I had to wait over an hour on my moving day to get the auto transport put on the U-Haul which is an hour I lost that I could have been driving. The person putting on the auto transport didn't seem to have done it before. I had to crawl out the trunk of my car once I drove the car onto the auto transport, instead of just flipping down the side of the auto transport so I could open my driver's side door. Once I finally got on the road for my 9hr drive, they called me and said I needed to come back so they could charge my credit card. I asked if I could just do it through the app or over the phone and they asked me to text them a photo of my credit card front and back. Then about an hour into my drive, they called me almost 30 times saying I needed to COME BACK because they gave me the wrong auto transport. The whole pickup experience was so bad and stressful. All I wanted to do was get on the road and drive to my new home.
Angela G
Customer Reviews for Coolie Autobody Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location was close to my home and easy to get to. The staff was very courteous and helpful as I prepared for my move. The experience was excellent.
Malcolm CThey over changed me I told her I needed the truck for 4 hours and she charged me for 6 I asked her why she did that and she fumbled over her words I only had it for a hour. I payed $15 for insurance all together for 3 miles I payed $47 while using a $19,95 box truck. Never going back there again. She thinks people are dumb.
VINESHIA MImprove the online experience
Edward MThey lied and told me the 142 was a deposit and the charged me for an extra day and didn’t give me back my deposit
Andrew C