My only issue is that i paid in cash and the hold was not removed from my debit card.
michelle m
Customer Reviews for Economy Heated Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing more is needed. I am happy with the equipment and the service
MIKK HRien
William KThe employee was very helpful and polite. The facility has a dirt lot and is a little tight. The employee assisted in backing and attaching the trailer. Overall a good experience.
Gregory DGreat friendly service
KRISTEN GEasy, friendly check-in......didn't get his name, but the guy we dealt with was really great. Location itself was dated, but would definitely rent from this place again.
Robert SVery good. Simple: in-and-out. Polite!
ROBERT KPlenty of space in the lot to maneuver and park the trailer. Gentleman came out to greet and assist, however I already had it disconnected and used U-Haul's online self return per the instructions which went smoothly.
CHRISTOPHER DSee above statement
George FFelt like I was an inconvenience for coming in the pick up and felt the same way dropping it off. I felt like anything I did was wrong. Even with parking the van. It was a dirt lot with no markings but my parking was still wrong and the worker corrected it by an inch.
ANDREAS AExtremely pleased with the service..
joe wGreat service
Sab GI was scheduled to get a uhaul from sandy bottom location who have wonderful customer service. The day before pick up i was changed industrial drive location for pick up. I let them know that i absolutely needed the the uhaul for 8am to get to my event in time. We got there and the gate was locked. Staff did not arrive until 830. Other patrons were waiting in line and stated this happens all the time. As a result I was late for my event and could not get in at my designated time. Causing a lot of issues for my business and staff. The women at the counter said she was late because she can barely drive due to 2 injured shoulders. Maybe she needs some time off? Or someone to help her.
Leslie LVery satisfying experience
keith bi was bounced around a bit which was a bit frustrating. i do realize this time of year that renting a small trailer is sometimes hard to be available. it all worked out down to the last hour..........
David MThe location was great but again U-Haul app and customer service was not great. The app never worked and wouldn't let us check out. It added another layer of stress
Kimberly Lexcellent customer service
JOHN CExcellent costumer care.
angelina gQuick and efficient pickup and drop off
Scott Ithe cashier was great
lynn hUhaul was in need of repair
Brett MEverything was great
JAMES GMaybe put a sign before industrial road so I would know when to turn. I passed it and then had to turn around. Otherwise it was nice and easy to use.
Carmen FThe woman in the office was very nice. The 20' truck I was suppose to get was stuck in the ice. There was a huge coffee stain frozen in the cup holder and because it was stuck in the ice/snow, it made me late to my closing. I had to get a smaller truck (15') and in result had to take more trips spending more money in the long run. Very upset and will not use again.
AUSTIN CThe move went well, and I was very satisfied with everything. Now I have quit a few moving blankets to sell. Bill
bill mFunctionally the site worked well but aesthetically it wasn't very inviting. The female staff member was professional, courteous and friendly. Great experience!!
Randy Kadjust bill for supplemental appliance dolly that we couldn't use
Rosemary LToo far out of my way to pick up a U-Haul. When people are moving they don’t have extra time to drive an hour out of their way to pick up a moving truck and I was charged for equipment I didn’t even get
Jennifer DVery straight forward and easy interaction. The woman there was very helpful in answering our questions.
CHRISTINE CThe customer service was friendly and helpful.
Brandon DWeb site did not work to good. Had to go back on a couple times
Dennis BVery helpful staff. Answered all my questions and gave very clear, easy to follow instructions on use of the trailer.
Paul BStaff were helpful and polite, A pleasure to deal will.
Scott FCustomer Service was impeccable
Laura KUsed less than an 1/8 of a tank and was charged $25 for gas.
Kris FI'm not sure the lady's name but she was wonderful. She was super helpful and pleasant.
Sean EMy experience was very fast and convenient and employee was friendly and helpful
David FLower mileage rates
Tom LThis was my 1st time renting from this location and had a very good experience. Pete was very helpful answering questions before and during the rental. Tom the area manager was very helpful when I had some challenges with the mobile check in- site not recognizing my location services on my cell. Will definitely rent again!
