They are doing just fine at this location in my opinion and I’ve been doing business with them a few times over the past couple years
James Riker
Customer Reviews for EfI Group Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was having trouble checking in online but luckily a very sweet woman who worked there came to work right then and graciously helped me with all of the paperwork. I would have been there for hours if she hadn't come in right when I needed her.
Jody HenkeVery helpful I've used them before
Michael TimmonnsLower the cost of rentals. It cost me $136 for 35 miles. But other than that Uhual is best to rent from and if I need to use another rental it will definitely be Uhual
Jimmy ReaganQuick, easy and helpful.
Dennis Hughesvery nice
KAREN RHYNEService amical
Justin HolmanFriendly and knowledgeable staff.
Jerry HarderEverything went great!
PAUL HOLLISRatchet straps for the car trailer kept coming loose while traveling, had to stop every couple hours to tighten them down
JONATHAN GRAYThey are always pleasant & efficient. Always have what I need
mike fantinoNothing. Your associates were very professional & courtesy.
mike fantinoCustomer service was outstanding. Brandy was extremely accommodating and thorough
KENT SHELLEYGet more dealers like this one. I have rented here many times And it's always top notch service.
DAVID WILLIAMSYour associates were friendly & helpful. There is nothing I can think of to improve things
mike fantinoI would highly recommend EFI! Great customer service and great people!
RICK CAMERONGood job, friendly.
Chester WiswellMake other locations like this one. Fast, friendly, knowledgeable should be required everywhere.
DAVID WILLIAMSIn renting a car hauler trailer, I experienced one of the tires having a slow leak. I didn't notice it till my cargo was already on and the tire looked extremely low. However, after airing up the tire, everything went fine. It was a slow leak, so as long as I added air periodically, it was fine. After renting, I relayed the experience to the staff, so they could remedy the situation before the next rental.
Anthony RussellThey were great to work with. They even gave me an extra day due to detours in the area. I luckily didn't need it but still they wanted to make it as easy as possible for my move. Great job very friendly.
HAROLD THIESNo issues with drop off. They took feedback regarding faulty equipment. Pleasant employees and check in was quick and easy!
Theresa KalteneckerVery helpful. Had everything I needed
DEBBIE DORSHORSTEverything worked as expected. I experienced no issues.
Dave WitherspoonBest experience ever!
Joshua WotenAfter talking with the people inside the drop off location, Had to unhook the trailer myself. Man inside the drop off location didn't even get up to help.
Jeffrey HobsonOutstanding - easy to find and staff is great.
Curtis MarisEverything was great!
MICHAEL DANAHAYA couple of the tires on the right side were low on air, so I aired them up to 40 psi. The trailer was heavy duty and clean and the service was excellent. I would recommend using u-haul for any moving you have to do.
Anthony RussellThe only issue I had at all was with the U-Haul website. Overall it was pretty good but would not allow me to select the closest drop off location. Instead I was forced to select a location that was further away and call the scheduling department to have it corrected. The self drop off process worked very well.
Harold WitherspoonNice friendly staff and easy to deal with.
Marshall RittermeyerYou might pave your parking lot. But other than that I was absolutely satisfied.
Marshall RittermeyerThe only reason I wouldn't recommend this specific location is because the location was not convenient. We have no problems with this place. However, we did have a BIG problem with Uhaul. We reserved the Uhaul we needed about 3 weeks in advance. Less than 24 hours before we were to pick it up, we got a call letting us know it was not available. They wanted me to get a larger truck, which I was not comfortable with driving out of state. After an hour on the phone, my husband, who was out of town on business, was able to locate a truck over an hour away. When I got there to get the truck, they did not have the appliance dolly that we had reserved. Then, after more phone calls and time on the phone, I had to drive to another town to pick this dolly up. We don't live in the middle of no where. We live an a larger area and should not have had this much trouble getting a truck...especially since we had reserved it 3 weeks prior. This made for a very bad experience with Uhaul for us and we are not sure we will ever use Uhaul again..
Christin HarrisonThey were very thorough, helpful, and friendly.
LINDA GILLUMExcellent service à la clientèle. It was the best experience renting from U-Haul. Easy pick up and drop off. Friendly staff. Highly recommend.
TERA BEAIRDCheck in process needs to be much quicker Equipment needs cleaned
gary allisonAppreciated the after hrs online drop off system
Gerhard FischerThe staff seemed nice enough, but the office operation was really unprofessional. The equipment was the worst I have ever experienced from U-Haul. The staff said it was dirty, but they were busy. The truck cabin reeked of cigarette smoke. The windshield had a crack and was clearly not cleaned after an overnight return, as there were bug splatters and dirt. I've never had these issues before, so I assume it is just the small office and location. Thought you should know.
GEOFF STEELEStaff gave good customer service.
Lois FairchildVehicles were ready and in good repair. (Yes, have completed multiple rentings). The UHaul representative was professional and quick to process the paperwork each time. I fully recommend.
Karl MaplesEverything was excellent, Thanks!
Jerry HarderFirst class
Terry DixonKeep it the same.
DILL ERROLProcessing rental agreement was slow and turning lights did not work on the first trailer hitched, had to switch trailers.
terry micekBetter customer service skills. No masks in staff and employee did have the virus. Thankfully we did not get infected.
Jeff ThompsomOffice is hard to get a hold of.
ROD RILEYThe service at this location is excellent. I have rented Uhaul trailers from here several times before and have always received excellent service.
Anthony RussellCalled the phone number and no one would answer or call us back. Had questions due to truck engine failing and no Uhaul representative was helpful.
Joshua BuchananVery nice and helpful highly recommended 💕
renee arthurWonderful company to work with, great customer care.
lisa millerVery easy process to rent, pick up, and drop off.
Todd SpiegelThe people there said they would not hook up the car transport to the truck. Why go to a professional if they aren't going to make sure the equipment is hooked up correctly and they say they don't know how to do it themselves.
Johnny Herdanothing
Lisa WaisnerTried to do the online checkin. Web site was not working and had to call in. The person that helped me on the phone was very helpful. But took me 45 min for the whole process (wait on call was extremely long due to high volume of calls)
Kevin HarrisOne bad tire on trailer told us we could take it to springfield to have it changed if we wanted to and inside was never cleaned, looked like some one opened a pop all over inside of windshield and had to drive 1 hour to pick up truck and trailer
Barb MatherStaff was not friendly. The truck that was given to us was absolutely filthy inside the cab as well as the box. Once we started driving we noticed the truck was doglegging and not driving straight. Upon arrival out our home we looked underneath it and saw that the frame was bent. The axle was loose and busted and there were issues with the lead spring and a major bolt. This location does not maintain their trucks at all. We never should have received equipment in this poor of condition.
Stivi MasuchJe
jay ricke