Very friendly and very helpful!
Craig C
Customer Reviews for Effingham Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Muy bien todo . quizás tener un número donde pueda uno comunicarse en español.. gracias
CARLOS EService and truck were great
ALFONSO ENot inviting at all. I hooked up the trailer, no one checked if the lights worked or if properly hooked up.
John DHard to return to after hours
JASON DOver priced! Charging by the mile within the same county is ridiculous. Almost $200 for 4 hours of usage plus refueling cost. Could've hired a moving company for about the same cost.
HOWARD BThe lady who checked me in was very rude and disrespectful . She has horrible customer service skills. She either would not or could not answer any questions I had about the process, she kept telling me I had to call U-Haul because they did not teach her certain things . I will never, ever rent another vehicle from there again.
BOBBY DUpon check in, the truck didn't have my blankets, furniture movers, hand trucks or the appliance dolly I rented online. The young lady checking me in had to locate the items I needed…which took a while. This location was not organized at all. This location didn't have all the items on hand that I rented online and had to modify my reservation at pick-up and give me a credit for the items they could not provide. The truck itself was very loud and sounded like it had muffler issues. When I returned the truck there was nothing posted about where to return the keys either. No lockbox that said "U-Haul keys here". Overall, this wasn't the best experience.
Amy CThe drop off location was out of business when I called customer service they informed me that the location was still active to drive there and that not be the case. The next location I was sent to was closed and had to call and finally got ahold of someone that informed me to just drop the trailer. I called customer services again and they told me the first location had actually moved so wonder why the first person I talked to didn't know this so a lot of driving around and a lot of frustration.
LUCIO QI was not happy with uhaul that untitled i call that morning they changed locations. Worse yet when I was driving to dropping off, they changed location again. The sites were good , logistic sucked
chuck nThe young lady who checked me in was super sweet and professional! I will definitely be back!
Pamela JAlexandria is just the best very helpful kind patient and professional she made my experience enjoyable
Cloyce G