Great customer service! I had never used a U Haul before so wasn't sure what the process of pick up would be, but everything was clearly and thoroughly explained and the truck was ready to go when we got there.
TUESDAY T
Customer Reviews for Crossroads Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Just want to say that for the time that I used this facility for about 5 years I was very satisfied, excellent service and a staff that was very friendly and knowledgeable, thank you guys very much enjoyed your service. Jerry H Leyvas
JERRY L | Expérience généraleFriendly staff but the 26’ van we rented had a very, very bad alignment problem that should be immediately corrected.
DANIEL MNo everything was very well done Thank you
MARIA F merci
JOSHUA TNo issues. Great service all the way around.
Lloyd R | Expérience généraleVery good location and excellent service
ISAM HNo problems with this unit.. rented it for several years as we are snow birds and didn't want to haul all of our stuff back and forth from Ohio. With plans changing we no longer needed the unit.
William S | Expérience généraleclean safe storage thank you
TIM P | Expérience généraleDifficult to drop off trailer. Not enough room Unless your a CDL driver. A member had to let me in the gate for me to drop off. UHAUL NEEDS to have a more convenient area for Intermediate drivers to drop off trailer.
SIMON PSeal at base of unit was virtually useless, rotted away, easily 20 years old. My belongings were alway heavily coated in a thick layer of fine dust/desert sand - HEAVILY. And this is even after I put layers and layers of sheets and tarp over all boxes and tubs! I understand some is expected as it is a desert environment, but, it was really excessive. I mentioned this one or twice to the office, but no change. Given that I was there 19 years you'd think they would remedy it...
CARLENE B | Expérience généraleVery courteous and knowledgeable staff. Facility was very well maintained. Thanks very much.
Joelenna M | Expérience généraleAgain, the worker was awesome, kind and efficient.
STEVEN BGreat facility, great staff!
Jim B | Expérience généralePrompt service, friendly and very easy to work with!
CHRISTOPHER HThe vehicle put my safety at risk and I wasn't able to use my rental for my entire period. I wasn't offered any compensation and I was also charged more miles than I actually drove
CHRISTOPHER LI am so very grateful to UHaul for helping me with our community annual Toy Parade. I could not do what I do without the use of the Uhaul truck. Thank you so very much
LORETTA GFriendly, helpful and knowledgeable staff.
AMELIA ZEmployees were very pleasant.
DAVID TTires need to be checked more often for conditiona d age. . I lost a tread of a tire on tje highway and was almost in an accident due to the tire / tread separation. Uhaul replaced the tire after I waited 2 hours on the side of the road.
Andrew TThe trailer worked perfectly for what we needed to transport. I wouldn't hesitate at all to use a UHaul trailer again.
W HKeep doing what your doing! No complaints
ANISSA AThis was very convenient to where we lived and the people were always friendly and it felt very secure and we didn't have any sort of bugs in our units and the grounds in the units were clean. Very highly recommend this.
DOUG S | Expérience généraleI had 2 units there for 5 months and no problems, friendly people running it :)
Michael B | Expérience généraleI had rented there is the pass. Great clean place. And friendly staff
Delores C | Expérience généraleThe computer was down and this led to a slow process.
Kathleen AEverything was great. Will definitely rent from here again.
Joe EFantastic facility and ease of use. Was in and out for my rental. Drop off was super easy. No need for improvement they are doing a fantastic job and wonderful customer service
jason kService was great. The rep explained everything in great detail. Very happy with renting from this location.
Debbie RGreat customer service!
THOMAS NJim was very nice, and explained the gas problem to me with patience when I was pretty upset about it. 100 % would recommend going to him for uhaul or storage.
Ashley MNice friendly people.
Paul S | Expérience généraleso was surprised that the location was closed on a Sunday but i found convenient parking and was able to deposit the keys without issue. Also like that it's located by a storage yard.
Adriane JS.O.