Steven LService was excellent and the staff was friendly but the engine light went on. Just recommend checking the vehicles.
Steven MI went to pick up my rental and I couldn't because I chose to pick up at the counter and when I got there, the guy at the counter said I was registered for a 24/7 pick up. I called the customer service # and she had to said I was registered for a counter pick up. The counter person said he could give me a code and the customer service on the phone said I was a counter pick up. 45 minutes later .....customer service changes my order to 24/7 pick up so I could have a code to open box for truck keys. I was so angry and disappointed in the company. Then when I went to drop the truck off, I dropped the keys of because the online service at wouldn't recognize my location. I waited on the phone for 15 or more minutes for a representative to answer so I could let them know that I dropped the truck off. It was a frustrating pick up and drop off. I attempted to use the app for dropping off and it was difficult. After an hour, I left.
Michele WEverything was Perfect. Good service,
anthony cThe young lady that helped me was so sweet to everyone, very professional with a smile to boot, because of her i would and will use this location again. Tell her thank you, f from a satisfied customer. Michael Jones
Michael JDid a good job
WAYNE BGreat people !!! Easy pick up and drop off!. Good price!!
Stephen GI've never been let down at this location. I've rented/returned trucks a number of times and they're all consistently helpful and always willing to go above and beyond.
Benjamin SThanks Raquel... Always excellent service at this location!
CHRISTOPHER DFriendly, Quick, seemed to know what he was doing! If you like to keep your car clean you won't find this with U Haul! I like interior clean, spill free and swept, but apparently U Haul doesn't!
Geoffrey STruck was new and worked excellent. Self-return was easy and convenient.
CHRISTOPHER DBlankets were wet and smelled when i took thrm out of the bag
Sharon TReservation system/process is poor, at best. No consideration for customer requirements or customer service. I am still waiting for a supervisor to contact me, over two days later. I will try to avoid Uhaul at all costs in the future. Locations themselves were fine - it's corporate that is horrible.
dan nThe trailer performed very well as usual. Good service as usual by the staff at this U-Haul dealer.
CHRISTOPHER DFor the return, they were closed due to inclement weather. I was able to park the trailer outside the fence and do self-return on my phone.
CHRISTOPHER DGas wasn't filled and they had to sweep
Sheila VPlace is a scam. I drove the truck for a total of 8,2 miles TOTAL. But they said I drove it 10.0. I put one gallon in because the gas gauge didn't even move but they said I used a quarter of a tank of gas going just 10 miles and charge me 16,88 for 4,5 gallons of gas. I guess the trucks get 2 miles per gallon. I return the truck after 4 hours and left it outside Saturday. Get a call sunday from someone name Sandy saying I haven't brought the truck back and I was going be charged for another day. Informed the lady I brought it back the day before but she didn't believe me and said if I brought it back it would have been checked back in. So I leave work an hour early and I'm a RN so leaving an hour early cost me 38,2 in lost wages to drive to Uhaul because they would not answer the phone. I get there and the place isn't even open even when they said they are open till 4pm on Sunday. I call Uhaul back and tell them I'm here but truck is still where it was but no one is here. Lady said she would email regional Uhaul guy to check the place out the next day. They lied on how many miles I drove. They just rounded it up to the nearest 10. What are the odds I drove exactly 10 miles? Not likely....Plus to charge me for 4,5 gallons when I put in 1 gallon to cover the 8,2 miles I drove is a scam. The gas guage didn't even move going 8,2 miles but I put in a gallon just in case...... Total scam. Me losing out of 1 hour of work at 38,2 but being charged 16,22 for gas and for 1,8 miles I never drove. I'm out of around 56 bucks. The place wasn't even professional enough to be open when they are supposed to be. Unreal.... Stay away.....
Terence PThis location always provides excellent equipment and service.
CHRISTOPHER D