Customer Reviews for Days Inn By Whyndham
(U-Haul Neighborhood Dealer)

Évaluation :

3

It took over 45 minutes to be able to pick up the truck that was "rented" and paid online. There was an issue with the milage from the previous renter that caused an error in the system. (not the pickup locations fault) * The windshield was cracked. * Almost Bald steer tire on the passenger side (have pics) * Violent shaking around 30 to 35 miles per hour.

Évaluation :

5

The pick up and drop off went smoothly and it was nice the hotel had 24 hr staff

Évaluation :

1

I had an issue with the size of the trailer. A 6' x 12' should be 6' wide, but due to the ramp supports it measured 4'-9". My fault for not looking. I contacted the number given on my brochure. I talked with a lady, and she was very helpful. She sent me over to another lady who was also very helpful. I contacted another location about getting a bigger trailer and had it scheduled. The lady transferred me to a gentlemen who was the most unprofessional arrogant dick head I've had the honor speaking with. He was completely disrespectful and offered 0 solutions. I explained to him my issue and he kept being an asshole. He ended up hanging up on me, so I dropped the trailer and bought a new one in the town of the drop off. I will never use U-HAUL in the future. 1 bad employee can ruin a company, if this person worked for my business I would have fired him on the spot!!!!

Évaluation :

1

When paying my initial payment by my Visa banking card someone at or affiliated with the U-haul system there in Salem hacked into my account and opened a joint account with my information and added their name to the account and caused my bank to freeze my account and my wife's account causing a financial crisis. Thankfully the fraud department at the bank caught this in time, the person had later tried to move all my funds into the account they opened.

Évaluation :

1

I rented from the Centralia because I like the staff and the equipment I can't say the same for this place they didn't have what I needed to rent the equipment

Évaluation :

2

Agent change my one way reservation to local reservation and the date of return. Took over 1 hour correct the contract. And no apology from the clerk. Manager corrected everything and was apologetic about mistakes made.

Évaluation :

3

Tina the manager did not want to go out in the rain so she just sat behind the desk and took the key.

Évaluation :

3

Have a better vehicle selection.

Évaluation :

5

Keep up the good work. Equipment was in good shape . I have had several trouble free trips. The 6×12 trailers ride the load nice and pull like a dream. U-HAUL has beautiful trailers.

Évaluation :

4

If possible book online to avoid a waiting. We did not have a suitable connection.

Évaluation :

3

Have the people that rent your equipment understand English a little bit better So there isn't no confusion.

Évaluation :

2

The place where I was sent to , who did not know what they were doing. It took an hour to check out and with no help still had it wrong. Had to get things fix at the turn in place.

Évaluation :

4

Everything went fine so I dont know what could have improved it

Évaluation :

3

I have used UHaul trucks several times over the years. I was very disappointed in the condition of the equipment. I will probably look at other possibilities when renting equipment in the future.

Évaluation :

3

The website was not working and would not accept another drivers picture. Ordered 2 furniture dollies but only one was available. Check in too long due to this. Staff was friendly.

Évaluation :

5

Thank you for the pleasant experience.

Évaluation :

5

S.O.

Évaluation :

2

be more specific on guidelines and rules. have an english speaking person working to be able to understand.

Évaluation :

3

This 24-hour location was fine. The truck was moderately clean. No public restroom at this site was a downside.

Évaluation :

1

Bad mileage and not done properly with information will be calling in the morning

Évaluation :

5

Very easy and cordial!

Évaluation :

5

Make sure equipment is in good running condition ours was in desperate need of front end alignment also make sure to alot enought milage for one way trips. The guide for gasoline refueling was wrong as we was on 1/2 tank before returning put 10,8 gallons in and truck was already on full. We were charged for 17 miles over the 112 miles alotted but nothing reimbursed for extra gasoline in even through we went by your guide.

Évaluation :

3

Very slow and not well informed

Évaluation :

5

There was Doritos on the floor of the cab.

Évaluation :

5

Staff was friendly and made the experience very smooth would highly recommend this place

Évaluation :

2

I'm still being charge for what I didn't use y'all are screwing me. I get inflation is going up but don't scam your customers

Évaluation :

3

I can't think of anything given the venue. The UHaul service was part of the Hotels operation and given the hotel was small, I didn't expect a lot of inventory. That said the equipment was in good condition and I received the help I needed hooking it up.

Évaluation :

3

We did not have anyone walk out to the truck with us to make sure it was clean or to even let us know which truck we were taking. The staff was very friendly though.

Évaluation :

5

The website could be more clear as to where to pick up the key. There was some confusion as to whether this was a remote site. The location staff were very helpful. The website was really confusing.

Évaluation :

2

I would like to know why I was charged estimated mileage twice?

Évaluation :

3

Accuracy. I rented truck with 46 318,9 miles on it. I turned it in with 46333.8. Not a lot but I was over charged about a mile. I took pictures at pick up and drop off.

Évaluation :

5

Well when I dropped off I had 50 miles range and drove 40 and the drop off charged me for over miles

Évaluation :

1

In twenty years of using UHAUL, I have never been more dissatisfied. The inside of the truck was dirty and sticky. The brakes were almost shot to the point of being dangerous. I should have taken it back, but I had to move; no exceptions, and was afraid there wouldn't be another truck. Then there is your logistics. I had to drive an hour to get a truck, so that added two hours of additional driving, plus the extra fuel. I have never had to go that far to find a truck. To make it worse, in the middle of the move, AFTER I signed the agreement, you decided to change my drop point. I had a drop that 5 miles away, but because you needed the truck 30 minutes away, you wanted me to deliver it for you. And at a threat of charging me if I refused. Your CS was very rude. Think about this from my point. I left IL going to IN, and had made prior arrangements to get a ride from my scheduled drop point. Now you change my drop point for which I didn't have a ride? You cannot do that to your customers and think this is ok. Frankly if I had to drive an hour to pick up my truck, so the next customer can drive 30 to pick up theirs. This ended up being a moot point, because like I mentioned, the brakes were bad and were getting worse. I was not going to drive that truck in any heavy traffic. I opened a service ticket and dropped at the nearest location. I hope for your sake, someone took it out of service until the brakes were replaced.

Évaluation :

5

It worked well,Only a few miles to pick-up,Lady was very nice.

Évaluation :

2

Picking up a U-Haul truck rental at a crack motel 20 miles farther out in the boonies than where I was supposed to was a bit unnerving. Was doing U-Haul business with the motel desk clerk who spoke very broken English and constantly diverted his attention to all kinds of other motel traffic (guests, mail delivery, etc.).

Évaluation :

5

Everything was great!

Évaluation :

5

Nothing I can think of

Évaluation :

1

Offer better rates then charge the customer what’s best for them

Évaluation :

5

The person that helped me hook up was friendly and helpful.

Évaluation :

5

They unhooked for me..which wasn't expected..excellent help & really nice people...thank you...

Évaluation :

3

On-line check in does not work U-haul website needs work