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JORGE A
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I cannot think of anything that you could have done better at this time, except to keep up the same excellent customer service that I received.
BENECKS FBien
ARSLEY GNice attention
SANTIAGO PThe location Service was good, I used them before and always are very attentive. The only issue this time is that the AC of the van was not working, it was blowing hot air, and it was very uncomfortable driving and working with the van very hot. This is NOT the fault of the location, this is completely lack of maintenance from U-Haul and I want to request a reimbursement of the fee paid for the rental and the insurance.
JUAN VWhen I entered the van, It smelled like whoever drove it last smoked in it very badly I had to drive with both windows down .. Plus the passenger side sun visor..is missing...
LUIS DNo complaints. They attempted to upsell me on a dolly I didn't need, but their service and location are excellent.
SASHA RThe pretty black young lady waited on me at this location. She was very helpful and patient. Providing all the necessary details and information I needed about renting the Uhaul and call if I needed additional time. Please give her a raise!!! I apologize for not remembering her name. Thank you, blessings !
TERRICA BThe air conditioning on the truck was not working.
ARELIS GEverything good
MOHAMED AQuick and easy Rented a appliance dolly but didn't need it
CARL DGive some promotions.
marta kExcelente service Gladis is a great customer service desk, was helpful with professional and courageous manner, I love your service, than you!
martha uVery friendly, quick process
Maria MWhen got in truck loose pistachios behind the passenger seat and the floor of the cab from previous renter.
Harold ECustomer service at Compass storage is excellent. First time picking up a uhaul at this location and I loved the service. I will sure be a returning customer.
Caryl SVan was dirty
Jerusha TThe issue I found is that the mark of the gas was not correct in the contract. I saw the gas tank wiht 1/2 tank and the contract was marked as 1/2 and the next line - I returned the truck with the exact amount I retrieved and I was charged $10 more for gas when the digital screen did NOT mark what was on the contract. Next time I will check and I will make them correct the contract.
Luciana BYoung lady at the front desk was really professional and pretty. I'll definitely be coming back.
Gabriel TI noticed that the ABS was light up, and it was asking for servicing of Stabilitrak and Traction Control. Also the front alignment was off by a bit so it tended to pull moderately to the right. The staff that I dealt with were wonderful and quick to take care of me. So other than a bit of better maintenance on the vehicle, everything went well and I was treated very well by the staff.
Richard DExcellent customer service at the check out desk. Easy to find location.
Amme CFirst, we were supposed to pick up UHaul in Boynton Beach, FL. The day before we were re-routed to a pickup location in Lantana, FL. When we arrived, we were told they only had one dolly and it was an appliance dolly. We said, that's okay, we would take it. We were then told they could not rent us the dolly because it was "not checked in" at their location. We tried to rent a dolly at a local rental center, but before renting it, we went to the 15 ft. truck and found that the Check Engine light was on. I could not take a truck and drive over 600 miles with a Check engine light. Lantana store then re-routed us to another store in West Palm Beach, FL to get a different truck. Finally, nearly 3 hours later (and now behind 3 hours for our moving help) we were able to load truck and begin our trip to Georgia. We had to stop and stay overnight in Lake City, FL because it was nearly midnight! We are extremely dissatisfied with UHaul and will certainly consider other options for our next rental.
Jeffery CKeep up the great job!
Elvis RKeep up the good work
OLGA GGiving a customer a 26' truck with only a quarter tank of gas could create challenges. Lucky for me I drove a total of 6 miles and I have experience driving large vehicles but for someone inexperienced pulling into a gas station first thing can be stressful.
John SWILL USE AGAIN!
Stephen KBeen trying to cancel this since I booked it. Customer service chat said someone would contact me, never happened. Uhaul chat gave me a contact number for supposed Manager of the facility. Was for a manager in Nebraska. He text me back and said he couldn't get a hold of anyone at the facility either and joked no one in Florida must work. Said he sent and email to regional director and manager of facility. Still never heard from anyone. Will be charging back through my merchant. Uhaul said there was nothing they could do even though they helped me book it. Complete JOKE. Never seen a more piss poorly run facility or company. I'll never give uhaul my business again. I don't care how much cheaper or convenient you may have been. I'd rather cut my big toes off than deal with you degenerates again.
Jeremy Tprofessional and very nice service, clean and efficient car.
Bozena BEverything was clearly stated to me there is no hidden cost the vehicle was clean handled beautifully and was a pleasure to drive. The gentleman who handled the rentalWas very personable walk me through all the information needed and did a great job as a whole
Leslie MBetter maintenance of vehicles, the truck I rented at minimum needed a tire alignment. The truck pulled violently to the right, without a load in the rear. Traveling at speeds above 40mins was dangerous. I brought this to the service location's attention about 20 mins after my pick up time.
Yberto HYoung lady was great! Best customer service!
Terrance DThey explained all the details with clarity and professionalism. Very clean, in good condition and very cheap price with different options to satisfy all customers. I am very satisfied. Excellent service
Paulino JNothing everything was wonderful
Juan TWell satisfied
Yusuf CThe staff was extremely rude. She wouldn't walk out to the vehicle. I almost had to beg her in order to inspect the truck with me. Her response was just look for the "x" marks.
Tracey JI will not be using your online reservations anymore. I ended up 2 hours driving from one location to the next because they didnt have the vehicle I reserved. From now on, I will reserve directly from this location. Your online service sucks
Magdiel C1. They sent me to a location I was told would have my vehicle ready and they did not have it so I had to take another Uber to a different location. Originally the reservation was $215, then at the first location I was charged $250, then when I sent to the third location and the final price was $275. So I don't know how the extra $60 in charges came from but I did not appreciate the inconveniences.
troy AI would only say the location should provide guest Wi-Fi for customers renting a U-Haul truck or van. Trying to return the truck and starting the process on the app is terrible. There is no signal at this location and unable to finish the return process. I Was outside the building for an extra 10 minutes trying to get signal for the app to work. I had to call U-Haul on the phone to tell them I returned the truck. But the next day U-Haul took out an extra $65 from my bank because they thought I still had the truck in my possession. Then I had to make multiple calls to the location and then another one to U-Haul to fix the problem. Both claiming they didn't take out extra money when my bank statement clearly says they did. Finally, I guess a supervisor called and got it all straightened up. But it all could've been avoided if there was guest Wi-Fi so I can make my return properly. Just luckily I had the money in the bank so I wouldn't have been over drafted in my account.
Robinson FExcellent service à la clientèle
Cheryl YI was not satisfied with the U-haul the U-Haul was dirty inside especially the cup holder very filthy. In the back of the U-Haul they were broken glasses. I think if you're paying to rent a U-Haul or any vehicle at all it should be clean and presentable because you're paying for it.
Valrie RClean the inside of the Cargo Van in seating area Clean the windshield inside and out… plus the Mobile Check In is not easy to use and getting another Reference to call @ 6 AM is not easily done .. better to just go into the store.
John WService was friendly and efficient.
Gordon AThank you so much for all the help,rent the storage and rent the trucks thank you Gladys you are so nice,helping me.
Sulangel PAmazing customer service
suahil VExcellent Ms Gladis Aguilar!
FULE DEverything was wonderful thank you she was very good customer service
sayed w