Very clean, convenience, availability, customer service , fast Everything was great, no complaints
ANIXA P
Customer Reviews for CubeSmart Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Debris left in back of truck by prior user and also was a american flag left in back as well as alot of yard debris. Also rear gate was left open and I didnt realize it till after I got back to my location
Matthew KI knew that I was going to be late returning the truck and called the location. I spoke with a very professional very who listened to my concerns and alleviated my worries.
FRANK JFast friendly service
Jeffrey LMy drop-off experience was fantastic. It was located in a safe area of town, the young woman who checked me in was quick, competent, friendly, and professional. I was finished within a few minutes. I would definitely choose this location again.
KATHERINE TFriendly and efficient!
THOMAS LWell maintained vehicle. Friendly, efficient staff.
MICHAEL CNo key drop box.
Taylor SExcellent service à la clientèle
JOHN Every fluid experience, very pleased
WILLIS TGreat experience , the staff was especially professional and helpful
MADELENE RI don't give excellent very often, but these folks were excellent.
GEORGE FGreat location great personnel.
Inger BCustomer service was wonderful
Shawna CVehicles should be inspected completely on return. Vehicle smelled so bad, had to drive with windows down. Upon returning the vehicle, found the source of smell. Onion in a zip lock bag. Also reserved the vehicle for 24 hours online. When arriving to pick up vehicle at 4:30pm was told that because they close at 2 the next day. I would have to return by 2:00pm. Offered no change in rate. Should have been made aware of this when reserving online.
Travis NExtremely understanding and helpful during a stressful time with trying to move.
Janet FHave more choices available
Lawrence VOut of business hours drop off
Juan GThe truck was a rattle trap. Dirty, front end out of balanced. Hours of operation is not very convenient. They do not honor reservations. What is the purpose of having a reservation and someone walks in with out one gets it. I will not be back
Randy HI was supposed to pick up the uhaul at 2 o'clock I was 5 minutes lwhen I got there the car dealership called because my car broke down the day before so I was sitting in my friend's car talking to them and the representative walked outside at 210 and left for lunch with a note saying they will be back at 330. So my friend who had left work to bring me to U-haulHad to sit there with me until the woman came back. Then when I brought the truck back the next dat 1 fifthe U-haul representative was not there to check in the Truck. I asked her if I was needing it for extra time or something could I pay the difference and bring it back after 2 PM and she said no if you don't bring it back by 2 you'd have to bring it back Monday when we open again. I have never dealt with the location like that befor I've always been able to drop off a truck and leave the keys in the Dropbox. Since I had to pick up my car by 6 it was quite rough not picking it up at 2 o'clock and having to wait until 3:30 because that took away 2 hours of loading itAnd just threw off my whole day. It was a very stressful weekend and the u haul location added to that.
Danielle BThe assistant at this location was tremendously helpful, I would recommend this location to everyone. The van was clean and ready to go. The only thing I would recommend is having a dolly to help with heavy items. 10 out of 10
kathleen lPersonnel amical.
Dane JGreat staff
Jeff MI rented the U-Haul at 11 AM on Saturday and returned it at 12 PM on Monday and I got charged three days because this office is closed on Sunday, otherwise I would have returned it on Sunday. And I rent a lot of Uhaul's with the type of business I have. Thanks
Tiffany FAllow for after hours dropoff or an alternate location.
Christopher WMore employees to help.
Anne GTricky to get in the small parking lot if there are two or more already there, a bit tight.
Darby DGreat customer service from two hard-working employees!
KATHERINE BMr. Ron was the most amazing manager to work with! He took such great care to every detail of my experience! It is a stressful experience moving in many cases. Mr. Ron saved the day & right before Mother's day. Thank you Mr. Ron for going above & the care you exhibited. Thank you also to the staff at the Sebastian Cube Smart/UHaul. Very grateful & excellent experience both times.
Pamela HEverything was easy and quick
thomas fBest place to rent a uhail - everyone was awesome
Jeremy HSmooth transaction
jack gThis is my favorite U-Haul place to go
Jeremy HAmazing quick experience with this location.
Rytyl RJasmine was warm, friendly, quick, and efficient. Thanks again, one less thing to stress over on a very hectic day!
Shirley DMr Ron was Extremely helpful and went out of his way to help us with our issue and found us a cart. He was like the energizer bunny helping. Jim Burroughs.
James bKeep doing what your doing! Winners in our book, folks that care about their job and people.
Beverly Abeau travail
Willard KIt doesn't get any better than the service at this location! Highly Recommend!
George F