I was billed extra charges I did NOT accrue and when I told max I would be filing a dispute with my bank I was told I was being blacklisted
GLENNA H
Customer Reviews for Concrete Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing! Mack was very kind, professional and yet home-town friendly. He obviously keeps the place clean and tidy also. Loved his complete knowledge and clear answers as he helped us through the process. He made it very easy and clear! A+!
Valerie LEverything was perfect other than having to deal with the glitch in the system picking up the key. That was a real pain and more difficult than it should have been. Other than that I love U-Haul
ED BAfter hours drop so no customer experience ! But signs post all over how to drop U-Haul off! The U-Haul app made it a very enjoyable experience
TIMOTHY WThe location was changed, so we had to drive 1 hour 1 way, then we were charged $500 more than the UHaul website gave (apprx $386). We were given the excuse "Well we have no control over U-Haul prices." It wasn't fun paying double than I had budgeted.
Barbara GHe mindfully listened and treated me with respect. I will use this location again
Wendy TI wasn't very happy that I had to drive an hour to pick up my truck, but other than that, I had a good experience besides that.
Glenn DPamela went above and beyond both times I had business there..I appreciate her attention to detail and the extra steps she took to order a one way truck from Sultan to Concrete. I also appreciate her efficient use of my time...Thank you for hiring such outstanding employees....
Marion SAll good.
Dennis HSuch a nice facility. After my awful ordeal at the beginning of my move, this was very much appreciated!!!
Katherine DPamela was great! When I realized the 10ft truck didn't have a ramp like I needed... she was able to get me into the 15ft without hesitation and within the time frame that I didn't lose my extra muscles that I had prearranged.
Roni DIf someone reserves a truck and you have to call a day before stating that it's unavailable, I would suggest that someone either drives a truck to that location from another ( if more than 15 miles away) or give a good discount. The gentleman at the Concrete location was very helpful and friendly! The manager was nice enough to find me a location better then the service lady suggested to me, and give me the extra miles on the truck that was now needed, so that was very kind of her and helped resolve my issue in a very polite way!
Sheri DThe cost was way too much for a short move!!
Kelli SDon't like how it turned out
Mindy MFuel was not full when picked up. I drove 22 miles and put over 20 in fuel to fill up.
Tiffany HThe representative had trouble using the Uhaul app. It seemed like she was doing things right, but the app was a bit... glitchy.
Evan HI made a reservation for BELLINGHAM and told the day before my reservation that I need to pick my reserved truck in CONCRETE, an hour away from the location I made a reservation at. In the future coordinate the online reservations with the available trucks / locations. I do not feel that I can count on Uhaul as a reliable company after my experience.
John CNothing, everything was great
Edward KThe pickup of the equipment was fine. The drop off was not good. These employees need to communicate better with each other to ensure customers don't have to fill in the blanks for them.
JENNIFER LThe staff went above and beyond. The rental hadn't shown the drop location, but she called support services and figured it out so I was not late to work!
Brittany BThe equipment was in excellent condtion and clean. Excellent Customer Service.
Jeff KGood service
Doug KThe after hours drop box could of been set up better.
Matt MThe person didn't know how to load a trailer so we ended up not getting one. I had rented a dolly and they didn't have one available told me to go down the street to get one. I was on a time budget. It just seemed like the person helping us didn't know much about u hauls at all. Very disorganized and did not feel confident.
Megan Pnot a lot of equipment. Staff had difficulty with website . took over 30+ minutes to finally rent a car dolly.
David GTrailer was not swept out by previous user.
Jeremy RLoved the Sales Rep!!
Stephanie RIt was a difficult time for me too be moving but after interactions with the customer service lady at this location, things felt much better. Very much appreciated the excellent service. Thank you U-haul.
If you require that a rental be turned in by 8 am then the office hours should also be required to open at 8 am.
Rhonda BThe details we specified online were not received by the Self Storage unit. This meant that we tried to pick up the UHaul with a self-entry before the storage opened and there was no key box, we had requested a certain drop-off location that we had to re-request when we showed up to get the vehicle. The staff person was very friendly and helpful, but it was clear that the UHaul systems communications were not aligned with their Storage facility. This was frustrating to have to re-do information we had already requested. We also lost about 3 hours of time because the truck was not available when we requested it.
Lindsey MThings are very nice for our size of community to have UHAUL available. As an older driver that no longer has to drive daily I would love to see outlying U haul places owning passenger cars and or Passenger vans which We could rent for the monthly trips to pay bills, see Drs., make purchases, etc--So I/we did not have to maintain a vehicle and have constant insurance to run our necessary errands Plus some service where the vehicle could be dropped off for our personal use as needed several times a month. More economical and environmentally friendly..
Latitia Fvery good service. quick in and out.
Patrick PU-Haul's computer system is a little difficult to work with. For this instance I needed a trailer and a truck and I couldn't order them together. Had to treat it as two separate transactions. Not a big deal though. The people at the Concrete office were fantastic!
Lisa LWe did not see any boxes for sale at the location
Elisha MWhen I picked up the truck I was not informed that I was not able to drop off the truck after hours at the drop off location. This was a huge inconvenience to have to keep the truck until the following day
Corrina HMy quote was not adhered to. Was supposed to be under 100 and almost doubled in price!
Ronnie LOffer a bigger selection of trucks on location
Royeen BThe new managers are coming along nicely with customer service. As always thecout going manager is an excellent Uhaul representative. I believe with here mentorship they will also become excellent Uhaul representatives. Lookin forward to a positime business relationship with them.
Corey B