This review is not a reflection on the rental location 1st. I reserved a week in advance a 26' truck along with 2 furniture dollys The day before I get a call that said there are no 26' trucks available in my city The lady was very helpful and we decided I would drive 25 miles away to Mayfield KY to get a 26' truck She agreed to give me a $50 credit to cover the additional miles I had to drive just to get and take back the truck in a different city I realized the morning of the rental that she actually reserved me a 15' truck. So I had to make the changes on line which made me go to another location in Mayfield In the end, I had to pay for the furniture dollys that were not able to be provided, and the extra miles with no credit applied On top of that, the truck was a literal piece of junk....it did the job, but this truck really needs to be taken off the road.
Brett P.
D&C Rentals & Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mayfield, KY 42066
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- 4,0 - Cote moyenne des clients
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Again it took forever to get the app to work
Reece S.They didn't inspect the truck with us nor make us aware of any possible issues with the truck so in the "DESCRIBE DAMAGE" the comment they noted "CUSTOMER ACCEPTS THE RISK OF WATER DAMAGE" isn't true-we didn't know that was a possibility. The customer pick-up app on our phone wasn't user friendly. We had to open the phone, take a photo of the odometer, then go back to the U-Haul app to upload the photo. There should be a button in your app that opens the phone so you can take the pic then upload/submit it. Also the customer shouldn't be able to change the fuel tank level, only verify or take a pic and submit that. The 1/4 tank was changed to FULL, likely when we were trying to upload the odometer photo, so that caused a huge charge when we returned it.
Nancy J.need to lower the prices too high.
Deborah D.All good.
PAM W.