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ALEXANDER L
Customer Reviews for D&L Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I did not get the U-Haul I had originally booked but she did give me a free day. This happened to me last year when I moved and I never got what I booked . It's not the Timmins store fault she was wonderful this is a business problem . What kind of fly by the seat pants operation are you Running just rolling the dice if the requested size U-Haul will be by chance there is beyond me. You guys then called me yesterday pressuring me to bring the U-Haul back in Thunder Bay and screwed me royally with a 26 foot U-Haul more in gas and horribly hard to drive and back up and unload . This was brutal and I can't believe a year later after this happening to me it happened ago. I can't be the only one
Dana LWhen I dropped off the unit in Timmins no one inspected it I then was charged a $50 cleaning fee? Really
PIERRE LQuick and easy booking. They did charge me a $150 deposit that i was not expecting.
Florence SThis location is excellent, the young woman coordinates everything very well and went to extra lengths to book my trailer even with internet issues.
Steve RGreat service! Friendly and accommodating
SHAUWN WHad problems with online return. Other then that, all was good
Yvon VGreat experience. Trailer haules so well. Convenient tie points for securing trailer contents.
WAYNE CI ask to pick up in Swastika and I ended up driving to Timmins to pickup my rental at my cost which I found so inconvenient.
Stanley DStaff was great and a pleasure to deal with. The online ordering though was not the greatest. Created confusion, but thankfully the staff made things easier for me.
RHAIN MGood service
Amarjit SI would close this business down. First off the rental was scheduled for pick up on the Thursday at 8 am hwy 11 was closed due to weather cool I called and advised I would pick up as soon as the roads opened. When I called at 3 pm I was told keep driving and I could pick it up then I was told due to the weather they had to clean the truck off and undig it. So we would be able to pick up Friday at 9:45 am. When we get there the truck is not dug out and is still covered in snow and stock on ice. Well my husband is shoveling the truck out and clearing the truck off it wouldn't get unstuck as it is on ice I go in and ask for assistance I get told haha ya summer tires will do that well in my head your a damn tow company running a uhual business it is your responsibility to make sure the trucks work but ok haha funny I know the lady response well what do you want me to do. My response well your a tow company use a tow truck and pull the truck out oh I have no trucks there all on the road. Are you flipping kidding me
Tanya MDropped off after hours. No personnel needed
Shane MClean parking lot
mike kThis place is a disgrace, was closed for 4 days because lady had a hockey tournament
DARCY CStop being assholes.
ROLAND BOnly issue which is no one's fault and is out of their control is the unit covered in snow and frozen but that is what you can expect living in the north
LEO MService is friendly and knowledgeable, always good to deal with. Thank you Tom Raymond
Tom RDe-iceing connection points (or protection of those points from freezing rain)
BRUCE PThe staff were extremely accommodating and helpful. They stayed late on New Year's Eve to help me and when I was unable to get the truck out of the parking spot due to ice (and the truck inexplicably not having winter tires in northern Ontario), they were able to tow me out and get me on my way.
PAMELA SVery helpful and friendly knowledgeable staff
Michel VBe less hostile with people & learn more about customer service
NAVDEEP DStaff very friendly, helpful. Always a pleasure to deal with. TR
Tom RNot clean covered with snow and staff is not professional
Mandeep SThank you for your support
BRENDA PBooked a dolly there were non available I was never informed prior of the fact
MARTIN Plater hours for pick up and/or possible pick ups on saturday.
Ralph PNothing, lady at the front desk very nice, ive dealt here a few times and i will continue yo do so. My experiance here is wonderful, thank you for providing uhaul and thank you yo the staff for a extremely pleasurable visit :)
Kallen PWhen someone calls to ask for a quote, please make sure you include about having to put a deposit down if you use debit.
SAMANTA PFire them
Jason WThe sells lady is all way nice to work with
mike cVery nice staff, very helpful, great communication, had my rental in great time. 5 stars
Andrew BWent after hours so can't speak to the personnel. Was easy to find. However, when doing the return equipment function in my account, the website wouldn't take my location and I had to call customer service to get it sorted out.
ZACHARY BRecaps should not be used as quality trailer tires one recap, totally peeled off
PETER SAbsolutely nothing, was my first time renting a uhaul and it was quick :) very satisfied with service.
KALLEN PThanks for a smooth and stress free experience!
GREGORY VDropped off when location was closed. Answered the phone even when they were closed. 2 thumbs up.
GORDON HNobody answers the phone everytime we call to inquire.
MANUEL DLocation was difficult to contact and had to physically go to the service provider. Reception was adequate could be a bit more informative with what is required when hitching a trailer to the vehicle.
JACQUELINE HNothing else service was perfect
MIKE JAwesome service and equipment. Will definitely rent again.
christ TThe truck box had a major leak in the front left side. Fortunately the items I stored in that area were waterproof and the path the water took on the floor avoided the matresses. Not sure if uHaul regularly checks for leaks?
Guillaume Tnothing
Don LService is excellent and the equipment is in good condition and quite affordable. I use the trailers all the time.
Rick MThe location and the people at the location were amazing. However; dealing with the U-Haul company itself to rent a vehicle was an absolute nightmare. Once a truck is reserved, and you receive confirmation of the reservation, it should be reserved. PERIOD. We ended up with a truck; but getting to that point of actually having the keys in hand was stupid. I reserved a 15 ft truck to pick up for 9 am, which I got, BUT a stipulation was attached that I would be downgraded to a 10 ft if the 15 ft was needed; AND I couldn't pick up that 10 ft truck until noon. Then the next day, I found out I was getting a 26 ft truck as the 15 ft AND the 10 ft both were not available. But I was getting the 15 ft rate. Fine. Then I get a call that the 26 ft is no longer available to me at all. And this is AFTER confirmation that I had it. The only reason I ended up getting the truck back was because the woman at the pick up location called and complained on my behalf. So, did I get a truck? Yes. But honestly; NIGHTMARE. I will never deal with U-Haul again and have already told people to beware if they choose to deal with U-Haul. I myself think you can do better.
Ray CGreat location, Friendly helpfull staff. The only negative part is actually the "U-Haul" payment system which is very finicky.
Clinton RStaff was great to work with. Very organized and efficient. Easy access to trailer. Transaction was quick and smooth. I am a very busy person. Thankyou to D & L Towing. Look forward to working with them in the future.
dino cPeople were great. Everything was efficient. Have rented before and will again. Already recommended to friends with projects.
Joseph RNothing I can think of.
PIERRE MExplain how the hitch works. I Brough a jack with me to attach the trailer to my pick up only to find out the trailer is so well balance that I did not need one.
Benoit NThis operator is super unhelpful and rude. I used them twice and both times they were the absolute worst.
Matthew Ahelp hook up the 6 x 12 trailer, I brought and used my own jack to un hook it
Marc W