Customer Reviews for Custom Bunk Beds
(U-Haul Neighborhood Dealer)

4 459 évaluations

2425 Willow Av   Antioch, CA 94509
(Off E 18th St near cemetery)

(925) 757-2587

Heures d’ouverture

  • Mon-Fri: 10 am - 1 pm
  • Sam : De 9 h am à 3 h pm
  • Dim : De 9 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(925) 757-2587

2425 Willow Av
Antioch, CA 94509
(Off E 18th St near cemetery)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 10 am - 1 pm
  • Sam : De 9 h am à 3 h pm
  • Dim : De 9 h am à 12 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Didn't even give me the right truck. I paid for the 10 foot and I got the 9 foot

Dean C 
Évaluation :
5

Although the van was clean on the outside, the last person to rent the van had loaded concrete in the bed and had not cleaned it. I contacted the location's maintenance person, who, without hesitation swept and washed the van's bed clean. Thank you, I appreciated his efficiency. Merci.

JAMES T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TREVON D 
Évaluation :
5

Nothing to improve. Everytime we need a U-Haul, this is the location me &y wife go to just because it’s the Cleanest, more options & the staff is always on point with their services.

JACOB N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAIZULHASAN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN R 
Évaluation :
5

Great service

TIPASA S 
Évaluation :
1

We had the worst experience, the trailer smelled like manure, we bleached, vinegared and pine soled the back and still smelled.. would never rent from this location again.

Edwin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAITH B 
Évaluation :
4

Very limited hours. Other than that, the service was very good.

PETER M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCISCO R 
Évaluation :
4

Everything went smoothly.

WILLIAM S 
Évaluation :
5

I just love Nan excellent customer service

AMBER G 
Évaluation :
5

My Rep.eas amazing, get more people like her, I was in such a time restraint, she made transaction easy. Merci

NESTOR L 
Évaluation :
5

We always appreciate the top quality customer service and support we receive from this location as our family members move over the years We highly recommend this location for all U-Haul Rentals in the East Bay Area!

Anthony S 
Évaluation :
5

Very easy check in and out, very convenient

Jose G 
Évaluation :
5

This u-hall location is definitely the best I've dealt.with.No improvements. necessary !

RICHARD W 
Évaluation :
3

This location required a 90 mimute round trip. Also. Pickup location changed an hour before Pickup time

BYRON T 
Évaluation :
1

The female at the front needs to work away from interacting with customers. She has no person skills. She kept shouting orders to the male who was trying his best and very polite. The line was out the door and it was extremely hot. Unless she leaves I will not return and for sure never recommend it!!

Joan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLANTHIS J 
Évaluation :
5

There were limited trainers in the area. Hopefully there's a way to have more trailers available.

MARK A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S 
Évaluation :
3

It was crowded, people were rushed through, given minimal instruction. Though I had an appointment I was not given priority over walk ins. I was escorted to the truck given quick instruction on taking exterior photos. No check of interior (which the windshield was filthy on the inside suction marks all over it). No run through on verification of lights working. And much to my dismay discovered the ENTIRE WINDSHIELD WIPER ARM WAS MISSING! THANK GOODNESS THERE WAS NO RAIN OR ICE on my drive as that is a MAJOR SAFETY ISSUE OF VISIBILITY WHILE DRIVING!!! TRULY DISAPPOINTED in the location NOT DOING A ROAD SAFETY CHECK PRIOR TO LEAVING THE RENTAL LOCATION. They convey THEY HAVE CHECKED THE VEHICLE ENTIRELY FOR YOU. LIVE AND LEARN-CANNOT TRUST A UHAUL LOCATION TO TO THEIR RESPONSIBILITIES FOR THEIR CUSTOMERS.

Juliee H 
Évaluation :
2

It was clean. The steering was all off. It felt like i was drifting. So I didn't feel safe driving. But I was treated well and kindly by all staff. The truck just needed some maintenance. But overall they are ok.

MONIQUE W 
Évaluation :
5

Friendly and accommodating, good job!

TROY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS B 
Évaluation :
5

Tramon was super friendly and helpful. This was the easiest rental I've ever made and intend to come here for all my rental needs.

John D 
Évaluation :
5

The back of truck where we loaded our home items to move had red paint or something that got all over our home items. I've taken pictures of everything that was ruined. Please contact me I feel we should receive a credit. (925)864-3763 Kristina

Kristina P 
Évaluation :
5

Very happy with over all

JOSUE O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE C 
Évaluation :
3

They have what you need

ROBERT H 
Évaluation :
5

Thank you for your excellent customer service, much appreciated! Sincerely, Fred Allen

FRED A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theodore B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammany B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammany B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna M 
Évaluation :
5

Give back deposit in a timely manner. Two business days and im still waiting on my $72.00. It does not take a bank longer than a day or two to process money refunded electronically. This process is solely how the company sends the money back to its rentee. I took care of the truck and brought it back at the time I was supposed to so my money should be handed back to me timely. I'm broke from moving fr

KILEAH L 
Évaluation :
5

This was a streamline process. Staff was great. Location was great. Equipment was good.

