Poorest customer service rat infestation
LARITA W
Customer Reviews for Discount Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The clerk that checked us in at the desk was super helpful!
THOMAS MGood customer service, but not ready at the opening time frame
JACQUELINE FEveryone Professional and informative. I left my glasses and the lady that checked me out helped me go over the contract
APRIL SOur trip was across Florida. The posted hours were open until 6. We arrived an hour after scheduled (which I couldn't change) and the associate was about to leave at 2pm. The driver side lock didn't open with the key so I had to climb in from passenger side. Speedometer was way off. Like most other trucks it smelled like smoke.
BRUCE OThe young lady that served me was very polite and professional
RHONDA OI received excellent customer service.
TELIA TThe service was excellent. The ladies were very friendly and professional. The process was very easy.
Maaria NMe and my husband was there not even 10 min. Soon as we walked in the service was amazing.The whole staff was kind,Friendly and very respectful.I recommend this location every time everything was 10/10
BRENDICE CGreat and efficient overall experience. Jordan in the office provided excellent customer service.
DEANNA BIt was not really clean and they forgot the equipment i already bought. I didnt even get refund for them
bugra aMy customer service experience was Excellent
JALYSA RAt the moment nothing, I had a great experience renting a Uhaul from this location, the lady in the front desk that helped us out was awesome and very helpful, thank you.
JOHN AI discovered I was assigned a moving van with very low tire pressure in the front two tires a few miles on the road. I turned around and headed back to the office to have the tires filled. The sales rep, Jordan Keast, told me to go to a gas station and fill the tires myself. I expressed that it was his (UHaul's) responsibility to provide a safe and properly maintained vehicle to its customers. He told me that it was his only van, and I could either fill the tires myself, or drive on them as they were. I was very disappointed with his response. I did end up filling the tires myself, having to pay an extra $2.00. I also drove an extra 8 miles round trip to head back to the rental site anticipating that someone from that office would fill up the tires. Poor customer service and a poorly maintained vehicle :(
CYNTHIA PYour service was great thanks
RONALD LEverything was above
EARL MThey were very nice and helpful especially given the circumstances with us having to move everything without notice or a reservation and especially since my mom had just recently had double bypass heart surgery and a total hip replacement and then losing everything but what we had except for what little we had in a storage unit. Thanks again for making this transition a little less stressful
Pamela MI love doing business with this site there are always a pleasure doing business with them
GLORIA BI rented a truck, it was great.
KEVIN SSignage on 56 st
LARRY WThe gentleman at the counter was very helpful 👌
CLINTON MI reserved a hand truck and they told me they didn't have one when I got there. They said to go to the nearby location to rent one but I was told they couldn't because the ones they had were reserved. I expected since I made a reservation for it , they should have had one for me. It made my move way more difficult than expected and took me longer. Now my back is killing me.
Dina MNeed more instructions for key return. There was just directions to "return key to key box". It did not say the code to the box, where it would be, how to ensure it was correctly returned, etc.
Luis SJust was a few small roaches inside the truck but overall it was nice
ANNIE AVery nice and friendly
Nikki TSend email advising of vehicles not being avail I requested a van I got there I was switched to a truck which no one updated me until I paid and got the keys and I was told after I said something that the van wasn’t working
SHARINA FAmazing workers there!!
Giovanni Shave your staff actually explain how your business works so customers dont end up overpaying and with charges they didnt expect
Brandon HShould be able to adjust equipment that was wrongfully added. Paying for something I'm not using doesn't seem right.
Juliette TThis discount people are all lied , I will never visit Discount . They are stupid
jean mAnd the employees was very kind I will recommend anyone to you all thanks for your help
Elaine HIt was an after hours drop off, so there was no interaction with anyone.
Clayton LTrès sympathiques et professionnels. Very clean office and grounds, Thank you!
Julianne DNever received refund for deposit and it’s going on 2 weeks now
Bridget RDoor lock broken. Dash console broken. No cruise control. Terrible fuel mileage for mid size box truck.
Jeffrey SGood customer service
Marva JEverything went smoothly. . Without a hitch ! Will rent again without any hesitation. Good job U-haul.
pedro sAmazing customer service, reliable, and very helpful reps.
Edwin MMerci
ramon aGot charged an expensive bill when I know all the miles I drove cause I drove my car behind the uhaul an I have lojack which can show your location . Probably will never use uhaul again.
krystle pYou guys are awesome, I wouldn't change a thing🎉🎉🎉🎉✌️
stephine cTellis and CJ were the reason I returned to that location. They were amazing.
Gigi RThanks
ramon aMerci
ramon aCJ and Tellis were amazing, professional, helpful and great personalities.
GiGi RGreat & helpful employees. Pleasant and was concerned for my rental. Merci
Carol DService was great! My man Tellis took good care of me. Very professional and a very nice young man. He's going to do great things for your Company.
kelvin hExcellent service, fast process, very professional personnel, accurate gas and mileage reading, and quick in sending the receipt. I wish all U-Haul stores are like this store.
Moosa YLook! You UHAUL service was tha Best I will recommend your service to everyone I know . Thank for a Great Job
Lealer S