Jeffery THi, the first time I have ever used a car hauler and I was very impressed. Good service in Arizona and easy to load the car and strap it down and great service at the drop off location. Thanks Tom
TOM ABad communication between employee and i. Employee mentioned i can retunr trailor on Monday 2/5/24. I rented for 24hrs saturday. I asked employee if i can return sunday but he said they were closed and to just return monday Before 3:51pm. I get a call during work at 9am by new employee asking why i have not returned the trailor since i rented it only for 24 hours. She threatened to charge me 3 days for the rental when the other employee said there will be no charge. I took time off work from mesa to please this company after i was told otherwise.
Gustavo PBrad was very courteous and helpful. Glad that I found this location. Everything I needed was right there. Easy to work with and get the job done.
Susanne SSo happy with how friendly and quick everything went!
Kelly LPlease oil/grease seat adjustment bar so it will move easier. Merci.
ONDINA LCustomer service on their my call to them. I was on the whole over an hour and wouldn't get the situation resolved. We need to work on time on hold
Mitchell MEveryone there was super nice and helpful and I the storage units were great I would definitely recommend cross roads storage units
Cindy B | Expérience généraleGreat place, clean, safe, and staff is awesome to work with. Kept my stuff safe for 2 years!!
Mark Z | Expérience généraleCustomer service is extremely professional and courteous and quick to take care of my needs.
BUTCH CHire employees that are knowledgeable of job duties. Customer Service Representative was HORRIBLE even hung the phone up while I was trying to create an account....HORRIBLE, HORRIBLE, HORRIBLE!!!! The female who lives on property was unprofessional, it appeared she didn't know what the hell she was doing!!!!
Laureen AWe Love the Customer service and we will come back again
Eudiel VScanning back of D/L a pain in the a$$
Kevin SI've been with crossroads U-Haul for years and they have been a lot of help thank you very much
Frank RWell Done !
Rick Rbetter brakes and steering
Richard GEvery thing was find good people good information thanks
John TYou guys over charged me where very rude and wouldn’t listen to anything I had to stay and had no consideration for the fact that I had a medical emergency and was urinating blood I will never rent from you guys again and I will tell anyone who ask me not to
Isaiah HThe dissatisfaction was actually from the app... It only allowed me to pick from 4 locations all being out of the way from my end destination. I was okay with the self checkout option it was convenient should I ever have the need to rent from U-Haul I think I would choose that option again.
Guadalupe VGreat!
Tallulah S | Expérience généraleVery prompt drop off. Very friendly and convenient
Mark MYes if I ever need a storage this will be the first place I'll look for sure. They where every helpful too. And yes I would recommend it to all of my friends for sure. Once again thank you so much. 5 starts for sure. Sue Tellez
Susan T | Expérience généraleExcellent service à la clientèle. Super helpful and super nice
Mike BAccess hours to facility very convenient. The whole facility very clean and upkept. Security is great and very friendly staff. Five star rating! I recommend Crossroads Self Storage!
VINCENT C | Expérience généraleWonderful staff in time of need!!
Annmarie B | Expérience généraleI was unaware of a 24/7 pick up. I had no idea how to get the keys or how to enter the information into the mobile app. We knocked on the door and the manager answered and assisted us on her day off! Talk about service !!!
Patrice JVery good service, helpful and knowledgeable.
Richard JVery friendly
Darren JLisa and Jim were awesome to work with."⭐️⭐️⭐️⭐️⭐️ Had my storage room for 4 years and they went above and beyond to help with any questions I had. I highly recommend this storage facility!!!
kathy l | Expérience généraleAbsolutely horrible experience! Was given a dirty truck inside and out then they charged me $
Ashli MEverything was as it should be!
John Rworker was helpful when returning the car trailer, check in went very smooth
Terry FImprovement has to do with Uhaul Corporate, not the branch. I had the truck for an extended period of time and wanted to extend again. I was told by a manager at Corporate that I had to take it in to the branch and turn it in, then recheck it out. It took time out from my day and was an inconvince to me. My credit card was charged every time I extended and went through fine. Is my money not good enough, that I had to be put out and made to feel like a thief or someone who is mistreating remap property? I almost ceased any business with Uhaul at the time, but Nancy at the branch was very professional and apologetic.
Bonnie WYou all do great.. Fast speedy service
Emmily MThe agent was great. Friendly and very knowledgeable. Much better than my last experience in Arizona City.
sharron yNothing everything was great.. Great customer service very friendly clerks the day i picked up and when i dropped off. Will return due to service.......