VALARIE P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CALEB P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRIUS W 
Évaluation :
3

This unit was a little wobbly on the road it seemed to wander back and forth in the lane! Other than that it was ok.

TROY S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSALAND H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDA C 
Évaluation :
5

Car Trailer was very steady and drove GREAT!!!

TROY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H 
Évaluation :
4

Transmission was not shifting timely showing that it needed to be serviced. Other than that, the experience was okay.

DOUGLAS W 
Évaluation :
5

Rien

DERRICK W 
Évaluation :
5

After 2 other rentals fell through, they got it done. Need to increase their hours open.

Diana C 
Évaluation :
5

The lady who is in charge is a true professional and the guy who helps her is super sweet. I liked the fact that you could return the truck even after hours

ARTUR N 
Évaluation :
5

The service was great.

BARBARA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C 
Évaluation :
5

S.O.

Benjamin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CEZAR T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN C 
Évaluation :
5

Really check your equipment/ the tie downs for the truck trailer one was ripped on the drivers side didn't notice till I loaded the vehicle and had to improvise and make it work with a tie down that I bought.

CLEMENTE L 
Évaluation :
3

Front counter personnel not very friendly Front shocks were horrible, needed replacing Vehicle has 108K plus miles on it and showed inside and out Was not completely full of fuel, gauge registered differently when I filled it (took pictures of before and after)

Kenneth N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD R 
Évaluation :
5

Nothing I was very satisfied

MYRA B 
Évaluation :
5

Staff was friendly and helpful

Dyanna E 
Évaluation :
5

good customer service

ANNIE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean B 
Évaluation :
5

Same as the place in Stockton. Everything was pleasant

WALTER C 
Évaluation :
5

Great costumer service. After making reservation at a different location, was quickly contacted by Willow location noting change of pick up due to inventory. Everyone was super helpful and pleasant. I had to make a late minute change, which was quickly confirmed.

ALEXANDER H 
Évaluation :
1

They double charged me the total prior to rental and after so I had two $120 charges to our account. I know they said it'll be refunded but it's very inconvenient

VINCENT F 
Évaluation :
1

The lady at the front counter is very rude and disrespectful to customers she needs to not be rude and learn how to talk to a customer

RASHAWN B 
Évaluation :
1

Mauvais service à la clientèle

KHWAJA S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL G 
Évaluation :
5

The front desk gentleman was absolutely helpful,friendly and the customer service he delivered was excellent. I would definitely recommend this site. This site is always full of trucks and equipment to meet the needs of the community.

CARLA H 
Évaluation :
1

This review is for scheduling only. The service was horrendous.

RENEE G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARINA M 
Évaluation :
5

I had a really good experience with this location. From the office to out on the yard very friendly & knowledgeable People.

MARTIN M 
Évaluation :
1

Custom Bunk Beds UHaul did me well. They got me on the road but only after having to drive 30 minutes to them in the opposite direction of my move because Monument Blvd UHaul (Concord) sent me there. I made a reservation to pick up in Concord, had my reservation / confirmation but I was told they didn't have my reservation or my equipment! And this was after standing in line for 25 mins! The staff member actually gave me some attitude, was not apologetic, and didn't even look at my phone with all my reservation information. Anyways, he told me Custom Bunk Beds UHaul were the closest that had my trailer in deep Antioch. A call to them was never made by Concord to assist and expedite my process. In this situation I thought for sure I would be comped in some way. Maybe some furniture blankets, a dolly... something! NADA! I wish this was for Monument UHaul and not Antioch's Custom Bunk UHaul. Antioch came through for me, but overall an overwhelming poor customer service thanks to Monument Concord UHaul.

DAVID E 
Évaluation :
5

Rien

JARRETT B 
Évaluation :
5

Easy drop off! Friendly & efficient gentleman.

Bobi J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA M 
Évaluation :
4

It went well quick and easy. The person that was working that day was very helpful.

CHAD H 
Évaluation :
5

Staff was efficient and helpful. Process was easy. I am, and will continue to be a repeat customer.

PAUL C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C 
Évaluation :
5

Big trucks need to be mechanically inspected our engine made funny noises and the tires needed air. I do often wander how safe they are each rental time. But great customer service

Glenda K 
Non les évaluations ont été soumises pour cet établissement.
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