It took forever to return the truck. The guy who helped me kept making me wait while he helped other customers. He stopped helping me to help others. It took 45 minutes for the return.
Heidi L
Customer Reviews for Dhillon Gas Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The employee who helped me didn't seem like he knew what he was doing. Constantly stopped and asked questions from a coworker. Then chemo my receipt and he charged me for fuel even tho I made sure there was the same amount. As a matter of fact I took a picture of miles to empty it said 152 miles to E. I returned it with 167 miles to E but still was charged for a fuel refill charge. Would not recommend.
JACOB RDana, the cashier, went over and above while fixing the issues and got back some of the money we were over charged. BUT, point blank, they need a new, improved, FASTER program. Always a very long process renting and returning equipment, and ALWAYS way more expensive than other U Haul rentals!! Please, U Haul, look into helping these folks with a different operating system!!
Melissa HThey were trying to change me for gas I put more gas in the tank than what was in there when I started my trip
JEFFREY LThe clerk at the Pullman site had a very poor understanding of how to release the vehicle with speed, accuracy, and common courtesy!! For example, during the initial contact that Sunday morning, she stated that we needed to scan my phone as well as my current drivers license. I didn't have my phone. When I asked why the phone was necessary, she walked away stating that " I don't know you"!. I remarked that I've lived in Pullman 58 years, rented trucks several times from the previous owner in Pullman, as well as in South Haven. No one has ever asked me to scan my phone. I asked again, is this a new policy? She walked away, and openly refused to comment!! I had cooperated. I had paperwork from my computer verifying that the rental had been approved by the company. I also gave her my drivers license TWICE!! She just walked away. I went home. I got my wife who is on a walker. I came back inside of thirty minutes. We presented my drivers license and my wife's to a second clerk who was nice. She went in the back to get the aforementioned first clerk. This time, she returned, did not ask to scan the phone, and checked out the truck to me. This entire exchange took two hours!! It didn't end there. When I returned the truck in great shape, and in a timely manner, she insisted that she serve eight other customers first who came in AFTER me! That's adding insult to injury!! I need to speak to a U Haul administrator soon! No one should be treated this poorly to rent a truck!!!!
Tyrone BThe facility is slow and unaware on how to do the rental process using the available technology.
Tony GNobody onsight to do dropoff. Wasdone over the phone by a gas station employee talking to his boss at his house
Joshua W