Everything was awesome!
STEPHANIE S
Customer Reviews for Elite Automotive Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Store was closed when returning. I called to inform Uhaul it would be late it was for my granddaughter and she was having labor pains. The agent at Uhaul said the store is closed so they won't charge anyway. I said thank you! But you charged.
Patricia HIt was closed when I returned the truck but it was an excellent location the last time I returned a truck and I have rented there before.
THOMAS PHave well trained staff. My experience was HORRIBLE!
KATHY EThe inside of the cab was dirty to an extent the middle console had old sticky coffee residue all over it ! The staff though was very friendly !
Stephanie HGreat customer service ! 10/10
WILLIAM BWe dropped off after hours and charged an additional 81,25 with no reason why.
GERALD SAgain, exactly as I expecred
George FOnly 2 people that run shop. Only 1 guy does uahul. Might have to wait to get your equipment.
Christ FExtremely efficient and friendly people!
HAMILTON OStaff at Elite were very helpful
ROY MHad to deal with the VERY UNHELPFUL desk lady who early that day acted like she could care less about helping me . Then when I rented the trailer from Elite in Starke Florida ( they were great by the way ) the drop location happened to be the same place I stopped earlier that morning and again the tattoo lady acted Luke I was the worst part of her day !! Good luck keeping people coming back to that location !!
CHARLES TThe owner of the location is rude and should not be a dealer. He has an employee who handles U-Haul and he was not interested in stepping up to assist. I told him I was wanting to turn my truck in and asked me if I had filled it up. I told him no and he snapped at me I was required to leave it full of gas. I told him no that I didn't need to leave it full and he told if I was gonna argue with him I could turn it in else where. I called him by his name and told him I wasn't trying to be difficult but I was told I had to leave the gas at the level it was when I picked it up and I had done that. He said well you know what I meant when I told you it had to be full to the level you received it. I didn't understand that was what he meant, would you have? He would not even get up and walk up to the counter and show any assistance. He said leave the key and we're done. I said I had extended my rental two extra days and needed to pay the difference, he said take my card and call his U-Haul guy later to take care of that. I stopped in the next day to see if I needed to charge the difference and he told me U-Haul would bill it to my card I used to rent the vehicle. Chris has a nice facility for business but compared to other local mechanics shops he has very little business, and I know why now. I will never use him for U-Haul business or auto repair neither would I refer him.
Carl EI have no suggestions. Everything was great.
Marjorie FThe associate appearance was very unprofessional and offensive. Uhaul should require a dress code conducive with a more professional demeanor.
DOUGLAS MThe drop off was after hours. I did speak with Chuck the next day to clarify the drop process. He was friendly and assured me everything was done properly.
Frances BGreat friendly customer service, easy drop off.
Walter HEasy to rent, very friendly
Harrison CEverything went good no problems at all and wonderful customer service.
SAMUEL TNext time I should be asked before I get charged inc with out being ask very disappointed
robert bI took the truck back with the same amount of fuel and still charged for fuel
Keith OKeep up the good work and have more trucks at this location
Ronald SBetter cell service for checking out and in.
RICK LGood experience. Elite auto has great owners.
Connor CThe tire was low of air when we got to my house which is 3 miles away from the business. we went back the next morning and they would only air up the tire. they would not repair. we had to go 700 miles airing up the tire every 150 miles the tie would go from 65 lbs to 30 lbs. we were worried the entire time
ESTER NI had to return the truck and tow dolly in the gravel surface which led the tow dolly to slide toward one side making it very difficult to un-hook the securing chains. It took me nearly an hour to release the securing chains. No assistance.
Vincent NI was told I couldn't drop off at the Hilliard, FL location because he was "full." He told me to drive further north to Kingsland, GA to drop it off. That was over 30 minutes out of the way, I was heading south from Hilliard. He told me to call U-Haul for a resolution. That's poor customer service. I called and got a drop off location an hour south but on my route home. Is that even right, the location was "full?" He had physical room to park a car transporter.
SEAN VWe dropped of the uhaul when the business was closed. I really like that feature. I dropped it off using only my phone.
Karen FGreat Service, ease of pickup and return .
Van AVery helpful and friendly
Marcus BInside the cab was Gross, it had a very bad order, food and sticky drink was all over seats and consoled. We had to clean it before we could take our 2 hour trip.
Celeste MThese guys are above excellent. Thanks guys
SHIRLEY FExcellent people to work with
WARREN WWe were very disappointed in the size of the truck we received vs what we had reserved. There were many of the size we reserved though we were told they didn't have them. We ended up with a 10 foot truck which meant at least 50 % more trips which is a big deal when paying for the mileage.
Scott Yall good
WILLIAM GNeeds more moving supplies
Christopher VThe tire tie-down straps were frayed and while driving the rachets came undone causing my to tie wire the down to remain locked
Charles RDid self return. They have a nice area to easily drop Rentals off
ANDREA Vdidn't use this location. used the one on hwy 79 paris tennessee
ESTER NFirst time user of your U-Haul equipment and everything was perfect had no problems will definitely use this Service again. The owner of Elite was very helpful and courteous.
JOSEPH CEverything was fine except the whole online drop off wasn’t working nothing would load, pics wouldn’t upload you name it the whole self service process was a shit show
Nicholas HWe paid for a dolly and 12 moving blankets, ever received them truck roof leaked got our mattress wet, and online check in to receive our keys was a nightmare took over an hour because he entered the time to pick up was 2am not 2 pm.
Terry WThe truck was nasty on the interior. Had a severe exhaust leak and a bad slipping transmission. Couldn't ask for help as it was an app based rental since my original reservation was cancelled at another location due to being overbooked and no equipment
Thomas Mna
JAMES CPrompt and courteous.
NORMAN BHad a wonderful experience at this drop off location! Very friendly and helpful. When I realized there were problems with my return, he informed me of my next steps to get this taken care of and provided me with all the information I needed. I was very pleased with them.
CAITLYN SStaff was amazing they were helpful knowledgeable and friendly
MARK PChuck is great and always helpful
CHRISTOPHER LThis was the fastest checkout and checkin that I have ever had
ROBIN AWhen returning online, it would have been helpful to have a notification that says the process will take 2-3 minutes and you'll have to remain by the vehicle. It was POURING rain and the parking location was about 40 yards from the drop box which really sucked.
Michael L