Customer Reviews for EfI Group Inc
(U-Haul Neighborhood Dealer)

121 évaluations

23693 MO-39   Shell Knob, MO 65747

(417) 858-0961

Heures d’ouverture

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(417) 858-0961

23693 MO-39
Shell Knob, MO 65747

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–3 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

They are doing just fine at this location in my opinion and I’ve been doing business with them a few times over the past couple years

James Riker 
Évaluation :
4

I was having trouble checking in online but luckily a very sweet woman who worked there came to work right then and graciously helped me with all of the paperwork. I would have been there for hours if she hadn't come in right when I needed her.

Jody Henke 
Évaluation :
5

Very helpful I've used them before

Michael Timmonns 
Évaluation :
5

Lower the cost of rentals. It cost me $136 for 35 miles. But other than that Uhual is best to rent from and if I need to use another rental it will definitely be Uhual

Jimmy Reagan 
Évaluation :
5

Quick, easy and helpful.

Dennis Hughes 
Évaluation :
5

very nice

KAREN RHYNE 
Évaluation :
5

Service amical

Justin Holman 
Évaluation :
5

Friendly and knowledgeable staff.

Jerry Harder 
Évaluation :
5

Everything went great!

PAUL HOLLIS 
Évaluation :
5

Ratchet straps for the car trailer kept coming loose while traveling, had to stop every couple hours to tighten them down

JONATHAN GRAY 
Évaluation :
5

They are always pleasant & efficient. Always have what I need

mike fantino 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher Ragan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula Prior 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike fantino 
Évaluation :
5

Nothing. Your associates were very professional & courtesy.

mike fantino 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt Maris 
Évaluation :
5

Customer service was outstanding. Brandy was extremely accommodating and thorough

KENT SHELLEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Riker 
Évaluation :
5

Get more dealers like this one. I have rented here many times And it's always top notch service.

DAVID WILLIAMS 
Évaluation :
5

Your associates were friendly & helpful. There is nothing I can think of to improve things

mike fantino 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Stocks 
Évaluation :
5

I would highly recommend EFI! Great customer service and great people!

RICK CAMERON 
Évaluation :
5

Good job, friendly.

Chester Wiswell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Clothier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Hawkins 
Évaluation :
5

Make other locations like this one. Fast, friendly, knowledgeable should be required everywhere.

DAVID WILLIAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZANETTA CAMPBELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick Mcamish 
Évaluation :
5

In renting a car hauler trailer, I experienced one of the tires having a slow leak. I didn't notice it till my cargo was already on and the tire looked extremely low. However, after airing up the tire, everything went fine. It was a slow leak, so as long as I added air periodically, it was fine. After renting, I relayed the experience to the staff, so they could remedy the situation before the next rental.

Anthony Russell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dudley stark 
Évaluation :
5

They were great to work with. They even gave me an extra day due to detours in the area. I luckily didn't need it but still they wanted to make it as easy as possible for my move. Great job very friendly.

HAROLD THIES 
Évaluation :
5

No issues with drop off. They took feedback regarding faulty equipment. Pleasant employees and check in was quick and easy!

Theresa Kaltenecker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle Todd 
Évaluation :
5

Very helpful. Had everything I needed

DEBBIE DORSHORST 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom Houts 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Irene Lukowitz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin Stucky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Lay 
Évaluation :
5

Everything worked as expected. I experienced no issues.

Dave Witherspoon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt Maris 
Évaluation :
5

Best experience ever!

Joshua Woten 
Évaluation :
4

After talking with the people inside the drop off location, Had to unhook the trailer myself. Man inside the drop off location didn't even get up to help.

Jeffrey Hobson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS MARIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valeda Jansen 
Évaluation :
5

Outstanding - easy to find and staff is great.

Curtis Maris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt Maris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Walka 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS MARTIN 
Évaluation :
5

Everything was great!

MICHAEL DANAHAY 
Évaluation :
5

A couple of the tires on the right side were low on air, so I aired them up to 40 psi. The trailer was heavy duty and clean and the service was excellent. I would recommend using u-haul for any moving you have to do.

Anthony Russell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara DeStefano 
Évaluation :
5

The only issue I had at all was with the U-Haul website. Overall it was pretty good but would not allow me to select the closest drop off location. Instead I was forced to select a location that was further away and call the scheduling department to have it corrected. The self drop off process worked very well.

Harold Witherspoon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT GORDON 
Évaluation :
4

Nice friendly staff and easy to deal with.

Marshall Rittermeyer 
Évaluation :
5

You might pave your parking lot. But other than that I was absolutely satisfied.