Emmily MI only recommend this location if the manager Lisa is held accountable for authorization of my funds for the remainder of April without any approval. Lisa is not fit for anything requiring customer service or general courtesy. Her attitude and shrewd gestures upon multiple encounters hindered my decision of extending vehicle and returning it with her present. Please fix this for future customers I referred already.
Emmily WMaybe have a fuel gauge to know how much to replace, or, just keep it topped off knowing you'd have to top it off on return. I always end up putting more petrol in so I dont get boned on the return/drop off. Great staff, great rig! Thanks Brad! You rock Cada Grande
Brian HThey were the best Uhaul experience I ever had. 5 gold stars!
Kenny MSpent 8 months there and always found the owners & worker very easy to work with and always ready to help in anything, including rental of the trailers.
Dudley N | Expérience généraleAlways a friendly environment I have had a storage unit here now twice and they always had great customer service
Marcos C | Expérience généraleThanks for a great and secure storage facility.
Elizabeth L | Expérience généraleCompletly satisfied and would refer and rent again
Alvin HGreat place for storage
Jerzy Z | Expérience généraleLisa was the best! & Jim was always helpful. I only left due to medical stuff.
MIKE M | Expérience généraleGreat staff always helpful, my close out was so fast I was very impressed. Will definitely use again if needed.
Ervin J | Expérience généraleWe utilized this storage facility for 2 1/2 years. Never any problem at all. No rodents, snakes, etc.
Wayne H | Expérience généraleStorage rooms are clean and easy to access. Prices are decent. I recommend them to you!
Erin M | RéservationThe office ladies were fast and efficient. The unit was clean and ready to go. I booked the unit only one day in advance so felt lucky reaching such nice people. Merci.
JUSTIN L | RéservationClean and the manager is friendly
Paris R | RéservationQuick and easy process
Jonathon A | RéservationJust a small town little storage yard. Kept clean, nice office staff. Hard to get truck around with so many parked cars and trailers.
Emily S | RéservationClean units, good security, friendly staff (worked with Brad), comparative pricing.
Michelle S | RéservationNice security setup, friendly staff, wide rows between locker units.
Michelle S | RéservationActually had to delay my move but Nancy was super helpful and looking forward to getting a unit from them.
Robert P | RéservationExcellent facility and easy access.
STEVEN P | Expérience généraleStaff was very nice and easy to work with, Very observant.
al c | Expérience généraleWhen i was taking my stuff out i made one load and took my lock with me cuz my stepdaughter was going ti get What was left and before i could even get home with my load they called me and asked about.
timothy a | Expérience généraleFriendly staff and easy to move in.
Jessica L | RéservationGreat people and easy to move arrownd
Sergio A | Expérience généralePeople working there were very nice and helpful.Unit nice and clean, great experience.
Peggy A | RéservationVery courteous and helpful customer service.
Geoffrey S | RéservationThey are very nice, understanding, helpful
VIOLA F | Expérience généraleVery nice and secure facility for storing my 5th wheel trailer. When in contact with the staff, they were very helpful and pleasant to converse with. I would recommend the facility to anyone.
KEVIN P | Expérience généralenice manager and really helpful, thanks
ERVIN H | RéservationNo problems with our move in. Lady who we talked with was very nice.
MATTHEW k | Premières impressionsCustomer rep was professional friendly polite and the experience was great.
OMAR M | Premières impressionsThe office staff are very accommodating and helpful. I like the security features.
SUSANNE J | Premières impressionsFriendly, helpful facility. Was pleasantly surprised that there was electric in unit, which made plugging in a lamp, for an after dark move in a lot easier. Merci.
Privacy R | Premières impressionsvery helpful staff thank you
Privacy R | Premières impressionsJim and Lisa helped me out so much. Did all the work left me with NO headaches. Merci!
Privacy R | Premières impressionsMike was awesome and helped out in every way he could.
Privacy R | Premières impressionsI was immediately put at ease after meeting Jim. He went over every detail of how the unit operates, assuring me my belongings will be safe. I will highly recommend Crossroads.
Privacy R | Premières impressions