Process was easy. I was dreading moving my daughter but it went very smoothly with the truck and appliance dolly
Deena M
Customer Reviews for D&C Rentals & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly and helpful
DONALD LEverything was exactly as explained over the phone. The costs were clearly explained. Only way it could have been better would be for a free cup of coffee to be included. Just kidding; let's be realistic.
JENNIFER AI did not want to be late returning it would have added a whole day. Maybe change that to like a half day charge. I was on time and all service was great
TIMOTHY WI scheduled a 26 ft truck and when I arrived I was told it was out for service and was given a 20-foot truck and still had to pay the same price so I wasn't very happy about that
DEBRA WLocation was closed so I didn't interact with anyone. Just dropped truck off and left.
Dylan DMost expensive U-Haul I've ever rented. The cost per mile increase on top of every other typical charge adds up to---> it'll be cheaper & easier to hire Two Men & a Truck next time.
CHRISTOPHER REverything was quick and easy to drop off. The people at this location are great to work with.
Jason WJust dropped the truck off. Easy key returns
PATRICIA LOnly spoke to them over the phone, but they were friendly and glad to answer any questions I had.
JOHN Monly get 30 miles before charging and when my wife called about this she was told thats the way it is not doing anything poor customer service, wouldnt ever recommend this place
Willard CThe staff was very kind and helpful. When I arrived to pick up my truck and trailer, they had already hooked it up and it was totally ready to go.
Michael PEasy transaction friendly service
DANIAL CThe U haul app needs work and when I called he said last location was 0,3 miles from drop off. It was in same spot I picked it up
MICHAEL HI have been to this business three or four times over the last two years and I highly recommend this company!! They are always nice and helpful and offer excellent information!!
Joel SI always rent my U-Hal trucks U-Haul Neighborhood Dealer On Keystone Drive!
David PThis review is not a reflection on the rental location 1st. I reserved a week in advance a 26' truck along with 2 furniture dollys The day before I get a call that said there are no 26' trucks available in my city The lady was very helpful and we decided I would drive 25 miles away to Mayfield KY to get a 26' truck She agreed to give me a $50 credit to cover the additional miles I had to drive just to get and take back the truck in a different city I realized the morning of the rental that she actually reserved me a 15' truck. So I had to make the changes on line which made me go to another location in Mayfield In the end, I had to pay for the furniture dollys that were not able to be provided, and the extra miles with no credit applied On top of that, the truck was a literal piece of junk....it did the job, but this truck really needs to be taken off the road.
Brett PAgain it took forever to get the app to work
Reece SThey didn't inspect the truck with us nor make us aware of any possible issues with the truck so in the "DESCRIBE DAMAGE" the comment they noted "CUSTOMER ACCEPTS THE RISK OF WATER DAMAGE" isn't true-we didn't know that was a possibility. The customer pick-up app on our phone wasn't user friendly. We had to open the phone, take a photo of the odometer, then go back to the U-Haul app to upload the photo. There should be a button in your app that opens the phone so you can take the pic then upload/submit it. Also the customer shouldn't be able to change the fuel tank level, only verify or take a pic and submit that. The 1/4 tank was changed to FULL, likely when we were trying to upload the odometer photo, so that caused a huge charge when we returned it.
Nancy Jneed to lower the prices too high.
Deborah DAll good.
PAM WEverything went smoothly, the price and service was great. Thanks
Constance EI went through the WHOLE pre-registration and payment. When I got there, it still took an hour and 4 phone calls to U-haul. The private people were very nice, but my experiences with U-haul have been very bad.
Mark FMAKE THE ONLINE CHECK IN (OR WHATEVER YOU WANT TO CALL IT) EASIER TO USE!!!
Zach DDidn’t want to help me was rude when I brought it back
Kyle WThe drivers door seemed a little unsafe! When driving the drivers door would rattle like it was going to open . Every time I've rented a U-Haul the gas has always been either empty or less than 1/4 of a tank. If your going to charge for gas, then put gas in the tank!
WILLIAM JI originally had a reservation for 10ft truck online w confirmation 24hr in advance. I called on the day I was supposed to pick it up only to find out my truck had been given out to another customer. I then called another location and they surprisingly found a replacement truck at the same location I originally submitted my reservation only to find out I had to PAY yet again 郎 I was quoted $19,95 + mileage and no mention about the $100 deposit. Very disappointed, Not even a discount nor refunded on my original reservation. Beware
James KPassenger door leaked air badly where it looks like someone used a crowbar to get in during a previous rental. Also, engine light came on after 70 miles.
Jonathan BRien
Daniel DI needed an open trailer for a one way rental. In the area I needed the trailer most of the U-Haul dealers would not do one-way. That caused me to drive 80 miles to get the trailer I needed. Closer would have been much better.
Greg CHelpful and courtious folks.
Andrew VStop over charging customers. Charging an $85 hold then charging $100 for the whole thing is ridiculous. I am still waiting on the extra $85 to be credited back to my account. Not a happy customer.
Thaddeus KStaff is very good and very helpful.
Stanley GSTAY OPEN UNTIL 5:30 FOR PEOPLE WHO CAN'T LEAVE WORK EARLY.
Alice RPrices are way to HIGH
Thomas CExcellent customer service.
William HVery helpful and friendly people. Not much you can do to improve on what they were already doing.
Richard M