Marshall Rittermeyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warner Rogers 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Bouchard 
Évaluation :
4

The only reason I wouldn't recommend this specific location is because the location was not convenient. We have no problems with this place. However, we did have a BIG problem with Uhaul. We reserved the Uhaul we needed about 3 weeks in advance. Less than 24 hours before we were to pick it up, we got a call letting us know it was not available. They wanted me to get a larger truck, which I was not comfortable with driving out of state. After an hour on the phone, my husband, who was out of town on business, was able to locate a truck over an hour away. When I got there to get the truck, they did not have the appliance dolly that we had reserved. Then, after more phone calls and time on the phone, I had to drive to another town to pick this dolly up. We don't live in the middle of no where. We live an a larger area and should not have had this much trouble getting a truck...especially since we had reserved it 3 weeks prior. This made for a very bad experience with Uhaul for us and we are not sure we will ever use Uhaul again..

Christin Harrison 
Évaluation :
5

They were very thorough, helpful, and friendly.

LINDA GILLUM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Carlisle 
Évaluation :
5

Excellent service à la clientèle. It was the best experience renting from U-Haul. Easy pick up and drop off. Friendly staff. Highly recommend.

TERA BEAIRD 
Évaluation :
3

Check in process needs to be much quicker Equipment needs cleaned

gary allison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Obenhaus 
Évaluation :
4

Appreciated the after hrs online drop off system

Gerhard Fischer 
Évaluation :
2

The staff seemed nice enough, but the office operation was really unprofessional. The equipment was the worst I have ever experienced from U-Haul. The staff said it was dirty, but they were busy. The truck cabin reeked of cigarette smoke. The windshield had a crack and was clearly not cleaned after an overnight return, as there were bug splatters and dirt. I've never had these issues before, so I assume it is just the small office and location. Thought you should know.

GEOFF STEELE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike shelton 
Évaluation :
5

Staff gave good customer service.

Lois Fairchild 
Évaluation :
5

Vehicles were ready and in good repair. (Yes, have completed multiple rentings). The UHaul representative was professional and quick to process the paperwork each time. I fully recommend.

Karl Maples 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTA MCKINNEY 
Évaluation :
5

Everything was excellent, Thanks!

Jerry Harder 
Évaluation :
5

First class

Terry Dixon 
Évaluation :
5

Keep it the same.

DILL ERROL 
Évaluation :
3

Processing rental agreement was slow and turning lights did not work on the first trailer hitched, had to switch trailers.

terry micek 
Évaluation :
3

Better customer service skills. No masks in staff and employee did have the virus. Thankfully we did not get infected.

Jeff Thompsom 
Évaluation :
3

Office is hard to get a hold of.

ROD RILEY 
Évaluation :
5

The service at this location is excellent. I have rented Uhaul trailers from here several times before and have always received excellent service.

Anthony Russell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom Frederick 
Évaluation :
1

Called the phone number and no one would answer or call us back. Had questions due to truck engine failing and no Uhaul representative was helpful.

Joshua Buchanan 
Évaluation :
5

Very nice and helpful highly recommended 💕

renee arthur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS MCGUIRE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbur Gosselin 
Évaluation :
5

Wonderful company to work with, great customer care.

lisa miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Potter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Tade 
Évaluation :
5

Very easy process to rent, pick up, and drop off.

Todd Spiegel 
Évaluation :
1

The people there said they would not hook up the car transport to the truck. Why go to a professional if they aren't going to make sure the equipment is hooked up correctly and they say they don't know how to do it themselves.

Johnny Herda 
Évaluation :
5

nothing

Lisa Waisner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM TRAVIS 
Évaluation :
4

Tried to do the online checkin. Web site was not working and had to call in. The person that helped me on the phone was very helpful. But took me 45 min for the whole process (wait on call was extremely long due to high volume of calls)

Kevin Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM TRAVIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Dudley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Van Nest 
Évaluation :
1

One bad tire on trailer told us we could take it to springfield to have it changed if we wanted to and inside was never cleaned, looked like some one opened a pop all over inside of windshield and had to drive 1 hour to pick up truck and trailer

Barb Mather 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Knappen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jan Hernandez 
Évaluation :
1

Staff was not friendly. The truck that was given to us was absolutely filthy inside the cab as well as the box. Once we started driving we noticed the truck was doglegging and not driving straight. Upon arrival out our home we looked underneath it and saw that the frame was bent. The axle was loose and busted and there were issues with the lead spring and a major bolt. This location does not maintain their trucks at all. We never should have received equipment in this poor of condition.

Stivi Masuch 
Évaluation :
5

Je

jay ricke 
Non les évaluations ont été soumises pour cet établissement.

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