Le client n'a pas laissé de commentaire.
JERRY H
Customer Reviews for Clarks Derby Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Dont lend out a trailer without all the equipment on the trailer, make sure the trailers don't have a loose handles, the trailer did NOT come with a safety pin to secure the hitch so it could’ve caused me to flip my vehicle so that needs to be looked over and talked about BEFORE loaning out another trailer.
KAITLYN VNothing. Great experience
WILLIAM CHave to walk across a busy street to get to the office then to walk back across that busy street to get to the trailer like come on
DERRICK PThey were closed when truck returned.
MICHAEL CRien
ROXANNA GI didn't get any paper work or money back for putting extra gas in the truck and got charge more than I was suppose to pay. The lady at the front was nice and very informative. But the truck it self and the fact I didn't get a email stating how much the final bill was is upsetting.
BREAUNNA PGood customer service, very nice and efficient.
KEVIN CJessica was such a wonderful person to deal with. She made the drop off process extremely easy. She deserves a raise!
JIM FEverything was available and service was great.
KIMBERLY FInside cab needed a little TLC, someone had smoked in cab.
Eric GService and clean the vehical
ASHLEY PWhen setting up a reservation over the phone, please let them about all the fees. My phone took forever to load the app instructions to return the vehicle but I made sure to turn in on time. Also does not let customer know about the $100 deposit. Operator did not let me know about the service fee if you forgot about the gas or any of that. Because app did not load when at location did not know about it. So instead of getting charged $50 I got charged $97. Because operator did not let any of that be known at all. I did not know about any of these fees until I called the location the next opening day to make sure everything was okay with the truck.
Quanesha RI dropped the U-Haul off after hours, which is why I answered “no” for personnel being helpful.
MICHAEL FGreat people, great trucks, rented from them multiple times and will do it again next week!!
RAFAEL MI was not impressed that I made a reservation in one location and was sent to another in a completely different town.
Alan YGreat location, rented from them many times before, even after hours, and they’ve been great!!
RAFAEL MFirst time renting a U-Haul. They made it quick and easy!
GAVIN GVehicle performed well with the exception of the AC shutting off at 68 mph.
DONALD NTruck was great but the check in process thru the mobile app was a nightmare!!!!!! It took an hour to check in to get our keys. I do not believe I will ever use U-Haul again!!
ROCKY BThe UHAUL APP is horrible to check out or to return. Awful is an understatement to describe the app. I would rather have a root canal and a prostate exam simultaneously than use the UHAUL app to check or return equipment. I need to stress had no issues with either location (West Pointe nor Derby)...they were great .
allen cSuper sweet lady. She was super busy, but got us checked out super quick even with being swamped with other tasks!
Shauna HI misunderstood at pick up that the trailer I rented was owned by that location. She did tell me to return it to them. It was hooked to a 26 ft uhaul to be returned in Arkansas. Iur move was sudden and I'm a single Mom with only 2 children to help me move. No famikt in Oklahoma. They were super nice and helpful. On the other end at return I was floored by a fee of 3 to 4 times the one way rental for returning it to the wrong location. Customer service said it would be 2 times the one way rental. I was expecting that. But not $930 for the trailer to go back to Ardmore. I fourinhave rented a truck and toon it back for less. It was a mistake in my part. Everyone was great in Ardmore. I'm sorry for the trouble.
Kelli FWorst experience ever. Bad exhaust leak, couldn't hear yourself think, had to ride with windows down to keep from smelling fumes. Road walked real bad, hard to hold on the road. Box had leaked, ruined a twin size mattress. You can tell where it was somewhat patched...then to get charged full price...I know I won't make or break you, but I won't rent again from uhaul.
STEVEN AOnly input the correct vehicle so if replacements are put in place like a trailer instead of a dolly, it will actually work. I lost a whole day of travel because of improper equipment replacement by u haul.
JAMES LThe truck had 129000 miles on it. It still drove fare but didn't have any updated things like cruise control and electric windows etc
Ronald Egood people... helpful... easy to work with.
thomas dFeel like the rates are a bit out there. I used a tow dolly one way for 3 hours and it cost me 160ish
Zachary JEverything was good with the U-Haul
Etta SFix the app! Or rent from a place that is open when you need the truck. We spent about 45 min trying to get through the pick up process because the app would not respond or move slow. Also it would not accept the pic from dl for some reason even after repeated attempts. Made the process very stressful!
Alice MThey were so friendly and helpful. They will be the location we go to from now on.
deana tIt was all good
Donald BKind people there who helped me connect to the trailer and it performed well. thanks to them.
Carl JNot a thing. It was great.
Lesli bGreat customer service, called them because I was running late and they waited for me. Truck was newer and clean
RAFAEL MVery easy rental agreement with UHaul
Angel SEverything was good. I love using Uhaul if I need to move stuff. Thanks for being there.
rosa wMore of a website issue. The reservation said pickup was 7am but the business opens at 8. Customer service was excellent on pickup and drop off. I had to keep the truck an extra day and was super easy by just a phone call.
Steven ENothing. I thought the experience was great.
Candice CSmall location, out of a working business. Nice and friendly people, very helpful.
SHEILA S