérience généraleThank you for your great service.
Yolanda B | Expérience généralestaff very friendly and professional , very helpful
robert f | Expérience généraleI felt safe going to the storage unit and it was always clean and well staffed. Merci!
MARJORIE K | Expérience généraleHugh @ UHAUL helped me out right away with the storage unit, a truck, and lock. I needed a unit asap and a friend of mine recommended me to go here. I'm glad I did!! Great place!! If needed will come
George P | Expérience généraleAll staff very friendly and profesional ! Merci!
JUAN V | Expérience généraleThanks
ROBERT K | Expérience générale